Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Welwyn and Hatfield Team

Director - Heather Simms

Director - Heather Simms

Hi I’m Heather, owner of the Welwyn & Hatfield office of Home Instead Senior Care.  I have two grown up children, Frankii and James and have been married to my husband Chris for over 25 years.

With the support and encouragement of my family and friends I am confident that Home Instead Senior Care can, and will make a real difference to the lives of individuals within our community.

In my spare time, I enjoy walking my two dogs and socialising with my family and friends.  

Manager - Nicola Hollis

Manager - Nicola Hollis

Nicola joined Home Instead in 2011 becoming one of our first CAREGivers to join the team! After 2 years as a CAREGiver Nicola left to take some time for herself and returned again in 2013.

In 2014 she joined the Office Team as our Care Coordinator. In November 2017 Nicola took up the position of Deputy Care Manager carrying out our Client Service Calls which involves meeting new prospective Clients and their families and guiding them through the Home Care process and also assisting with all of our current clients requirements.

Nicola has now taken up the role of Care Manager.

Office Manager - Frankii Simms

Office Manager - Frankii Simms

Hi my name is Frankii, I handle the day to day running of our office ensuring we have everything we need, All Social Media, Website changes and ensuring our Folders are keep up to date and fully compliant.

I have been with Home Instead since 2012 first joining as the Admin Support.

 

 

Community Support Representative - Jane Andrews

Community Support Representative - Jane Andrews

Hi, My name is Jane.

I joined Home Instead Welwyn & Hatfield in March 2017.

My background includes sales, marketing and social housing. As the Networker for Home Instead my role is to build relationships within the community and to develop marketing and promotional activities.

In my spare time i enjoy socialising, walking my dog Annie and musical theatre.

Care Co-ordinator - Laura Puleston

Care Co-ordinator - Laura Puleston

Laura has been working in the office now for just under a year as our Care Co-ordinator, before taken on this role she was one of our fabulous CAREGiver’s.

Laura’s role is key in ensuring both our Clients and CAREGiver’s are happy with the service, She meets with our new CAREGivers on Induction and then tries to match them up with some of our Clients. Laura is aware of the interests and personalities of our CAREGivers and our Clients.  Laura ensures all of our Clients Calls are covered and is excellent at working under pressure.

Our CAREGivers

Our CAREGivers

We are very proud to have a priceless team of dedicated, compassionate and reliable CAREGivers at Home Instead Senior Care Welwyn & Hatfield, all of whom go above and beyond the call of duty to take care of their clients. These are people who genuinely care about the people we support. They work hard to ensure that our clients receive the best possible care and go the extra mile at those times when it really makes a difference.


If you think you could fulfill this role, we are always looking for people with these qualities to join our team. Call the Office on 01707 240 650 and we can talk you through what we can offer you and what you can do for us. Alternatively, email: recruitment.welwynandhatfield@homeinstead.co.uk

Once again many thanks for providing such good care and support for me during the last 6 weeks. It was a long, boring time but lightened every day by the help and companionship of Angela and particularly Mel who battled with those horrendous surgical stockings to the very last - I shall miss her!

Mrs H - Client