The Wandsworth, Lambeth & Dulwich Team
My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives. My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life. As a result of my experience I ensure that all our CAREGivers are highly trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day.
Vedah Hoon- Care Manager
I am a qualified nurse and prior to joining Home Instead, I was working in a care home as a team leader and manual handling trainer.
In my role as Care Manager I am responsible for ensuring that our clients receive a friendly, flexible and professional service from our care team.
I love working with people who really do provide quality person-centred care, a term we have heard a lot about but is really put into action here at Home Instead.
Mandy Battersby - Client Services Manager
I have had a varied journey in my career at Home Instead. From caregiver to scheduler and working in two different Home Instead offices I have gained a huge amount of knowledge and experience in a company that I consider offers the best quality care available. I am now Client Services Manager. I will be assisting the Care Manager in many aspects of her work, visiting clients and their families and supporting caregivers all to deliver the high standards for which we are renowned. You may meet me conducting quality assurance checks, introducing caregivers to new clients or reviewing care plans and I look forward to getting to know everyone in my new position.
Claudette Oldfield- Scheduler
After graduating from the University of Bedfordshire, I worked in various retail positions including at a supervisory level. While also caring for a family member for many years, I realised that caregiving was something I truly enjoyed so I joined Home Instead Wandsworth in 2017. From the start I embraced the Home Instead mission to provide quality care for the elderly and had several regular clients while I continued in my retail role. When the opportunity arose in early 2018 to work in the office as the scheduler, I was delighted to be offered the position. My role includes matching clients to caregivers, ensuring the continuity of care which sets Home Instead apart from its competitors, liaising with caregivers and clients to make sure all calls are allocated, and talking on a daily basis to caregivers, clients and their families to make sure that the service delivered is of the highest quality. On top of this I still like to visit some of my regular clients.
In my spare time I am a sports enthusiast, and have coached under 16 football.
William French - Office Administrator
After ten years of working in IT Procurement, I decided on a change of career and am delighted to now be working as part of the Home Instead Senior Care Team, learning from the care experiences of Tony and Anne Marie, and using this experience to help our customers
My role is to keep all aspects of administration in order and to ensure that our policies and procedures are fully compliant with the Care Quality Commission guidelines and best practices.
I also monitor the carer’s shifts ensuring they are on time and ringing clients and their families to let them know of any changes. I work hard to make sure that our customer’s enquiries are dealt with quickly and efficiently, keeping them fully updated on any matters related to them or their loved ones at all times.
Nicole Pointing, Recruiter
After graduation from university, I was looking for a fulfilling career and have now found my role here at Home Instead as Assistant Administrator/ Scheduler. I initially joined the team part-time, helping out with the admin and filing. However, after 2 years I wished to become a full-time member of our team and with this the variety of tasks I turned my hand to consequently grew!
My main role is to recruit potential CAREGivers and guide them through our recruitment process. I make contact with all applicant enquiries and meet with them, inviting those suitable onto our training course. I also ensure our CAREGivers have had the necessary background and reference checks, which all contributes towards our goal of employing the best quality staff. Aside from recruitment, I also assist with administration and scheduling when necessary and you will often find me on the end of the phone ready to help anyone as best I can!
I would just like to pass on some positive feedback regarding Patricia. I couple of weeks ago, I realised that my Dad had handed over his bank details to someone who had cold called him on the phone. I left a note in a book which I hope that all carers will read. Patricia clearly made a point of looking (this was only her 2nd visit) and whilst she was at the house, my dad received another call from the initial company, who managed to talk him out of the cancellation which I had set up. Patricia called me to let me know that he was on the phone giving out his bank details.
Due to her observation and diligence, I was able to follow up with the company and Citizens Advice and hopefully he will be refunded.
Kind regards,Patricia prevents her client from being scammed