Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Wimbledon & Kingston Team

Clare Jefferies - Co-Owner and Managing Director

Clare Jefferies - Co-Owner and Managing Director

Hello, I'm Clare, the founder and owner of Home Instead in Wimbledon and Kingston. It’s hard to contain my enthusiasm as I know I run something wonderful! I set up Home Instead in 2010 with the backing and partnership of my lovely husband Mike. We live in Wimbledon with our two boys Paddy 18, Felix 15 and our dog, Tilly. I've lived and worked in Wimbledon for over 30 years and prior to Home Instead used to be an estate agent with Hamptons in Wimbledon Village and prior to that manage Corporate events. 

There is a wonderful world of caring people right on our doorstep. Since establishing Home Instead, I've spent a lot of time getting to know doctors, nurses, hospitals, physiotherapists, churches, community groups and charities across Kingston, Surbiton, New Malden, Worcester Park, Coombe and Wimbledon. I've been a trustee of Age UK, a patron of Love Kingston and a member of Kingston Hospital's Dementia Strategy Steering Group. If I can help you or your loved one embrace life or just help with the everyday tasks that are becoming too much then I would love to find you a companion who can help.

As each day goes by it never ceases to overwhelm me how brilliant Home Instead is and the difference we make to older people's lives every single day. I love it more now than the very first day we opened the business. How lucky I am!

Mike Jefferies - Co Owner

Mike Jefferies - Co Owner

I’m Mike and I’m married to Clare who founded the business in 2010. I joined Home Instead in 2015 having seen how much pride and satisfaction Clare gained from helping people with a really useful and much needed local service. As word of the good work the team here do started to spread, more clients started calling asking for our services and I joined the team to support Clare’s leadership of the business by helping manage the office team to provide the best possible care for our clients, as well as managing CAREGiver recruitment, finance and IT.

Prior to joining Home Instead I spent almost 30 years working in London’s advertising agencies. Whilst it really is a fun industry to work in, after a while, selling products to people that don’t really need them started to wear thin and I found myself looking for a more fulfilling career.

 Nothing moves us more here than hearing how we help improve our clients quality of life and remain independent in their homes as long as possible.

 

Lynn James - Care Manager - Wimbledon

Lynn James - Care Manager - Wimbledon

My name is Lynn James and I joined Home Instead to further improve and develop local opportunities for people with dementia and their carers to live well. I am a working mum with 3 lovely boys and one girl who happens to be a Labrador.

I've spent the last 24 years in the care and support of people and families affected by dementia, with the most recent 15 years working for the Alzheimer's Society in the local boroughs of Kingston and Richmond. I have a wide range of experience having working as a nurse (Registered General Nurse and Registered Mental Nurse) in the NHS, both on wards for older peoples mental health services and in the community as a Community Psychiatric Nurse as well as some time nursing in a care home.

I have literally always loved my work after 'falling' into a job on the older peoples mental health wards when I qualified. My Nana who had dementia lived with us when I was a child and I do wonder if this influenced my career path in any way. During my career the dementia world in terms of our knowledge and understanding as well as the development of treatments has greatly improved and I look forward to being a part of that ongoing development to make the world a better place for people and families affected by dementia.  

I love working with people who really do provide quality person-centred care, a term we hear a lot but I have seen it in action here at Home Instead.

 

Jo Coe - Care Manager - Kingston

Jo Coe - Care Manager - Kingston

Hello, I'm Jo.

I have been in the care world since I was 16 years old. I have worked in a care home and as a carer in people's homes. Most recently, I worked for London Ambulance as a paramedic crew on the ambulances, so I have seen it all over my 6 years.

My role at Home Instead as Care Manager is to be out and about, visiting our clients to ensure that we are providing the highest level of care we can. With my ambulance service background, I am used to being busy, being in clients houses and helping make a difference to their lives

I am married, have three children and have a love of Elephants.

Juidith Bridson - Service Manager

Juidith Bridson - Service Manager

Hello my name is Judith.I'm from Liverpool; so I'm often referred to as Jude..Hey Jude... like the Beatles song!

I've lived in London for the past 11 years whilst my family remain back home. I'm very close to my 2 nieces and enjoy keeping up with everything they do.

For the vast majority of my working life, I've worked in a supportive role with people living in the community. I have worked at Chelsea and Westminster hospital and also St Georges, where I was responsible for scheduling over 600 members of staff.

I'm delighted to be working here at Home Instead; being part of a team that ensures that people can receive excellent care within their own home.

My role involves managing a team, responsible for scheduling our Caregivers to our Clients, making sure a good match is made so that everyone benefits all round, consequently, I get to do a lot of chatting on the telephone which I love.

Helga Smithers - Field Care Supervisor

Helga Smithers - Field Care Supervisor

My name is Helga.

The majority of my working life has been about  juggling lots of balls  but wouldn’t have it any other way. In between my juggling I have raised three children, that make up my heart. There came a time in my life where I had to change route from the journey I was heading and  I came across Home Instead by accident through one of my neighbours. I instantly fell in love with the role of caregiver as I have always enjoyed looking after people. I wanted to be part of a team and felt that Home Instead had what I was looking for.

Home Instead really cares about their clients – I love the fact that we are trying to change the face of caring. I have been a CAREGiver for over three years and am now extremely proud to be a Field Care Supervisor, to be able to help and support other CAREGivers with their personal and professional development.  

We have a Rhodesian Ridgeback dog , who is my fur baby . I think I have more photos of him then I do my children!!........shhhh don’t tell them.

Tim Wiggins - Trainer

Tim Wiggins - Trainer

Hello, I’m Tim

I have been involved within the care world since I was 18 months old, with my parents working in nursing homes and spending days out with the residents. Recently I have worked for South East Coast Ambulance Service on the ambulances as a part of a Paramedic crew and have seen and learnt a lot over the past years.

Coming to Home instead as there Trainer I feel very privilege to work with such a great team of people who come from all walks of life and all have the same objectives. With a background within the care world and working within a frontline ambulance service m role now is to prepare new CAREGivers for an amazing new career with Home Instead.

I have been Wakeboarding for the past 4 years recently starting to compete and taking 1st place in the Intermediate and Open category.

Amanda Carter - Care Co-ordinator

Amanda Carter - Care Co-ordinator

My name is Amanda Carter and I have been working at Home Instead for 4 years now and have seen it grow from strength to strength. I was until recently  a CAREGiver but now I work as part of a team of Care Co-ordinators scheduling visits to all our clients.  It is a fun but sometimes challenging role and very different to my last full time job as a Charity Shop Manager!

I have an allotment and really enjoy picking my  home-grown produce. I grow a variety of vegetables and fruit which I bring into the office to share with my colleagues when I cannot cope with another courgette or stick of rhubarb. The produce does taste much better though than the supermarket .

I do own a car but 9 times out of 10 you can see me riding my bike from client to client , the Nanny McFee of Home Instead.

Tina Le Tessier - Field Care Supervisor

Tina Le Tessier - Field Care Supervisor

Hello,

I am Tina and love working at Home Instead. I have spent many years working in customer service in the dental world so moving over to care has been really easy as it's all about communication and attention to detail.

I have always loved older people and in my role as Field Care Supervisor, I get to go and spend time chatting to clients about the care they are receiving from Home Instead. Our cliients have led such amazing lives, its so facinating listening to their stories. I also look after a team of Caregivers who do such a great job caring for our clients. It's a priviledge buying them a coffee and making sure they are ok.

I have two daughters and a dog and love keeping fit.

 

Mercedes Hellal - Community Recruiter

Mercedes Hellal - Community Recruiter

My name is Mercedes. I was born and raised in Aruba which is a tiny island in the Caribbean.

 

When I arrived in London, over 20 years ago, it was meant as a stopover for one year!! Instead, I met someone special who is now my husband and we set up home in Kingston. Our two children, a son (14) and a daughter (12) were born at St. Thomas' Hospital, right opposite one of my favourite landmarks in London; The Big Ben.

 

My previous career was in Hospitality Management; and I thoroughly enjoyed managing a four star boutique hotel in Kensington, London. Since returning to work after raising my family, I decided to work as a Caregiver as I discovered first hand how emotional and difficult a journey it is to find an exceptional person to care for an elderly, vulnerable, parent. I had absolutely no idea how meaningful the work of a Caregiver is and the immense job satisfaction that comes with it.

 

In my role as Community Recruiter, I am out and about in the community looking for that person who has a big heart, and goes the extra mile. I also look for people who may never have considered Caregiving as a career!"

Joanna Carter- Community Support Co-ordinator

Joanna Carter- Community Support Co-ordinator

My name is Joanna.

I originally come from a science background but decided after looking after my dad through serious illness that I wanted to help people hands on rather than from a laboratory!  I started off with Home Instead as a Caregiver, was the Office Administrator and now I am responsible for all the activities and event that we hold in the community. From Memory Cafes to Singing for the Brain, CAREGiver support visits and trips to the historic palaces, I make sure they run smoothly and are enjoyed by all who attend. I still do Caregiving as well. I realise through my personal experience how much of a difference good care can make when you are entrusting your loved ones to someone, and loved Home Instead’s ethos from the beginning.  

I spend my spare time crafting, trying to bribe my Norwegian forest cat down from the tops of my furniture, and drinking an unhealthy amount of tea.    

Zsofia Brada - Adminstrator

Zsofia Brada - Adminstrator

“Hello,

I’m Zsofia. Having spent 5 years in education as a teacher in Hungary, I decided to spread my wings and moved to London in order to improve my English language skills. I was working as a Nanny at the beginning and although I was lucky enough to look after 3 adorable children in Wimbledon, I missed the sense of satisfaction from my working life.

In 2015 I started to work for Home Instead as a CAREGiver over the weekends to fulfil this goal in my life. After taking care of a 95 year old lady in Wimbledon, I fell in love with this role and the ethos of the company.

Therefore, when I saw the vacancy of the Administrator position, I grabbed the opportunity with both hands to apply for this post. Being a compulsively organised person, I love to support and be part of the office team. Going to work with a smile on my face with the knowledge that we make a difference every day is priceless for me.

When I’m not labelling the office files... I dance salsa, prepare for the proficiency in English exam or play tennis in Wimbledon Park.”

Laura Hillier - Administrator

Laura Hillier - Administrator

Hello, my name is Laura.

After graduating university with a degree in Psychology, I have always taken a keen interest in people and how the mind works. Everyone is different after all, and that is why upon hearing about Home Instead and the wonderful work they do within the community I knew I'd love to be part of such a caring company.

 

I currently spend my time between helping out with office administration to ensure everything runs smoothly for all our clients and their specific needs, as well as going out there and meeting them! I love being a Caregiver as I hear different, incredible life stories everyday. 

 

Outside of work you can either find me on the stage of a pantomime with my amateur dramatics group, going out running, or enjoying the well earned food rewards from those first two things mentioned!

 

Our Amazing CAREGivers

Our Amazing CAREGivers

We have close to 150 CAREGivers delivering around 8000 hours of care each month. Each and everyone of them is unique and special, with ages ranging from 18 to 73. As we carefully match our CAREGivers to our clients, who also start at age 18 but go all the way to 106, we need to have all sorts of people to ensure we get the right fit.

We believe that is takes a certain type of person who has a vocation to make a difference to someone's life, to want to be a CAREGiver, but luckily for us and you, we know where to find them.

Thank you to all of you wonderful people who really are changing the face of caring.

 

 

Tilly - Office Dog and Chief Barker

Tilly - Office Dog and Chief Barker

Hello I am Tilly and I am a Cockerpoo. I am the office Dog! I have a background in stick chasing and licking and have a lots of experience in paper shredding.

Over the last 6 years, I have visited many clients and also regularly attend Memory Cafes and events.

I make sure that any one who visits the office gets a warm and noisy welcome and a good wash from all my licking.

People seem to like to my waggy tail and I like the fact that I make people happy.

 

  • UKHCA Registered

You have turned his life around. It's like he has been given the chance to live again. Debbie allows my father to live in the past with his Alzheimer's where he seems happiest. All you training is paying off. Well done and thank you Home Instead!

Mr H's son, New Malden