Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"The carers provide a good service, they respect the independence, take an interest and do little jobs that are becoming difficult. They are willing and kind." Mrs F, Clevedon
"My mother has had care from Home Instead for several months. The manager has been extremely helpful. The office staff are friendly and efficient and the carers who visit mum are kind and caring. everyone has responded..." Mrs P, WSM
"I have had three lovely ladies from February to July coming in twice a day. I have had both hips replaced and have found their help invaluable whilst I recovered. I will recommend the service to anyone who needs help...." Mrs C, WSM

"Home Instead Senior Care were excellent providers for home care to my mother and I would not hesitate to recommend them."


"I have been a client with Home Instead for over three years and have enjoyed a high level of care from very helpful and friendly carers throughout this time. The carers are prompt, adaptable and treat me with respect and dignity at all times and I have always had the same two carers which is very nice for me and my family. The manager knows my circumstances and reviews my care on a regular basis and I have a lot of confidence in the company."

Mrs G, WSM

"A thoroughly professional service from all care staff, to the point that I have no hesitation in recommending Home Instead as a care provider. There was always an opportunity to contact them if the need arose, with a satisfactory outcome.All staff including office staff were very professional and able to satisfy any concerns that I may have had."


"Even though I have only used Home Instead for 4 weeks, the carers and management have been extremely sympathetic to my wife's requirements and needs. They have been very informative of any ranges that have been made to schedules and I am always made aware if there have been any issues. The carers and management always come across as professional and very friendly which really helps when it comes to caring for my wife."


"All concerned were considerate, kind and I found their service excellent."


"Very happy with the service provided and the staff involved. The carer they have given us is beyond excellent, caring and genuinely enjoys working with my dad. He trusts her completely and we are very confident in her abilities. The office staff give us all the information we need regarding schedules and holidays etc. well in advance so we are able to respond accordingly. Thank you all very much for treating my dad with dignity and care."

Miss A

"I would like to take the time to thank you for the kind, caring and sensitive service you gave my mum during the last years of her life. She was particularly fond of ***** (CAREGiver) and looked forward to seeing her. Thanks for the great service you gave her she was able to stay in the home she loved.    Mr & Mrs H - WSM"

Mr & Mrs H

"“We have been extremely pleased with the care you have provided and it has been very reassuring to know that you were popping into see him during the day whilst we have been away at work.” - July 2016"

Mr W - Weston Super Mare

"I would thoroughly recommend Home Instead Senior Care. The CAREGivers were without exception, professional, caring and good humoured. They provided support to both me and my mother. Without Home Instead we could not have kept my mother at home as we wished. Mrs C"

Mrs C - Yatton

"Home Instead helped me in my hour of need - thank you for your help. The CAREGiver carried out her 'duties' perfectly and was a pleasure to have in our home. I would certainly recommend your services to anyone - Mr Y (Worle)"

Mr Y (Worle)

" Home Instead kindly found me a cook as I am no longer able to do the cooking on the stove myself. This help has enabled my husband and I remain independent in our own home and still enjoy cooked meals. My carer is a gem, she is just right for me, she has the same sense of humour. She is very thoughtful, she is lovely - Mrs M (WSM) "

Mrs M

"We are extremely pleased with the care you have provided and it is reassuring knowing you are popping in to see him whilst we are at work during the day - Mr & Mrs W (WSM)"

Mr & Mrs W

"I am delighted you have provided such an amazingly wonderful lady to help my brother."


"We would just like to say a big thank you to all the carers who cared for our Mum. You are all wonderful. Thank you so much. J&J Wsm"

J&J Wsm

""I can't thank you enough for the care you've provided to my dad for the last 2 years. You have been there from the beginning and the CAREGiver's have been second to none.""

Mr M - WSM

""I would like to say thank you so very much to my husband's CAREGiver. I look forward to my 2 precious hours of respite every week""

Mrs R M - WSM

""Many, many thanks for the care you give to my mum. I hope you all have a lovely Christmas and a happy and healthy 2016.""

Mrs T - WSM

"I would like to say a big Thank You to all the CAREGiver's and office staff for making my care days brighter - God Bless you all"

Mrs B - Weston-super-Mare

"Thank you, particularly to the CAREGiver for making our holiday so successful"

Mr & Mrs S

""The care and consideration my parents-in-law were given was excellent. I particularly appreciated the efforts you made to ensure continuity of CAREGivers and the introductions you initiated for any new CAREGivers.""

Mrs E - Clevedon

""I appreciated all the help, care and friendship shown by all the members of your team, the trips out and the companionship.""

Mrs J - WSM

""The support from Home Instead has been of major importance to her life changes. The service user's hard work with her communication skills have improved significantly.""

Social Worker - CT

""I wish to thank you and all your helpers for their kindness and helping one to enjoy life""

Mrs N - Weston-Super-Mare

""Thank you for showing such care and concern towards my dad and myself over the last few years. You were always helpful, concerned and caring. I am truly grateful to you all for being so dedicated""

Mrs C - Clevedon

""Thank you for your Chirstmas card. I was happy to recieve it and It was lovely to hear from you all. Wishing you all a very good year 2015." "

Miss L - WSM

""Very many thanks for your help in recent months and the speed and kindness of your service""

Mrs W - WSM

""Many Thanks for your kindness and consideration helping to keep my mother in her own home. Your ability to respond to late requests and flexibility is helpful and invaluable. Thank you""

Mrs S - WSM

""We would both like to thank you and your staff, in particular TY and ZP, for the excellent service they provide for my wife.""

Mr and Mrs N - Clevedon

"A big ‘Thank you’ to all at Home Instead for looking after my Dad so that he was able to stay in his home for as long as possible, the quality of care given to Dad was very high.  A special ‘Thank you’ to Robert as he and my dad had a good relationship."

Son of MR W (Clevedon)

""The domiciliary care I receive from Home Instead, is one million times better than any other domiciliary care provider I have had over the last couple of years. I just wanted to say I am very happy with the care I receive from my carer and Home Instead."   "

Miss P - Weston-super-Mare

""On behalf of my mother, I wanted to say a huge 'Thank You' for the service you have provided for her during these past 12 months. We have been very impressed with you all and the care provided. It has been exemplary. Without you all she would not have been able to live alone in her flat.""

Mrs P - Weston-super-Mare

"Thank You for all your help and support. Both our carers were great!"

Mr & Mrs S - Visitors from Stockport

"Reliable and well-structured management and administration. I could not have asked for a more excellent and sensitive care provision and daily service by the carer."

Mrs C - Burnham-on-sea & Highbridge

"Once again, many thanks for very good service given by your staff."

Mrs L - Weston-super-Mare

"Thanks for all your help with dad."

Mrs C - Clevedon

"The service was very professional and should we need to use them again we wouldn't hestitate to ask for the same CareGiver or use your services."

Mrs M - Bleadon

"The two permanent CareGivers were wonderful with my mother and build up a good rapport. I couldn't have wished for better."

MRS H (Client Daughter in Law)

"Mark was a perfect Carer. We had enjoyable conversations and his computer expertise was much appreciated."

Mr J - Clevedon

"People we (CQC) spoke with told us that "they (Home Instead) listened to what was required, they are very flexible around our needs""

Care Quality Commission Report

""Excellent service, I am treated like royalty""

Mrs J - WSM

""Firm is well run with caring people. The carers couldn't do more for me"."

Mr & Mrs T - Clevedon

"Excellent all round service."

Mrs V - WSM
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