Changing the face of homecare in Westminster
A CARING company’s unique philosophy which sees homecare and companionship go hand-in-hand has received standout ratings from its clients and employees in brand new independent research.
Home Instead Senior Care delivers a relationship-led homecare service which helps older people to live in the comfort and familiarity of their own home as long as possible.
Its approach includes homecare visits that last a minimum of one hour, with older people matched to dedicated CAREGivers based on common interests. And there’s always time to talk with the Home Instead way - which keeps loneliness amongst an ageing population at bay.
Now clients and CAREGivers in London have given the unique model a huge vote of confidence – as both a homecare provider and an employer in turn - 96% of clients would recommend Home Instead, 97% of CAREGivers are proud to work for the company and 93% of CAREGivers say they are given enough time to deliver the desired levels of care to clients.
Home Instead believes the new independent research, carried out in June this year, is living proof that there is a better way to deliver homecare*.
What clients said:
- 97% say their CAREGiver takes an interest in them as a person
- 95% say their CAREGiver is well matched to their needs
- 91% say their CAREGiver goes the extra mile to make a positive difference to their life
- 94% say their CAREGiver was properly introduced before they started working with them
- 96% rate the quality of the service as good or excellent
Delighted with the findings, Fred Owner of Home Instead Westminster, said: “We are committed to providing only the very best care and companionship to our clients and it is good to know that we are getting it right. We take time to care, both for our clients and our CAREGivers. It’s good to know that we are getting it right in their eyes too.
“Our calls are a minimum of one hour because we believe quality care can’t be delivered in less. And we make sure that our clients are well matched to their CAREGivers based on mutual interests. The survey results demonstrate just how important this is, as 97% of clients agreed that their CAREGiver is matched to their needs and 96% feel their CAREGiver takes an interest in them as a person. We believe relationship-led homecare has to have these core principles at its heart.
“But changing the face of homecare isn’t just about our clients. It is also about our CAREGivers, the incredible people who go the extra mile each and every day caring for their clients, special people who are recruited for their empathy and compassion.”
The results show that CAREGivers feel valued, respected and part of the bespoke Home Instead ethos: 94% understood why Home Instead is different from other care companies, 93% say they are given enough time to deliver desired levels of care to clients, 97% would recommend Home Instead to a friend or family member as a place to work, 97% would recommend its services to friend.
Fred added: “The results endorse the difference Home Instead is making to the lives of clients and CAREGivers in London every day. Together we are changing the face of homecare.”
For more information on Home Instead Senior Care call 020 3701 2862 or visit https://www.homeinstead.co.uk/Westminster
*The satisfaction survey was carried out in June by national independent market research company Smith & Henderson.
“ Thank you all so much for the care you gave our father over the last three years. We could not have hoped for more . The care you gave him exceeded our expectations. You went beyond the call of duty and treated him with unbelievable patience, dignity and tolerance.We shall forever be grateful that you helped us to ensure we achieved his wish to remain home. ’’
Cindy - Client's niece
Finding Home Instead has been one of the luckiest things we have done. They are so very kind and caring and go the extra mile to help and oblige, all with genuine care in their hearts. The peace of mind we now have in knowing that our uncle is being looked after and seeing him so happy in the company of the lovely ladies who have been allocated to look after him is just so reassuring. We cannot thank them enough.
Jill - Client's wife
My husband (88 diagnosed with Alzheimer's 14 years ago) has been visited by a Home Instead carer once a week for almost 2 years.
Home Instead were very thorough from the outset; listened to what we needed and took pains to find a good "match" . We have had the same carer all along so I feel confident and my husband feels confident.
The carer is clearly well trained, stimulates my husband, is sensitive to his needs and treats him with dignity and understanding - and has become like one of the family.
I have recommended Home Instead to a fellow carer who is equally impressed!
Michael S (Son of Client)
Home Instead have been a God-send for our family. At a time of particular stress, the Home Instead team have provided support - helping one of my parents to get dressed and to shower but also helping with shopping, doing the ironing and even finding a hairdresser. We couldn't be happier with the service, kindness and support we have received.
Sally M - Client's relative
Professional, efficient, caring, brilliant. I do not live near to my sister-in-law, although I was visiting as much as possible, using Homecare Instead made a difficult period very easy to manage. I do not know how we would have coped without them. As we needed more help, it was arranged seamlessly, my sister-in-law could remain at home, safe, looked after and cared for. By intelligent people who could be real companions, good for a chat, but also to sort the shopping, cooking, and all manner of things. This agency really does what it says!
Edward - Client's son
I want to thank you for your help over the last eighteen months. Throughout that period your calm and positive approach was always reassuring – particularly to me. The gentleness and resourcefulness of Jason, Adrian and John kept Dad stimulated, entertained and generally content. My mother greatly appreciated the “space” that their time with my father gave to her and, in addition, she thoroughly enjoyed the pampering that Kitty gave to her for the time for which she was with her.
In short we are all agreed that you provided an invaluable service to us: you helped our parents to live at home for as long as possible and at the end helped us to extract them from it with the minimum possible upset.
M H (Daughter-in-law of Client)
My mother-in-law came to live with us at Christmas. We needed help for her - to provide companionship and outings. She has dementia (early!) but is not very mobile and needs assistance. I found out about Home Instead Senior Care by accident and from the first phone call and meeting they have been amazing. Empathetic, helpful and provided carer/help that is so well suited to mother-in-law. We are still shocked (in a good way) I can't say enough good things about them. It has totally transformed her day to day life.
James G, client's son
My father's companion has been little short of a "God send". During his visits, he has not only engaged my father in conversation but has been extremly creative in finding things to do which have included trips to the park and to local museums and art galleries, reading along with my father and persuading to do so as well. The results of which he has recorded for posterity. We are delighted with him and my mother particularly values his visits and the break she gets as a result.
Terezie, Westminter Dementia Adviser
What a great job you did with matching Margaret with Sue. Sue is such a lovely, kind and sensitive lady, and they are a great match with Margaret.
Diana, Client's relative
My thanks to you and all the CAREGivers for arranging such a wonderful birthday party for Suzanne yesterday. It was so good to see Suzanne happy and engaged just as she used to be in the company of her firends and those who care for her so lovingly.
When I remember how Suzanne was early in the year and see her now I realise just how fortunate we were to have found you all at Home Instead to help and support her in this stage of her life. Long may it continue.
Emily and Chris
Thank you so much for everything, we really appreciate all your help. I know it hasn't been easy.
Joan. Client's daughter
I want to thank you for the excellent service you provided, we were delighted and Claire was absolutely great, very knowledgeable, extremely competent and positive.
Jill B - Client's wife
What is special about Home Instead is that it is not institutionalised. They took time to find a good match of CAREGiver for my husband. I feel well looked after by the company too and am more relaxed knowing my husband is enjoying time with his CAREGiver. He is treated with respect and dignity by a carer who is interested in him as a person.
Lady Jane S - Client - London
My two caregivers, Susan and Kelly were both excellent and I would like to thank you again, as I really would have had great difficulty in managing without them at the time.
Their patience and moral support have been invaluable.
Words cannot express how grateful I am for the kindness. help and care you showed to B. Your girls were all so wonderful. Millions of Thanks.
Mrs J.T. Family carer
The Home Instead care team have given us superb assistance which has to be second to none. On the night of the carer's duty she, Susan, and Wimbai the Care Manager who accompanied her, were faced with an extremely critical and totally unexpected situation. Taking charge they handled the matter responsibly and professionally ensuring that their patient was delivered safely into the very necessary care of the medical team at University College Hospital, London. We are so very grateful to them.
Mrs S, Client.
We have used other companies and they told us what we needed. We had no say in the matter. It’s a lot different now we have changed to Home Instead. They treat us like individuals and ask us what we want.
Mrs M. Client’s daughter
I’m very pleased with Home Instead. They are really excellent with my 94 year old mother. They are always punctual and they are the first company to keep sending the same person. I would definitely recommend them