Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Welwyn and Hatfield Team

Director - Heather Simms

Director - Heather Simms

Hi I’m Heather, owner of the Welwyn & Hatfield office of Home Instead Senior Care.  I have two grown up children, Frankii and James and have been married to my husband Chris for over 25 years.

With the support and encouragement of my family and friends I am confident that Home Instead Senior Care can, and will make a real difference to the lives of individuals within our community.

In my spare time, I enjoy walking my two dogs and socialising with my family and friends.  

Care Manager - Nicola Hollis

Care Manager - Nicola Hollis

Nicola joined Home Instead in 2011 becoming one of our first CAREGivers to join the team! After 2 years as a CAREGiver Nicola left to take some time for herself and returned again in 2013.

In 2014 she joined the Office Team as our Care Coordinator. In November 2017 Nicola took up the position of Deputy Care Manager carrying out our Client Service Calls which involves meeting new prospective Clients and their families and guiding them through the Home Care process and also assisting with all of our current clients requirements.

Nicola has now taken up the role of Care Manager.

Head of CAREGiver Support - Melanie O'Brien

Head of CAREGiver Support - Melanie O'Brien

Hi my name is Mel, I am the Head of CAREGiver Support at Home Instead Welwyn & Hatfield. I have been in my curent role since May 2018 before that I was a Senior CAREGiver. I have been with Home Instead since March 2016.

My role as Head of CAREGiver support requires me to have an excellent rapport with our team, ensure they all feel supported and that I am there should they have any issues. I undertake all the CAREGiver Support Visits, Supervisions and some of the Client Quality Assurance if required.

Office Manager - Frankii Simms

Office Manager - Frankii Simms

Hi my name is Frankii, I handle the day to day running of our office ensuring we have everything we need, All Social Media, Website changes and ensuring our Folders are keep up to date and fully compliant.

I have been with Home Instead since 2012 first joining as the Admin Support.

 

 

Care Co-ordinator - Laura Puleston

Care Co-ordinator - Laura Puleston

Laura has been working in the office now for just under a year as our Care Co-ordinator, before taken on this role she was one of our fabulous CAREGiver’s.

Laura’s role is key in ensuring both our Clients and CAREGiver’s are happy with the service, She meets with our new CAREGivers on Induction and then tries to match them up with some of our Clients. Laura is aware of the interests and personalities of our CAREGivers and our Clients.  Laura ensures all of our Clients Calls are covered and is excellent at working under pressure.

Community Support Representative - Jane Andrews

Community Support Representative - Jane Andrews

Hi, My name is Jane.

I joined Home Instead Welwyn & Hatfield in March 2017.

My background includes sales, marketing and social housing. As the Networker for Home Instead my role is to build relationships within the community and to develop marketing and promotional activities.

In my spare time i enjoy socialising, walking my dog Annie and musical theatre.

Recruitment Co-ordinator - Lucy O'Grady

Recruitment Co-ordinator - Lucy O'Grady

Hi my name is Lucy, I recently joined Home Instead in July 2018 as there Recruitment Co-ordinator.

My role involves speaking with possible new recruits, advertising via our social media and networking within the community for potential new recruits!

When im not working for Home Instead I also run my successful Mobile Foot Care Business. 

If you would like to speak to me further about joining our growing team give me a call on 01707 240 650

Senior CAREGiver - Eva Kratka

Senior CAREGiver - Eva Kratka

Hi my name is Eva, I am a Senior CAREGiver with Home Instead Welwyn & Hatfield. I have worked for Home Instead since August 2016 beginning my career as a CAREGiver, I was then asked to become a Senior. My role involves undertaking CAREGiver Support Visits, ensuring all the Client's folders in their homes are in good condition, MAR Charts & Activity Logs are correctly completed and reporting any problems to the office.

I also am part of the On-Call Team at the weekend's and one night during the week.

Our CAREGivers

Our CAREGivers

We are very proud to have a priceless team of dedicated, compassionate and reliable CAREGivers at Home Instead Senior Care Welwyn & Hatfield, all of whom go above and beyond the call of duty to take care of their clients. These are people who genuinely care about the people we support. They work hard to ensure that our clients receive the best possible care and go the extra mile at those times when it really makes a difference.


If you think you could fulfill this role, we are always looking for people with these qualities to join our team. Call the Office on 01707 240 650 and we can talk you through what we can offer you and what you can do for us. Alternatively, email: recruitment.welwynandhatfield@homeinstead.co.uk

  • UKHCA Registered

My Mothers Carer Kirsty is outstanding and goes the extra mile. She totally gets my Mother and is very good with her.

PEAQ Comments 2015