Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
Call Us Today on 0203 701 2862

What People Say About Us

"Finding Home Instead has been one of the luckiest things we have done. They are so very kind and caring and go the extra mile to help and oblige, all with genuine care in their hearts. The peace of mind we now..." Cindy - Client's niece
"My husband (88 diagnosed with Alzheimer's 14 years ago) has been visited by a Home Instead carer once a week for almost 2 years. Home Instead were very thorough from the outset; listened to what we needed and took..." Jill - Client's wife
"Home Instead have been a God-send for our family. At a time of particular stress, the Home Instead team have provided support - helping one of my parents to get dressed and to shower but also helping with shopping,..." Michael S (Son of Client)

"Professional, efficient, caring, brilliant. I do not live near to my sister-in-law, although I was visiting as much as possible, using Homecare Instead made a difficult period very easy to manage. I do not know how we would have coped without them. As we needed more help, it was arranged seamlessly, my sister-in-law could remain at home, safe, looked after and cared for. By intelligent people who could be real companions, good for a chat, but also to sort the shopping, cooking, and all manner of things. This agency really does what it says!"

Sally M - Client's relative

"I want to thank you for your help over the last eighteen months. Throughout that period your calm and positive approach was always reassuring – particularly to me. The gentleness and resourcefulness of Jason, Adrian and John kept Dad stimulated, entertained and generally content. My mother greatly appreciated the “space” that their time with my father gave to her and, in addition, she thoroughly enjoyed the pampering that Kitty gave to her for the time for which she was with her. In short we are all agreed that you provided an invaluable service to us: you helped our parents to live at home for as long as possible and at the end helped us to extract them from it with the minimum possible upset."

Edward - Client's son

"My mother-in-law came to live with us at Christmas. We needed help for her - to provide companionship and outings. She has dementia (early!) but is not very mobile and needs assistance. I found out about Home Instead Senior Care by accident and from the first phone call and meeting they have been amazing. Empathetic, helpful and provided carer/help that is so well suited to mother-in-law. We are still shocked (in a good way) I can't say enough good things about them. It has totally transformed her day to day life."

M H (Daughter-in-law of Client)

"My father's companion has been little short of a "God send". During his visits, he has not only engaged my father in conversation but has been extremly creative in finding things to do which have included trips to the park and to local museums and art galleries, reading along with my father and persuading to do so as well. The results of which he has recorded for posterity. We are delighted with him and my mother particularly values his visits and the break she gets as a result."

James G, client's son

"What a great job you did with matching Margaret with Sue. Sue is such a lovely, kind and sensitive lady, and they are a great match with Margaret."

Terezie, Westminter Dementia Adviser

"My thanks to you and all the CAREGivers for arranging such a wonderful birthday party for Suzanne yesterday. It was so good to see Suzanne happy and engaged just as she used to be in the company of her firends and those who care for her so lovingly. When I remember how Suzanne was early in the year and see her now I realise just how fortunate we were to have found you all at Home Instead to help and support her in this stage of her life. Long may it continue."

Diana, Client's relative

"Thank you so much for everything, we really appreciate all your help. I know it hasn't been easy."

Emily and Chris

"I want to thank you for the excellent service you provided, we were delighted and Claire was absolutely great, very knowledgeable, extremely competent and positive."

Joan. Client's daughter

"What is special about Home Instead is that it is not institutionalised. They took time to find a good match of CAREGiver for my husband. I feel well looked after by the company too and am more relaxed knowing my husband is enjoying time with his CAREGiver. He is treated with respect and dignity by a carer who is interested in him as a person."

Jill B - Client's wife

"My two caregivers, Susan and Kelly were both excellent and I would like to thank you again, as I really would have had great difficulty in managing without them at the time. Their patience and moral support have been invaluable."

Lady Jane S - Client - London

"Words cannot express how grateful I am for the kindness. help and care you showed to B. Your girls were all so wonderful. Millions of Thanks."

Maggi- London

"The Home Instead care team have given us superb assistance which has to be second to none. On the night of the carer's duty she, Susan, and Wimbai the Care Manager who accompanied her, were faced with an extremely critical and totally unexpected situation. Taking charge they handled the matter responsibly and professionally ensuring that their patient was delivered safely into the very necessary care of the medical team at University College Hospital, London. We are so very grateful to them."

Mrs J.T. Family carer

"We have used other companies and they told us what we needed. We had no say in the matter. It’s a lot different now we have changed to Home Instead. They treat us like individuals and ask us what we want."

Mrs S, Client.

"I’m very pleased with Home Instead. They are really excellent with my 94 year old mother. They are always punctual and they are the first company to keep sending the same person. I would definitely recommend them  "

Mrs M. Client’s daughter
Show More
  • UKHCA Registered