The Watford Team
Peter and Alexis Neighbour - Co-Owners
Hi, we are Peter and Alexis Neighbour, co-owners of Home Instead Watford. We live in Bushey together with Alexis’ children, Isabella and Luca, Pete’s son, Rob and our dog Rosie.
In our spare time, we both enjoy cycling and exploring the area as well as raising money for charity.
Peter is a Chartered Accountant by training, if not by nature, and has spent many years in the corporate world managing business in various industries. He reached a time of life and a point in his career when he felt it was time to take stock and see what he really wanted to do with the rest of his life. He strongly felt that now was the time to do something that he could really take pride in, something that would be of value to the community and that would make a real difference to people’s lives. Having decided upon home care because of the experience of finding care for his Aunt Marge, he found in Home Instead Senior Care a team and an ethos that mirrored his own desire to put quality of service at the heart of the business. He now wants to share his passion with other local organisations and make a positive difference to people’s lives in the area. He is also a director of the Hertfordshire Care Providers Association and Alzheimer's Society Dementia Champion to help raise awareness of Dementia in the wider community.
Alexis has run her own business for 9 years and has a background in recruitment, training and coaching. She has watched with interest whilst Peter has developed the Home Instead business in Watford. When the time came for her grandma to have help at home, she knew that the CAREGivers were going to do a fantastic job of looking after her in her own home, allowing her to remain independent and comfortable. After seeing the commitment the CAREGivers gave to their work, Alexis decided to join Peter in the business after four years.
She is responsible for making sure that the office runs smoothly on a day to day basis. She ensures that the team is organised, communicates effectively with both CAREGivers and clients and that they offer the best possible service.
Together, we are committed to making Home Instead Watford the home care company of choice. We know that the quality of care varies considerably within the industry and we are determined to ensure that the care our company provides is the high-quality level we would accept for our own parents.
Jody Bryant - Deputy Care Manager
Hi I'm Jody, and I am the Deputy Care Manager at the Home Instead Watford office. I joined Home Instead when the Watford office first opened in 2010 and was one of the first CAREGivers. I really enjoyed meeting new clients and providing high quality care. I decided to expand my experience by working on a dementia unit in a local Care Home. I missed the team at Home Instead and when the opportunity became available to rejoin the office team I jumped at the chance. I am now the Deputy Care Manager and am responsible for supporting our CAREGivers by keeping their training up to date, carrying out supervisions and carer appraisals. I also conduct client reviews in order to adjust the needs of our clients should they change and ensure that our clients are all happy with the service they receive. However, I still enjoy being hands on with care and getting out to meeting clients wherever possible.
I live locally in Carpenders Park with my sons and my cat and dog Tarzan and Lola. I enjoy walks in the woods with Lola whenever possible. In my spare time, I enjoy making mirror and garden mosaics. I will often be on the end of the phone when you call the office and will always be willing to help our lovely clients and CAREGivers.
Sarah Shackel - Recruitment Manager
Hi, I’m Sarah and I am very pleased to have joined the wonderful team here at the Watford office. My background is in Recruitment and I have experience in both main stream recruitment and Welfare to Work.
In my spare time, I enjoy going to visit my family, spending time with friends, theatre, visiting places of historical interest, scuba diving (even though this is difficult in the UK!) and I am a keen football fan and a West Ham supporter so I try and go to as many games as possible.
I have lived in the local area since 2014 and have been made to feel extremely welcome by all of the team and the CAREGivers and it has been lovely to get to know people within the local community.
I am responsible for the recruitment of new CAREGivers here at Home Instead. Since joining the company it has been very re-assuring to see how much the staff here are valued and also how passionate our CAREGivers are about this rewarding role. The atmosphere amongst the team is very positive and I am currently looking to recruit people with a friendly, approachable nature and positive attitude – this is the most important thing to us as our training can take care of the rest so please call me if you would like to enquire about any opportunities!
Kelly Atkins - Care Coordinator
Hi, I'm Kelly.
I am the care coordinator here at Home Instead Watford. I come from a background in scheduling across various industry's including health care so I am really excited to bring my experience to the team.
My hobbies include annoying my teenage son and socialising with friends. I even helped out at a big charity event for a member of the community where we raised £30,000!
My role includes scheduling all of our CAREGivers and clients calls and making sure everyone is happy with their working hours. I am a friendly, bubbly person and look forward to speaking with you soon!
Alba Heras - Finance Officer
Hi I'm Alba and I feel very happy to join this great team at Home Instead Watford as the Finance Officer.
I am Spanish and I came to live in England in June 2014 to improve my English, but once I was here I decided to stay as I love this country. I worked as an Au Pair for 1 year and now I feel very grateful to get this job working with an amazing team who make you feel part of a big family.
In Spain, I always worked in jobs which involved Customer Service I have qualifications in Tourism and Administration. I am currently studying for an accounting and finance qualification.
I live in Watford with 2 lovely flatmates and their cats, which makes me happy as I REALLY LOVE cats! In my free time, I enjoy cooking, watching films and going out with friends.
Something that everybody notices about me is that I am VERY tidy and organised, so I think the team are very happy to have me in the office!
Hello, my name is Zoe. I live in Bushey Heath with my husband and two young sons. I have a background in Brand Strategy working for a range of companies including British Airways, O2, De Beers and British Gas. I am new to the Care Industry and I am really enjoying being part of the Home Instead team.
In my spare time I love to cook, read, go to theme parks and watch box sets! I also enjoy spending time catching up with family and friends.
Becky Holmes - Office Administrator
Hi, my name is Becky and I am the Office Administrator at Home Instead Watford. I am originally from Derbyshire and moved to Watford in February 2016 to live with my partner.
In my spare time I enjoy watching rugby, going to the gym, eating out and visiting my family and friends back in Derbyshire.
My role involves supporting with all aspects of administration and compliance in the office.
I am really pleased to be part of the team and working towards something so rewarding.
Hello, my name is Aimee and I am the Care and Marketing Administrator for Home Instead Watford. I live in Bourne End, Hertfordshire with my family, four dogs and six horses.
In my spare time I enjoy socialising with friends and family, going to festivals and looking after my horses.
I am currently at Home Instead for a one year work placement which is part of my degree in Psychology with Criminology at Nottingham Trent University.
My role involves supporting with various administration duties, supporting our scheduler and helping with marketing.
I am really pleased to have joined such a friendly company who's values match my own.
Karen Surridge - Team Leader
Hi I'm Karen. I live in Watford.
I joined the Home Instead Watford team in August 2011 and I absolutely love what I do. I am passionate about working with people and helping them. I love seeing the smiles on people's faces when they see their carers regularly.
As a Team Leader, I support the office team in making sure that the quality of care we provide to our clients is very high. I support new CAREGivers when they join to make sure they are fully trained and I regularly go out and visit our clients and CAREGivers to monitor our level of service.
Katia Da Silva- Team Leader
Hello, my name is Katia and I have been working for Home Instead Senior Care Watford for 2 and a half years.
My role as a Team Leader enables me to support our lovely CAREGivers and visit clients to assist with any issues.
I realise now that in our latter years in life, simple tasks become increasingly difficult, such as changing our socks. Through my experience with our clients here at Home Instead Watford, I have become a more compassionate and understanding person.
Hazel Bulling - Team Leader
Hello, my name is Hazel. I have been a CAREGiver with Home Instead Senior Care Watford for nearly six years now. During my time with the company, I have gained years of experience in the care sector and am now a Team Leader.
My role includes providing support to all CAREGivers including making sure that new CAREGivers are fully trained and happy in their roles. As well as this, I also monitor both clients and CAREGivers to ensure that our high standards of service are maintained.
I still care for all of my clients each week and love the trusting relationships I have built with them throughout my career. I am passionate about caring for our community and love my job.
We are very proud to have a dedicated team of compassionate and reliable CAREGivers, all of who go above and beyond the call of duty to take special care of all our clients. The teams' care and commitment has now been recognised nationally, with our recent win in the Herts Care Providers Association annual awards.
Are you a caring and friendly person? Would you like to help look after the elderly in our local community? If so CLICK HERE TO BECOME A CAREGIVER
CAREGiver Training and Qualifications
At Home Instead Watford we are committed to providing a full Induction Program for all new CAREGiver's. This consists of approximately 25 hours classroom training, covering The Common Induction Standards: The Role of the Social Care Worker, Fire Safety in the Home, Food Hygiene, Person Centered Care Practices, Medication Awareness and Safeguarding of Vulnerable Adults.
During their Induction week, all new CAREGiver's go out 'shadowing' with an experienced member of the team.
All CAREGivers are encouraged to update their knowledge & skills via In House training, distant learning and external courses. Currently CAREGiver's are undertaking our City & Guilds accredited Alzheimer & Other Dementias Training. This training has been invaluable, and all the CAREGiver's are finding these workshops extremely beneficial in providing person centered care with our clients who suffer with a dementia.
CAREGiver Tea Party
We held a Tea Party for our CAREGivers at the end of August, just a way to say thanks for all their hard work and dedication. It was a lovely afternoon, cream tea and sarnies!
I discovered Home Instead eighteen months ago when my ageing parents ran into trouble. They have lived in Northwood for years and for many years, in their retirement, helped at Mount Vernon Hospital doing different types of voluntary work. Then mummy was hit ten years ago, by a deep anxiety depression and was unable to cook, or to go out or to look after herself. My father cared brilliantly for many years but he himself was taken ill two years ago and then I was in trouble. Home Instead have been my life line. I live in Cambridge and travelling to and fro to Northwood has been difficult. The day I spoke to you a huge weight was lifted from my shoulders and you have continued to support me ever since. Your carers have been invaluable, helping to look after my father until he died, at home, last summer and then continuing in their care for my mother. They have worked really hard and have shown enormous compassion in what has been, at times, a very difficult situation. I have nothing but praise for the team, without them I have no idea what I would have done and I would wholeheartedly recommend them.Mrs JM - Cambridge