Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Wandsworth, Lambeth & Dulwich Team

Tony O'Flaherty

Tony O'Flaherty

My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives.  My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life.  As a result of my experience I ensure that all our CAREGivers are highly  trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day.

Rasa Melville - Care Manager

Rasa Melville - Care Manager

My name is Rasa. I joined the Home Instead office team after working as a CAREGiver for nearly two years, which I found hugely challenging and extremely rewarding

I worked as a Supervisor for 14 months during which time I acquired the man management and operational skills required to ensure that our CAREGivers continue to deliver the best quality care possible. In my role as Care Manager I am responsible for ensuring that our clients receive a friendly, flexible and professional service from our care team. I meet with clients and their families on a daily basis to make sure we are delivering the services they want in the manner they expect!

It is great feeling to be able to improve someone’s quality of life by giving them friendly support, honest advice and quality care. 

I am still a CAREGiver to one of our clients as the experience  proved so rewarding I just could not bear to give her up.

Mandy Battersby -  Care Co-Ordinator

Mandy Battersby - Care Co-Ordinator

My job as Care Co-Ordinator is to ensure that our clients receive the best care possible, and that quality care-givers are recruited, reference-checked and trained to the highest standards. I make sure all our clients are well-matched with their care-givers so they have regular care from the same person, allowing for positive relationships to grow. The close and constant liaison with both clients, their families and care-givers is a hugely important part of my role and this personal contact is one of the most rewarding aspects of my job.



William French - Office Administrator  

William French - Office Administrator  

After ten years of working in IT Procurement, I decided on a change of career and am delighted to now be working as part of the Home Instead Senior Care Team, learning from the care experiences of Tony and Anne Marie, and using this experience to help our customers 


My role  is to keep all aspects of administration in order and to ensure that our policies and procedures are fully compliant with the Care Quality Commission guidelines and best practices. 

I also monitor the carer’s shifts ensuring they are on time and ringing clients and their families to let them know of any changes.  I work hard to make sure that our customer’s enquiries are dealt with quickly and  efficiently, keeping them  fully updated  on any matters related to them or their loved ones at all times.

Vedah Hoon- Trainer

Vedah Hoon- Trainer

I am a qualified nurse and prior to joining Home Instead, I was working in a care home as a team leader and manual handling trainer.

My role at Home Instead involves training all of new and existing CAREGivers, ensuring that they are given the correct training and support to enable them to provide the highest standards of care. I am very passionate and love my job because it allows me to see what an impact we can have on people’s lives. I also look after a team of CAREGivers, making sure they have enough support to deliver outstanding service as well as regularly meeting with our Clients to ensure we are giving them the best service possible.

Nicole Pointing

Nicole Pointing

After graduation from university, I was looking for a fulfilling career and have now found my role here at Home Instead as Assistant Administrator/ Scheduler. I initially joined the team part-time, helping out with the admin and filing. However, after 2 years I wished to become a full-time member of our team and with this the variety of tasks I turned my hand to consequently grew!

 My main role is to recruit potential CAREGivers and guide them through our recruitment process. I make contact with all applicant enquiries and meet with them, inviting those suitable onto our training course. I also ensure our CAREGivers have had the necessary background and reference checks, which all contributes towards our goal of employing the best quality staff. Aside from recruitment, I also assist with administration and scheduling when necessary and you will often find me on the end of the phone ready to help anyone as best I can!

  • UKHCA Registered

Hi Mandy

Have been meaning to phone you but never seem to get round to it so thought I'd email quickly from work.

I'm taking another short break so would like the extra shifts as before. Can I just say I would have never taken these breaks with any of the other agencies we've had. 

Your girls are top class and I feel very reassured knowing they are looking after dad.



Carole from Dulwich