The Truro Team
Franchise Owner - Tim Roe
Tim’s role is to manage the business and develop links with the local community and better understand the services that are available to our clients.
This involves spending a lot of time talking to health care professionals, social services, charities, voluntary organisations and any other organisations that provide goods and services relevant to our clients.
By doing this, we are able to provide our clients and their families not only with practical advice and support but can also signpost them to other resources available to them in the local area – be it the local contact at Age Concern or The Alzheimer’s Society, or even a mobile hairdresser!
Tim has two children and enjoys walking, body boarding and sports cars.
Client Services Manager - Emily Bennett
Emily is our Client Services Manager and is responsible for ensuring our clients are happy with the service they receive from Home Instead.
Having studied Health and Social Care at college, started working for us as one of our CAREgivers and was quickly promoted to Care Coordinator. In 2012 she was a finalist for South West Great British Care Awards in recognition for her outstanding work as a Care Coordinator.
Emily is a Truro girl and in a past life was a human cannonball working for a stunt show which travelled the world. In her spare time, Emily is part of the Perranporth Women’s Surf Boat Team, and won the 2012 European Surf Boat Championships.
Emily is married with one daughter, who keeps her very busy outside work!
Deputy Manager - Hannah Webb
Hannah is our Deputy Manager. Her main role is to support our fantastic team of Caregivers and is involved in all aspects of Caregiver recruitment, training and development.
Hannah has worked in social care for over 20 years and is a fully qualified Registered Manager. Prior to joining Home Instead ran her own home care agency in St Austell.
Hannah lives just outside St Austell with her son.
Care Coordinator - Mary Keel
Mary is orginally from South Africa but now lives in Falmouth with her husband. Mary has had a varied career, working in South Africa and in the UK. She has worked as a live in carer, run her own business and has even worked in an Estate Agent.
More recently Mary joined Home Instead as a CAREGiver, so has a very good understanding of our ethos.
Mary's main focus is to ensure that we provide the right CAREGiver at the right time to each of our clients. Mary spends a great deal of time matching our CAREGivers and clients to ensure that they can provide the best quality of care.
When Mary isn't working for us, she enjoys spending time with her family, including occasional trips to sunny South Africa..
Our fantastic Caregivers are the heartbeat of our business.
They are all very thoroughly trained, DBS checked and insured, but more importantly they are all caring and compassionate.
They all believe that providing good quality care takes time and involves getting to know their clients so they can deliver care that is tailored to their clients’ individual needs.
We are always looking for good CAREGivers, so if you like the sound of what we do or know someone who does, then please get in touch with us.
Just a small token to say thank you for all the care, support and kindness you showed to my dear Mum, and to my husband and myself. I honestly don’t know what I would have done without you. You made such a difference to what could have been a very difficult and distressing time. Many, many thanks.Mrs R, Falmouth