Testimonials

.

Having worked in the Health Care Sector myself it was important for me to find the best possible care for my husband who has dementia. I found this in Home Instead Senior Care. We have a companion gentleman for my husband for 2 days a week for two hours each visit. My husband looks forward to those days, it also gives me a bit of a break. ’’

Mrs B, WSM

I have been using Home Instead Senior Care for my mother for over 12 months, they have provided very good service. My mother knows the same person will call at the same time every day and when holiday cover is needed the new person will be introduced beforehand. My mum will always say to you, "the ladies are lovely". If the carers see any cause for concern, I am advised immediately. This gives me peace of mind and would I recommend? Yes, definitely.

Mrs B, WSM

Thank you so much for all the help, I could not have managed without your ladies. I am feeling so much better. My friends here all say I look better. Again thank you so very much. I will always appreciate your help and kindness at a very miserable time.

Mr A, Worle

I have to commend you all for the care you have given my father and let you know that A is a god send. He looks forward to seeing her and we are comforted in the fact that your team are looking over him. Thank you again from the bottom of my heart.

Mrs G, WSM

I have been a client with Home Instead for over three years and have enjoyed a high level of care from very helpful and friendly carers throughout this time. The carers are prompt, adaptable and treat me with respect and dignity at all times and I have always had the same two carers which is very nice for me and my family. The manager knows my circumstances and reviews my care on a regular basis and I have a lot of confidence in the company.

Mrs C, WSM

I have had three lovely ladies from February to July coming in twice a day. I have had both hips replaced and have found their help invaluable whilst I recovered. I will recommend the service to anyone who needs help. They certainly helped my recovery.

Mrs E, WSM

You are remarkable at finding the best people for the job. I am very happy with the service that I receive.

Mr B, WSM

My caregiver C is absolutely perfect, she is a wonderful girl. She always finds things to do if I forget. I think that Home Instead is the best care provider in Weston. You are so perfect it is difficult to say how to better it.

Mrs P, Clevedon

My mother has had care from Home Instead for several months. The manager has been extremely helpful. The office staff are friendly and efficient and the carers who visit mum are kind and caring. everyone has responded to queries and suggestions quickly and willingly. It has really been a positive experience. It has taken away a lot of anxiety for both of us and I'm completely confident that my mum is getting such good care.

Mrs W, WSM

“I was so pleased with the service given to my Aunt who has dementia. I was able to go on holiday with peace of mind knowing that she was in good hands. I really can’t fault the perfect service that we had from Vicky and my Aunt’s carer. I would not leave my Aunt with anyone else, she was so happy when I returned. The care was just excellent. It has given myself and my Aunt the freedom to be apart for a while and I have complete faith in Home Instead to look after her. Many Thanks to you All”

Mrs F, WSM

The carers provide a good service, they respect the independence, take an interest and do little jobs that are becoming difficult. They are willing and kind.

Mrs A, Highbridge

Very happy with the service provided and the staff involved. The carer they have given us is beyond excellent, caring and genuinely enjoys working with my dad. He trusts her completely and we are very confident in her abilities. The office staff give us all the information we need regarding schedules and holidays etc. well in advance so we are able to respond accordingly. Thank you all very much for treating my dad with dignity and care.

Mr N, WSM

A thoroughly professional service from all care staff, to the point I have no hesitation in recommending Home Instead as a care provider. There was always an opportunity to contact them if the need arose, with a satisfactory outcome. All staff including office staff were very professional and able to satisfy any concerns that I may have had.

Mrs B, WSM

To all the lovely team at Home Instead. A huge thank you for helping N and I look after Gran over the last couple of years. Gran got her wish and was able to stay in her own home right up until the end of her life. I will always take comfort in knowing I was able to keep my promise to her. There is no doubt that you played a major part in helping us keep that promise. We miss you guys already. Thank you so much. N and L.

Mr C, WSM

I am writing to express my thanks for the quite amazing service that your company has provided for my Brother over the past twelve months. B is mildly autistic as well as now having a form of Parkinson’s. The carers that you have provided have each been exceptional people, with considerable empathy, and far more interested in helping others than in earning money. In B’s own words the other day when you were doing a six month appraisal, “you have literally changed my life”. Indeed, his physical health seems to have improved over the period, in part I am sure, because of the support that you have provided. I also feel that the Home Instead Team are pretty exceptional. Your staff are always friendly and accommodating, and you have been able to step in and help Brian with his problems when I have been abroad. I feel very fortunate in finding your company, and would recommend it to anyone without hesitation. Thanking you once again.

Mrs S, WSM

I have been very pleased with everything that the company has done for my uncle and Aunt., I have experienced several agencies and they do not come close to the support and care that the company has given to both them and family. Without their dedicated and thoughtful constant help, their life would have been so different. Many thanks to all the employees, the office staff were always so kind and helpful as well. The manager is a joy to talk to.

Mrs F, Clevedon

The carers provide a good service, they respect the independence, take an interest and do little jobs that are becoming difficult. They are willing and kind.

Mrs P, WSM

My mother has had care from Home Instead for several months. The manager has been extremely helpful. The office staff are friendly and efficient and the carers who visit mum are kind and caring. everyone has responded to queries and suggestions quickly and willingly. It has really been a positive experience. It has taken away a lot of anxiety for both of us and I'm completely confident that my mum is getting such good care.

Mrs C, WSM

I have had three lovely ladies from February to July coming in twice a day. I have had both hips replaced and have found their help invaluable whilst I recovered. I will recommend the service to anyone who needs help. They certainly helped my recovery.

Ms G, WSM

Home Instead Senior Care were excellent providers for home care to my mother and I would not hesitate to recommend them.

Mrs G, WSM

I have been a client with Home Instead for over three years and have enjoyed a high level of care from very helpful and friendly carers throughout this time. The carers are prompt, adaptable and treat me with respect and dignity at all times and I have always had the same two carers which is very nice for me and my family. The manager knows my circumstances and reviews my care on a regular basis and I have a lot of confidence in the company.

Mr N WSM

A thoroughly professional service from all care staff, to the point that I have no hesitation in recommending Home Instead as a care provider. There was always an opportunity to contact them if the need arose, with a satisfactory outcome.
All staff including office staff were very professional and able to satisfy any concerns that I may have had.

Mr C WSM

Even though I have only used Home Instead for 4 weeks, the carers and management have been extremely sympathetic to my wife's requirements and needs. They have been very informative of any ranges that have been made to schedules and I am always made aware if there have been any issues. The carers and management always come across as professional and very friendly which really helps when it comes to caring for my wife.

Mr A WSM

All concerned were considerate, kind and I found their service excellent.

Miss A

Very happy with the service provided and the staff involved. The carer they have given us is beyond excellent, caring and genuinely enjoys working with my dad. He trusts her completely and we are very confident in her abilities. The office staff give us all the information we need regarding schedules and holidays etc. well in advance so we are able to respond accordingly. Thank you all very much for treating my dad with dignity and care.

Mr & Mrs H

I would like to take the time to thank you for the kind, caring and sensitive service you gave my mum during the last years of her life. She was particularly fond of ***** (CAREGiver) and looked forward to seeing her.

Thanks for the great service you gave her she was able to stay in the home she loved.

Mr & Mrs H - WSM

Mr W - Weston Super Mare

“We have been extremely pleased with the care you have provided and it has been very reassuring to know that you were popping into see him during the day whilst we have been away at work.” - July 2016

Mrs C - Yatton

I would thoroughly recommend Home Instead Senior Care. The CAREGivers were without exception, professional, caring and good humoured. They provided support to both me and my mother. Without Home Instead we could not have kept my mother at home as we wished. Mrs C

Mr Y (Worle)

Home Instead helped me in my hour of need - thank you for your help. The CAREGiver carried out her 'duties' perfectly and was a pleasure to have in our home. I would certainly recommend your services to anyone - Mr Y (Worle)

Mrs M

Home Instead kindly found me a cook as I am no longer able to do the cooking on the stove myself. This help has enabled my husband and I remain independent in our own home and still enjoy cooked meals. My carer is a gem, she is just right for me, she has the same sense of humour. She is very thoughtful, she is lovely - Mrs M (WSM)

Mr & Mrs W

We are extremely pleased with the care you have provided and it is reassuring knowing you are popping in to see him whilst we are at work during the day - Mr & Mrs W (WSM)

Mr C WSM

I am delighted you have provided such an amazingly wonderful lady to help my brother.

J&J Wsm

We would just like to say a big thank you to all the carers who cared for our Mum. You are all wonderful. Thank you so much. J&J Wsm

Mr M - WSM

"I can't thank you enough for the care you've provided to my dad for the last 2 years. You have been there from the beginning and the CAREGiver's have been second to none."

Mrs R M - WSM

"I would like to say thank you so very much to my husband's CAREGiver. I look forward to my 2 precious hours of respite every week"

Mrs T - WSM

"Many, many thanks for the care you give to my mum. I hope you all have a lovely Christmas and a happy and healthy 2016."

Mrs B - Weston-super-Mare

I would like to say a big Thank You to all the CAREGiver's and office staff for making my care days brighter - God Bless you all

Mr & Mrs S

Thank you, particularly to the CAREGiver for making our holiday so successful

Mrs E - Clevedon

"The care and consideration my parents-in-law were given was excellent. I particularly appreciated the efforts you made to ensure continuity of CAREGivers and the introductions you initiated for any new CAREGivers."

Social Worker - CT

"The support from Home Instead has been of major importance to her life changes. The service user's hard work with her communication skills have improved significantly."

Mrs N - Weston-Super-Mare

"I wish to thank you and all your helpers for their kindness and helping one to enjoy life"

Mrs C - Clevedon

"Thank you for showing such care and concern towards my dad and myself over the last few years. You were always helpful, concerned and caring. I am truly grateful to you all for being so dedicated"

Mrs S - WSM

"Many Thanks for your kindness and consideration helping to keep my mother in her own home. Your ability to respond to late requests and flexibility is helpful and invaluable. Thank you"

Son of MR W (Clevedon)

A big ‘Thank you’ to all at Home Instead for looking after my Dad so that he was able to stay in his home for as long as possible, the quality of care given to Dad was very high. A special ‘Thank you’ to Robert as he and my dad had a good relationship.

Miss P - Weston-super-Mare

"The domiciliary care I receive from Home Instead, is one million times better than any other domiciliary care provider I have had over the last couple of years. I just wanted to say I am very happy with the care I receive from my carer and Home Instead."   

Mrs P - Weston-super-Mare

"On behalf of my mother, I wanted to say a huge 'Thank You' for the service you have provided for her during these past 12 months. We have been very impressed with you all and the care provided. It has been exemplary. Without you all she would not have been able to live alone in her flat."

Mrs C - Burnham-on-sea & Highbridge

Reliable and well-structured management and administration. I could not have asked for a more excellent and sensitive care provision and daily service by the carer.

MRS H (Client Daughter in Law)

The two permanent CareGivers were wonderful with my mother and build up a good rapport. I couldn't have wished for better.

Care Quality Commission Report

People we (CQC) spoke with told us that "they (Home Instead) listened to what was required, they are very flexible around our needs"

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver