Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"The team are responsive and caring. They will alert me to any issues regarding my Mother's health and well-being which is most appreciated as I live a distance away. They have responded quickly to the need to increase..." Mrs R - Clients Daughter
"I think Lorna my Mum's CAREGiver is outstanding in the way she is handling her & developing a strong bond with her. Mum is definitely building trust in her......Lorna is a real credit to your company and..." Mrs B - Clients Daughter
"Thank you for the service provided, it was very efficient and Jay was a delightful person." Mrs C-N - Clients Wife

"With my 96 year old Father requiring housekeeping and shopping support, the occasional doctors appointment and washing, I am wholeheartedly delighted with the service! The personal touch and kindness is something I've not encountered with previous services. I can thoroughly recommend them to anyone!"

Mrs H - Clients Daughter

"The main CAREGiver is superb and has formed a trusting relationship with my Mother. Home Instead staff contact me with any concerns and the flexibility offered by the service is a tremendous bonus!"

Mrs R - Clients Daughter

"The care my Mother has received is excellent! A real life line. She looks forward to the visits which are responsive to her needs at any given time. Thank you for everything"

Mrs H - Clients Daughter

"My regular CAREGivers are very caring, helpful and chatty. I never feel rushed for time and enjoy their visits."

Mrs S - Client

"I am happy with Home Instead Senior Care, They are the best care company I have had. Thank you"

Mrs C - Client

"The care arrangement worked really well and enabled my Husband to remain at home where he was comfortable and happy. I would certainly approach Home Instead for any future care. Thank You"

Mrs M - Clients Wife

"We have been very pleased with the care given by the four young ladies that have been helping us especially our regular two. They are cheerful, polite, efficient and always punctual. I have informed several of my friends of your existence and of your prompt and efficient response. Thank You"

Mrs B - Clients Wife

"Home Instead Senior Care Welwyn & Hatfield have been providing me with care since October 2016 after my previous care agency withdrew their service following several disagreements. I have had no such disagreements with Home Instead Senior Care. The carers are efficient, pleasant and eager to please. The management is accessible and again eager to please. With my increasing age and infirmity, I have to surrender my modesty and dignity but this is of less concern as the carers and I trust each other with the respect. The carers are more mature than my previous agency and we have a good rapport."

Mr B - Client

"On behalf of all the family I would like to say a huge thank you, to you, your team, and especially Joyce. We could not have managed without you, and the care from Joyce has been exceptional. Joyce is just marvellous, and  I can't thank you enough!"

Mrs D - Clients Daughter

"Once again many thanks for providing such good care and support for me during the last 6 weeks. It was a long, boring time but lightened every day by the help and companionship of Angela and particularly Mel who battled with those horrendous surgical stockings to the very last - I shall miss her!"

Mrs H - Client

"I've spoken to my Mum and she is over the moon! Thank you for your speed, efficiency and care. Mum feels safe and really comfortable, I cant tell you how much I appreciate that. She's also had a boost to her confidence because she needs less help than she thought which is great. I am very appreciative Barbara, I now feel that Mum has what she needs and in some ways better than I could have given her as there is no way I would have known what to push her to do etc, although I am guessing she will be up and at it herself in no time!"

Mr C - Clients Son

"Your girls were very helpful, kind and efficient and it means a lot that they could help when things got more difficult for Mum and myself. Your support and helpful advice has also been very much appreciated."

Mrs D - Clients Daughter

"Thank you for all your help and support over the last months, it has made a tremendous difference both for myself and mum and taken away some of the worry so I can continue with work and my own life too"

Mrs M - Clients Daughter

"I am currently with my Mother visiting and we have been talking about you and the girls from Home Instead. This is a very belated thank you for everything you did a couple of months ago for my Mother - she was really happy with your organisation and found Ellen and the other 2 girls extremely pleasant and very efficient. We were very pleased with the service from Home Instead. Thank you for all your kind attention and in a funny sort of way, we hope it wont be too long before we see you again!"

Mrs C - Clients Daughter

"I wanted to say a huge THANK YOU to you and your team. Your service has offered much reassurance, care and professionalism at a difficult time for our family. The CAREGivers were fantastic, they arrived on time and cared for my Mum with compassion and in addition brought with them a good sense of humour. They were also very considerate with my Dad and helped him to become more comfortable at accepting visitors into the House; I think he will miss you all now! At times when calls had to change, the office was very efficient at contacting me either by telephone or by email. Please pass on my thanks to all involved....what a great service you provide and thank goodness you do!"

Mrs D - Clients Daughter

"I would like to say a big "Thank You" to you all both the Carers and the Back Room Girls, for your help in getting me mobile again. From day 1 when I came home everyone was so caring. I will certainly call you if I need help at a later date. Best wishes and thanks to my Carers who I now consider as my Friends."

Mrs M - Client

"Thanks to yourself and all the CAREGivers for the card. You have all definitely made my Fathers life more comfortable over the past few years and the social interaction of regular calls has been vitally important. These calls have always been of high standard and have made my life more tolerable as well."

Mr B - Clients Son

"Thank you all so much for your care and help in so many ways, especially all the chats over cups of tea!"

Mrs P - Client

"Just a short note to say thank you for all you have done for my Father over the last few years, especially when he needed increased care at short notice. Please pass on my thanks to all his CAREGivers."

Mrs C - Clients Daughter

"I would like to take this opportunity to say a big thank you to everyone at Home Instead for everything you did for my mum, from the speed of the package set up, to the kind, dedicated and skilled caregivers all of which my mum & I adored. There is a caregiver who I feel deserves a special mention and that’s Ellen, she was absolutely amazing with my mum, so kind, caring and considerate, my mum & I always would have a laugh with her. At times when I was feeling down or worn out I could always count on Ellen to cheer me up and she could make me feel better about whatever was worrying me, she was so supportive. I have such fond memories of the 3 of us giggling and putting the world to rights. Ellen is one in a million and a real asset to your team"

Mrs A - Clients Daughter

"Extremely happy with the Care, I have had Care for years and Home Instead Senior Care surpases all previous companies."

Mrs C - Client - Client QA

"A big thank you for all you did in the compassionate caring for Mrs B, Thank you to Barbara for Introducing Laura and Laura for introducing Joanne. Mrs B did so enjoy the time she had with them both. They also helped keep my moral up when I was down. I cannot find the words to show my gratitude to everyone who looked after and cared for Mrs B. Thank You"

Mr S - Clients Partner

"Thank you for your support over the last few months"

Mrs E - Clients Daughter

"I am extremely happy with my Care, I feel like I have my life back."

Mr G - Client - Client QA

"We would like to thank all the lovely Carers who helped with my Father. My Father was so very fond of all of his Carers and always asked after them."

Mrs Y - Clients Daughter

"I just wanted to write to say that I met Gill today and she was absolutely wonderful with Mum. Very caring and seemed to genuinely like my Mum.She gave Mum breakfast, bathed her, dressed her smartly. Nothing was too much trouble."

Miss I - Clients Daughter

"Our sincere thanks for the care and support given to Mum, both Karen and Angela have been wonderful. I would not hesitate to recommend Home Instead to family and friends in need of home care for their loved ones."

Mrs R - Clients Daughter

"Just wanted to thank you and your wonderful CAREGivers for the prompt and dignified response that you gave to Mr Q in a time of crisis. It was great to have your reliable and caring staff on board to ensure that Mr Q was able to manage safely in his own home environment and had continuity of care."

Sarah Glickman - Social Worker

"It helps when your colleagues and clients are lovely and supportive, it gives you peace of mind!"

Mrs McG - CAREGiver

"Charley the Recruitment Manager was very welcoming and friendly, she made me feel comfortable from the start and nothing was rushed, she took her time when interviewing me and answered all my questions and regularly emailed me to keep me updated"

Miss O'B - CAREGiver

"Without a doubt the best Care I've had!"

Mrs B - Client

"“I just had to write to say a huge thank you to you and your team for the fantastic service you provided to my Mum while she was at home. I tried quite a few care companies when I was searching and most said that there would be a ‘team’ looking after her. You were the only company who told me it would always be the same person (with one back up carer) and she would never be in a position where someone she hadn’t seen before coming to her door. Most companies also said that there was a waiting list as they didn’t have enough staff - you provided care in just two days. The quality of care was first class, a special mention to Wendy and Barbara who were extremely supportive and always available to speak to me if I had a problem. There were times when I needed extra help at short notice and Home Instead bent over backwards to help. They left comprehensive notes every day in a folder so I could see what Mum had to eat and drink. She is now in a care home but I would like to thank Home Instead for their professionalism and commitment to providing great care. Fantastic care at reasonable rates. Thank you.""

Mrs S - Clients Daughter

"Thank you so much for the care, compassion and professionalism we experienced from your services to my Husband in the last few months of his life. He respected you all so much, he truly had trust in his CAREGiver Charlotte....for a man that had never been to the Doctors in 72 years...He couldn't have wanted for anyone better than yourselves. You provided a reliable and consistent service, which was delivered to perfection. I thank you from the bottom of my heart for the support you have also given to me and my family!"

Mrs H-R (Clients Wife)

"My Aunt really enjoys Karens visits and it has helped our family enormously!"

Mrs P - Clients Niece

"My Mother really looks forward to Joyce's visits, she gets such alot from Joyce reading to her as she has almost lost her sight"

Mrs N - Clients Daughter

"The service I receive from Home Instead has changed my life, If it wasn't for Home Instead I think I would still be Bed Bound."

Mrs P - Client

"Today I had 3 lovely hours with Adriana, She is a lovely CAREGiver! She's not only really good with me but she has also helped me with my Home! She has made my day!"

Mrs B - Client

"I just wanted to say how fantastic Jane is, When I arrived at my Mum's House she was eating her Breakfast and Jane was fully engaged with her. She persuaded Mum easily to have a Bath and nothing was too much trouble. Jane is absolutely fantastic with my Mum and made my day start much easier than usual! Jane has even suggested taking my Mum to get her Nails done once a month which would be great! She was very proactive with Mum and it worked really well, Thank you so much."

Miss I (Clients Daughter)

"Both my Husband and I continue to be delighted with my fathers renewed state of health and spirits generally. It is definitely a combination of your kind CAREGivers and the new medication, so long may it continue!"

Mrs C-H (Clients Family)

"My brother and I hardly have the words to express how superb the care has been from Home Instead. It has enabled my Mum to stay in her home for many years longer than usual. The staff have always been consistent and punctual, giving Mum continuity of care. The CAREGivers have been able to get to know Mum! We would all like to thank you for being the best care providers that we could imagine. The management lead by setting high expectations of the service, this is backed up by good communication, feedback and regular reviews. We were very lucky when Home Instead was recommende to us all those years ago."

Mrs S (Clients Daughter)

"Thank you all for the support you have given me since I started working for you."

Mrs R - (CAREGiver)

"Thank you for your help this year and we look forward to seeing you in 2016"

Mrs S - (Clients Daughter)

"Your help has been invaluable."

Mr M (Client)

"I am very happy with my 2 CAREGivers and things are going well here. How fortunate that my Grandson was able to find you!"

Mrs B (Client)

"Mum loves her visits from Joyce and we are absolutely delighted with the care and companionship she provides.  It is a great support for me too knowing that she has Joyce’s visits to look forward to.  Please pass our thanks on to Joyce."

Mrs B - (Clients Daughter)

"My Wife and I were very pleased with your service. You would be our first choice should we require such a service again. Thank you."

Mr L - (Client)

"My Mothers Carer Kirsty is outstanding and goes the extra mile. She totally gets my Mother and is very good with her."

PEAQ Comments 2015

"My carers are so reliable and caring. I get wonderful continuity as I see only a certain few."

PEAQ Comments 2015

"My Carer is very kind and helpful, she has become a valued friend."

PEAQ Comments 2015

"I dreaded handing over some of my independence but the carers manage to make me feel that I am still in charge."

PEAQ Comments 2015

"My mothers CAREGiver has a great interest in her wellbeing and happiness and always has her best interests at heart."

PEAQ Comments 2015

"We have been delighted with the Service Home Instead provided. The current CAREgiver Sue is probably the best CAREGiver in the world! She is always bright and cheerful, effective, thorough and careful in her work and has broken down many barriers with my Mother who had been somewhat resistant to accept the help that she needed. Sue is always on time and communicates with the family whenever there are any changes to mum's health.  I cannot recommened Sue or Home Instead more highly, The supervision is there when needed and the administration system has been faultless!"

Mrs H (Clients Daughter)

"Thank you for your support and thoughtfulness regarding all aspects of my Mums care."

Mrs S (Clients Daughter)

"I can only say that the service and support you have all given to my Mother and our family has been fantastic. What you have all done has increased the quality of life for her over the past few years. I would particularly like to thank Lynda who has been so diligent and caring at all times, particularly over the last few months when times were quite difficult."

Mr P (Clients Son)

"Thank you all for your continued support and help that you offer to mum. Without your assistance and watchfulness mum probably wouldn’t have the pleasure that she derives from living at home."

Mrs H - Clients Daughter

"I can't praise your service highly enough! Please pass my thanks onto Linda, she really makes a big difference!"

Mr P (Clients Son)

"Thank you for all your help over the last few weeks. It was a relief to have such friendly visitors everyday to see Mum. It made a very difficult time easier to bear.  You have a great team of carers and it was obvious the concern they had for Mum was genuine. It could have been an uneasy time having people coming and going so much but everyone was so easy to chat to it eased the situation for Mum and us. Best Wishes for Christmas & The New Year!"

Miss N - Clients Daughter

"Very many thanks to you all for your help and kindness. I'd be lost without your assistance!"

Miss H - (Client)

"Thank you so much to Barbara and all the wonderful staff that we have had contact with over the past few weeks. Their care and compassion for Mum and for us has been exemplary! If all care companies were as professional and caring as yours the world would be a better place. Thank You!"

Mrs B (Clients Daughter)

"The care my mother received was excellent! We couldnt have wished for anything more!"

Mrs R (Clients Family)

"Just a little note to thank you all for the care you gave my Nan over the last year, It's been a comfort and a huge help the way Barbara and her team were able to look after her and her specific needs. I'm especially grateful how you all went above and beyond to care for her. Our family are extremely grateful for the personalised care Home Instead provided so thank you!"

Miss G (Clients Family)

"I wanted to say a huge thank you to the Welwyn Office of Home Instead for their excellent service, kindness and support at all times whilst they helped Dad to continue living at home. I couldnt rate the standard of care highly enough! Heather, Barbara (who is a star!) and Dad's Carers are wonderful and supportive and communication with them and members of our family and with Dad was brilliant, They always went above and beyond making sure Dad was well cared for and happy. I would highly recommend Home Instead to freinds! Thank you once again for such a valuable service and for looking after Dad whilst he was at home."

Mrs A (Clients Daughter)

"Keep up the good work, the caring service at the Welwyn & Hatfield Home Instead is truly excellent and hard to find!"

Mrs S (Client)

"I bless the day that I read about them in the local newspaper and that I followed up on the article. They are a godsend to me!"

Mrs H (Client)

"The quality of care my Mother receives is excellent!"

Mrs B (Clients Family)

"Very supportive and the same 2 Carers assist me! Barbara is also excellent and has assisted when extra help required, My family are more relaxed now since I've been receiving the extra help"

Mr C (Client)

"The Welwyn & Hatfield team are absolutely reliable, they are better quality than any other company that has given me care in the past. They are careful to stick to my routine and the office keeps my Daughter involved if there are any concerns. "

Mrs G (Client)

"Home Instead were recommended to me by a friend. I had no idea such services existed and was relieved to find a trustworthy organisation and people.  My first contact with Barbara reassured me that she had an awareness and understanding of the individuality of people. She introduced herself and the service clearly to me and my Mum.  The experience for Mum and I was positive and reassuring without being patronising. At all times my contacts with various people working for Home Instead were respectful, warm and helpful.  Mum was unsure and reluctant to accept help at first. Her carers were very mindful and respectful of this ensuring that they kept to her wishes. Eventually Mum came to look forward to the visits and formed a good relationship with Karen (her main carer) in particular. I admire the patience, integrity and friendliness offered to Mum and the respect and interest shown to her and to the stories of her life. The carers showed the skills necessary to steer Mum onto happier topics when anxiety became a problem. We initially took this service as a tool to manage Mum's daily medication regime. It was much more than that as the visit of an hour a day brought conversation, connection and a warm friendly face.  Thank you, I recommend you and your services to anyone wanting help to ease an older person's anxiety, confusion, or physical/mental limitations. "

Mrs C (Clients Daughter)

"Thank You for what I view as a good week especially in the level of care my Mother has received. Your company has done more in a week than the previous company did in the whole Care Package!"

Mr B - (Clients Son)

"I would like to express how impressed I am with the way that Sue handles/manages my mother assisting her to wash and dress. I cant help but notice on the few occasions that our paths have crossed how Professional, Considerate and Effective she is! She is a real asset to your company! Nothing is ever too much trouble for her and she is always so cheerful. If she would tell me what she is taking, I'd like some myself!!"

Mrs H - (Clients Daughter)

"My Mother had a wonderful time for her 90th. She was absolutely delighted with you all visiting, and the flowers and the cards. It is very nice of you to make her feel so cherished. She probably doesn’t appreciate how lucky she is to have the reliability of your team. I know many other care teams who would be unlikely to arrive so punctually!  Many, many thanks."

Mrs S (Clients Daughter)

"Thank you very much for all the help you have given , it enabled me to go on holiday confidently knowing my husband would be cared for. Mary and Barbara were fantastic!"

Mrs T (Clients Husband)

"Thank you so much for your patience and care. I don't know how we would have managed without you. I know how difficult it has been to deal with dad and I appreciate all your efforts to keep him well, in spite of his uncooperative personality! "

Mrs J (Clients Daughter)

"Barbara, who came to do the initial assessment, was one of the most professional, reliable and effective people we have had the good fortune to work with. If only everyone we dealt with was like her!!  Life would be so pleasant!!"

Mrs A (Client)

"My sincere thanks for all your kindness and understanding and friendship ...."

Mrs H (Client)

"Dad's Carers were wonderful and supportive and communication with them and members of our family and with Dad was brilliant. They always went above and beyond making sure Dad was well cared for and happy."

Mr R - (Client's Daughter)

"We just wanted to say a huge thank you to Home Instead (Welwyn & Hatfield) for their excellent service, kindness and support at all times whilst they helped Dad to continue living a home."

Mr J (Client's Family)

"Thank you for the professional and attentive way you cared for Mrs G during in last few days."


"Thanks very much for looking after my mum in the last weeks of her life, you really are providing a fantastic service as I know she really did appreciate all you and your carers did. Many thanks."

Mr M - (Client's Son)

"Many thanks to you all for your care, kindness and consideration whilst caring for mum."

Mrs R - (Clients Daughter)

"Home Instead looks at my needs and doesn’t just offer a set package. They do what I want and not just what others think I want! …"

Miss H - Client

"Thank you for all your help and advice, following the sad passing of my Uncle D..."

Ron (Clients Nephew)

"Thank you once again for doing such a sterling job with Mum ..."

Mr G - (Clients Son)
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