The Wandsworth, Lambeth & Dulwich Team
My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives. My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life. As a result of my experience I ensure that all our CAREGivers are highly trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day.
Rasa Melville - Care Manager
My name is Rasa. I joined the Home Instead office team after working as a CAREGiver for nearly two years, which I found hugely challenging and extremely rewarding
I worked as a Supervisor for 14 months during which time I acquired the man management and operational skills required to ensure that our CAREGivers continue to deliver the best quality care possible. In my role as Care Manager I am responsible for ensuring that our clients receive a friendly, flexible and professional service from our care team. I meet with clients and their families on a daily basis to make sure we are delivering the services they want in the manner they expect!
It is great feeling to be able to improve someone’s quality of life by giving them friendly support, honest advice and quality care.
I am still a CAREGiver to one of our clients as the experience proved so rewarding I just could not bear to give her up.
Mandy Battersby - Care Co-Ordinator
My job as Care Co-Ordinator is to ensure that our clients receive the best care possible, and that quality care-givers are recruited, reference-checked and trained to the highest standards. I make sure all our clients are well-matched with their care-givers so they have regular care from the same person, allowing for positive relationships to grow. The close and constant liaison with both clients, their families and care-givers is a hugely important part of my role and this personal contact is one of the most rewarding aspects of my job.
William French - Office Administrator
After ten years of working in IT Procurement, I decided on a change of career and am delighted to now be working as part of the Home Instead Senior Care Team, learning from the care experiences of Tony and Anne Marie, and using this experience to help our customers
My role is to keep all aspects of administration in order and to ensure that our policies and procedures are fully compliant with the Care Quality Commission guidelines and best practices.
I also monitor the carer’s shifts ensuring they are on time and ringing clients and their families to let them know of any changes. I work hard to make sure that our customer’s enquiries are dealt with quickly and efficiently, keeping them fully updated on any matters related to them or their loved ones at all times.
Vedah Hoon- Trainer
I am a qualified nurse and prior to joining Home Instead, I was working in a care home as a team leader and manual handling trainer.
My role at Home Instead involves training all of new and existing CAREGivers, ensuring that they are given the correct training and support to enable them to provide the highest standards of care. I am very passionate and love my job because it allows me to see what an impact we can have on people’s lives. I also look after a team of CAREGivers, making sure they have enough support to deliver outstanding service as well as regularly meeting with our Clients to ensure we are giving them the best service possible.
After graduation from university, I was looking for a fulfilling career and have now found my role here at Home Instead as Assistant Administrator/ Scheduler. I initially joined the team part-time, helping out with the admin and filing. However, after 2 years I wished to become a full-time member of our team and with this the variety of tasks I turned my hand to consequently grew!
My main role is to recruit potential CAREGivers and guide them through our recruitment process. I make contact with all applicant enquiries and meet with them, inviting those suitable onto our training course. I also ensure our CAREGivers have had the necessary background and reference checks, which all contributes towards our goal of employing the best quality staff. Aside from recruitment, I also assist with administration and scheduling when necessary and you will often find me on the end of the phone ready to help anyone as best I can!
From the beginning, we were impressed by Home Instead staff, who were kind, friendly and willing to work with us to ensure my father in laws care was personalised. Communicating with the office was easy and requests for changes or extra help responded to efficiently. Having a small dedicated team caring for my father in law, was just what he needed and accepting carers allowed him to live at home alone for over a year. We found Home Instead via a new recommendation and we have no problems in recommending them to others seeking personalised care for a loved one.Katherine of Dulwich