Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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Being a CAREGiver

I had considered working as a home carer for a number of years but was put off by stories of some carers having only a limited time for each visit. When I heard about Home Instead's policy of not less than 1 hour per call I was very interested and when I met my local franchise office staff I knew this was the care agency I wanted to work for. For me it is all about being able to offer quality time with my clients so that at the end of each call I like to feel that I have made a big difference to the clients day. This allows both yourself and your client to feel well rewarded and for each to look forward to the next visit. 

Julia

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  • UKHCA Registered

Dear Mandy

I would just like to pass on some positive feedback regarding Patricia.  I couple of weeks ago, I realised that my Dad had handed over his bank details to someone who had cold called him on the phone.  I left a note in a book which I hope that all carers will read.  Patricia clearly made a point of looking (this was only her 2nd visit) and whilst she was at the house, my dad received another call from the initial company, who managed to talk him out of the cancellation which I had set up.  Patricia called me to let me know that he was on the phone giving out his bank details. 

Due to her observation and diligence, I was able to follow up with the company and Citizens Advice and hopefully he will be refunded.  

Kind regards,

Patricia prevents her client from being scammed