Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Watford Team

Peter and Alexis Neighbour - Co-Owners

Peter and Alexis Neighbour - Co-Owners

Hi, we are Peter and Alexis Neighbour, co-owners of Home Instead Watford. We live in Bushey together with Alexis’ children, Isabella and Luca, Pete’s son, Rob and our dog Rosie.

In our spare time, we both enjoy cycling and exploring the area as well as raising money for charity.

Peter is a Chartered Accountant by training, if not by nature, and has spent many years in the corporate world managing business in various industries. He reached a time of life and a point in his career when he felt it was time to take stock and see what he really wanted to do with the rest of his life. He strongly felt that now was the time to do something that he could really take pride in, something that would be of value to the community and that would make a real difference to people’s lives. Having decided upon home care because of the experience of finding care for his Aunt Marge, he found in Home Instead Senior Care a team and an ethos that mirrored his own desire to put quality of service at the heart of the business. He now wants to share his passion with other local organisations and make a positive difference to people’s lives in the area. He is also a director of the Hertfordshire Care Providers Association and Alzheimer's Society Dementia Champion to help raise awareness of Dementia in the wider community.

Alexis has run her own business for 9 years and has a background in recruitment, training and coaching. She has watched with interest whilst Peter has developed the Home Instead business in Watford. When the time came for her grandma to have help at home, she knew that the CAREGivers were going to do a fantastic job of looking after her in her own home, allowing her to remain independent and comfortable. After seeing the commitment the CAREGivers gave to their work, Alexis decided to join Peter in the business after four years.

 She is responsible for making sure that the office runs smoothly on a day to day basis. She ensures that the team is organised, communicates effectively with both CAREGivers and clients and that they offer the best possible service.

Together, we are committed to making Home Instead Watford the home care company of choice. We know that the quality of care varies considerably within the industry and we are determined to ensure that the care our company provides is the high-quality level we would accept for our own parents.

 

 

Jody Bryant - Head of Client Services

Jody Bryant - Head of Client Services

Hi I'm Jody, and I am Head of Client Services at the Home Instead Watford office. I joined Home Instead when the Watford office first opened in 2010 and was one of the first CAREGivers. I really enjoyed meeting new clients and providing high quality care. I decided to expand my experience by working on a dementia unit in a local Care Home. I missed the team at Home Instead and when the opportunity became available to rejoin the office team I jumped at the chance. I am now Head of Client Services and am responsible for supporting our CAREGivers by keeping their training up to date, carrying out supervisions and carer appraisals. I also conduct client reviews in order to adjust the needs of our clients should they change and ensure that our clients are all happy with the service they receive. However, I still enjoy being hands on with care and getting out to meet clients wherever possible.

I live locally in Carpenders Park with my sons and my cat and dog Tarzan and Lola. I enjoy walks in the woods with Lola whenever possible. In my spare time, I enjoy making mirror and garden mosaics. I will often be on the end of the phone when you call the office and will always be willing to help our lovely clients and CAREGivers.

 

Emma Neighbour- Head of People

Emma Neighbour- Head of People

Hi, I'm Emma and I am really happy to have joined the lovely team at Home Instead Watford as Head of People. 

I live in Watford with three awesome women and one very noisy dog, who I love to walk around Cassiobury Park.  My biggest loves in life are family, friends, music and football.  I support Arsenal and go to as many games as I can.  Disclaimer - although I claim football to be a love, it is also a source of great pain!  I am a great lover of nature; nothing pleases me more than being outside and I will always source a patch of grass to sit on, or a tree to hug, wherever I am.     

I have a strong background in HR and have also spent a lot of time supporting students in my previous life as HE Programme Manager in a College. I loved this work; watching the journey and development of all my students made me immensely proud and I hope to carry this through into my new role.

I really enjoy working with people; I couldn’t imagine doing anything else.  I strongly believe that a well-supported team who feel part of something special will deliver the very best of care. I am very excited to be here working with the team to make Home Instead Watford the best we can be.

Kelly-Ann Atkins - Care Coordinator

Kelly-Ann Atkins - Care Coordinator

Hi, I'm Kelly and I am the care coordinator here at Home Instead Watford. I come from a background in scheduling across various industry's including health care so I am really excited to bring my experience to the team. 

My hobbies include annoying my teenage son and socialising with friends. I even helped out at a big charity event for a member of the community where we raised £30,000! 

My role includes scheduling all of our CAREGivers and clients calls and making sure everyone is happy with their working hours. I am a friendly, bubbly person and look forward to speaking with you soon! 

 

 

Sacha Wharton- Finance Officer

Sacha Wharton- Finance Officer

Hi I'm Sacha and Im thrilled to have joined the great team at Home Instead Watford as the Finance Officer.

I live in Hemel Hempstead with my husband and 2 young children. In my spare time I enjoy city breaks abroad and go to regular gym classes. I also love living near to London and making the most of what it has to offer. 

I have previously worked in the hotel and travel industry in Finance for 10 years dealing with clients and building relationships. 

I am new to the care industry but am very much looking forward to this new experience.

Lauren Finer- Recruitment Coordinator

Lauren Finer- Recruitment Coordinator

Hi, I’m Lauren and I’m delighted to have joined the lovely team here at Home Instead Watford. My previous roles have all been in the recruitment sector – mainly as a PA in large corporate companies so the care industry is new to me and I am excited to learn and gain new experiences.

I live in Bricket Wood with my Mum, Dad and Brother. In my spare time I enjoy going to the theatre, listening to live music, and spending time with friends and family.

Here at Home Instead, I am responsible for recruiting new CAREGivers to join our team and also for marketing/networking. I am really looking forward to getting involved in the local community, growing our fantastic team and telling everyone how wonderful Home Instead Watford are!

Zoe Podemsky- Brand Strategy Consultant

Zoe Podemsky- Brand Strategy Consultant

Hello, my name is Zoe. I live in Bushey Heath with my husband and two young sons. I have a background in Brand Strategy working for a range of companies including British Airways, O2, De Beers and British Gas. I am new to the Care Industry and I am really enjoying being part of the Home Instead team.

In my spare time I love to cook, read, go to theme parks and watch box sets! I also enjoy spending time catching up with family and friends. 

 

Becky Caroli - Office Administrator

Becky Caroli - Office Administrator

Hi, my name is Becky and I am the Office Administrator at Home Instead Watford. I am originally from Derbyshire and moved to Watford in February 2016 to live with my partner. 

In my spare time I enjoy watching rugby, going to the gym, eating out and visiting my family and friends back in Derbyshire.

My role involves supporting with all aspects of administration and compliance in the office.

I am really pleased to be part of the team and working towards something so rewarding. 

 

 

 

Karen Surridge - Team Leader

Karen Surridge - Team Leader

Hi I'm Karen and I live in Watford. I joined the Home Instead Watford team in August 2011 and I absolutely love what I do. I am passionate about working with people and helping them. I love seeing the smiles on people's faces when they see their carers regularly.

As a Team Leader, I support the office team in making sure that the quality of care we provide to our clients is very high. I support new CAREGivers when they join to make sure they are fully trained and I regularly go out and visit our clients and CAREGivers to monitor our level of service.

Katia Silva Chalupa - Client Services Team Leader

Katia Silva Chalupa - Client Services Team Leader

Hello, my name is Katia and I have been working for Home Instead Senior Care Watford for three years. 

My role as a Team Leader enables me to support our lovely CAREGivers and visit clients to assist with any issues.

I realise now that in our latter years in life, simple tasks become increasingly difficult, such as changing our socks. Through my experience with our clients here at Home Instead Watford, I have become a more compassionate and understanding person.

Hazel Bulling - Team Leader

Hazel Bulling - Team Leader

Hello, my name is Hazel. I have been a CAREGiver with Home Instead Senior Care Watford for nearly six years now. During my time with the company, I have gained years of experience in the care sector and am now a Team Leader.

My role includes providing support to all CAREGivers including making sure that new CAREGivers are fully trained and happy in their roles. As well as this, I also monitor both clients and CAREGivers to ensure that our high standards of service are maintained.

I still care for all of my clients each week and love the trusting relationships I have built with them throughout my career. I am passionate about caring for our community and love my job.

Our CAREGivers

Our CAREGivers

We are very proud to have a dedicated team of compassionate and reliable CAREGivers, all of who go above and beyond the call of duty to take special care of all our clients. The teams' care and commitment has now been recognised nationally, with our recent win in the Herts Care Providers Association annual awards.

Are you a caring and friendly person? Would you like to help look after the elderly in our local community? If so CLICK HERE TO BECOME A CAREGIVER

CAREGiver Training and Qualifications

CAREGiver Training and Qualifications

At Home Instead Watford we are committed to providing a full Induction Program for all new CAREGiver's. This consists of approximately 25 hours classroom training, covering The Common Induction Standards: The Role of the Social Care Worker, Fire Safety in the Home, Food Hygiene, Person Centered Care Practices, Medication Awareness and Safeguarding of Vulnerable Adults.  

During their Induction week, all new CAREGiver's go out 'shadowing' with an experienced member of the team.

All CAREGivers are encouraged to update their knowledge & skills via In House training, distant learning and external courses. Currently CAREGiver's are undertaking our City & Guilds accredited Alzheimer & Other Dementias Training. This training has been invaluable,  and all the CAREGiver's are finding these workshops extremely beneficial in providing person centered care with our clients who suffer with a dementia. 

CAREGiver Tea Party

CAREGiver Tea Party

We held a Tea Party for our CAREGivers at the end of August, just a way to say thanks for all their hard work and dedication.  It was a lovely afternoon, cream tea and sarnies!

  • UKHCA Registered

We were using Home Instead once a week for companionship. Unfortunately an emergency arose when my mother suffered a sudden and serious illness. We telephoned Home Instead who immediately responded and help soon arrived. The carer stayed all day and did all she could to make her as comfortable as possible. Finally at 11.00 pm my mother was admitted to hospital, but the carer continued to stay to clean and launder everything before leaving. After a two week hospital stay we were then able to arrange with Home Instead twenty four hour care until my mother was back on her feet and able to cope. We are so grateful to Home Instead for responding so quickly and for giving our 94 year old mother gentle and sympathetic care when it was so desperately needed.

Mr S – Hatch End