“ Home Instead Senior Care has been providing home care for my now 91-year-old Mum since the summer of 2016. I cannot express my thanks enough for the excellent care/service provided. Recently one of Mum's carers was concerned about her health and got in touch with the office who in turn called the paramedics. They also kept my brother well informed at all times. All was well, but Home Instead arranged for the carer to stay with my Mum for the rest of the morning to make sure she was OK. I live in Canada and knowing Home Instead and the wonderful carers, supervisors and the office staff are there for my Mum means I can sleep at night. Thank you all! ’’
Mrs J King
— 5 star The ladies that come and visit my mum are just amazing, caring, thoughtful, nothing is too much trouble, they always put mum at the front of anything they do. They are always pleased to see her and visa versa, a recent spell in respite didn’t damper the efforts they just bundled her up and took her to the park. Thank you for everything, keep up the good work. Special mention for Kay who is an absolute gem. I know my sister would agree
Son of Client - Mrs M
'When my Mum's care needs increased to the point that we couldn't manage everything ourselves, we decided to look at options for additional support. After a lot of consideration, we decided to approach Home Instead Taunton to discuss what our options were. From the initial meeting, it was clear that the company designed the care package with my Mum's needs and wishes as the primary concern, and we were reassured that my Mum would be well looked after. Based on what we have witnessed over the last 6 months we could not have made a better choice.
The management and staff of Home Instead have surpassed our expectations with their care, thoughtfulness, professionalism and empathy. Without exception, the caregivers treated my Mum with genuine warmth and kindness and helped to make the last months of her life happy and contented.
I would not hesitate to recommend them and my family and I will always be grateful for the superb support they gave to my Mum and us during a difficult period'.
Daughter of Client Mrs H - April 2018
Home Instead have been supporting my mum after her discharge from hospital with a fractured sacrum . Staff always arrive on time we know who and when will arrive and nothing is too much trouble . A big thankyou to Karen and Lorna who have been supporting mum to become more independent again . Mum is looking forward now for some companionship visits starting next week so that she can go out again which she has missed doing over the last few months . I cannot speak more highly of your company. Thank you.
Home Instead is one of the rare agencies I have used during the last 6years where not only do the office staff and the front line carers work as a team but also work as a team with my own employees. All their employees work to an extremely high standard but they actually truly care and not only look after my physical well being but also my emotional one. They have never let me down and never fail to communicate with me regarding any problems. They bend over backwards to be there for me and have never let me down. Any carer they ever send to me cares not only physically but also with their hearts. The level of care they provide is truly exceptional.
I was very pleased to accept the invitation to join the Home Instead team at the beginning of 2016.
I can honestly say that they are the first team of people I've worked with that care about me and make me feel valued.
I'm 56 and have had quite a few employers over the years and at last I am really happy with my work.
I will always be eternally grateful to the team for giving me the chance and confidence to do well.
Take care. Lucy L.
Mrs B's family member
"My wife and I have been very impressed with Home Instead since requesting them to provide care for my step-mother and father. Their communication with us and our parents has always been very good. They put real effort into matching appropriate carer staff to the clients. The carers themselves have always been pleasant and never seem rushed. There is such flexibility in the service and it certainly gives peace of mind to a family like us who are not nearby. We continue to be glad we chose Home Instead and would happily recommend them to others".
Mr S - Client
'I am “over the moon” with the help that I get from yourselves. I really can hardly believe that two different help organisations could be so different, one from the other. That’s not flannel, but the God’s honest truth. I’ve been “impressed” by you from the moment you took your first step into my home. You’ve set a standard – so far – that you’ll have a lot to live up to, but I fancy that you will do “just that”! What a blessing it is that I know just where I am with you, and that I can depend upon you. As I say, you’ve set a standard that you’ll do well to live up to. It’s “early days” yet, but I feel reasonably sure that you’ll not let me down. That leaves me with a sense of “security”, rather than the ‘insecurity’ I felt – all along – with your predecessors'
Mrs W - Client's wife
'Just want to let you know how happy we both are with the care you provide. S & L are really lovely and R feels very comfortable with them. They are a pleasure to have in our home'
Mr B - Client
We are more than pleased with the service we get from L, she is a star, nothing is too much trouble
Mrs M, Client’s daughter
I’m very pleased with Home Instead. They are always punctual and they are the first company to keep sending the same person. I would definitely recommend them.
Mrs S, Client
We have used other companies and they told us what they needed, we had no say in the matter. It’s a lot different now we have changed to Home Instead, they treat us like individuals and ask what we want
We all know how much she disliked hospital and are so pleased that your organisation with such committed carers, made it possible for her to stay at home for so long
RyanK Client’s nephew
There is a real feeling of assurance that the person you love and care for is being taken care of in your absence. That’s what Home Instead does. My aunt hates to see her CAREGivers go. There are times she probably would like to see them more than me
“There is a real feeling of assurance that the person you love and care for is being taken care of in your absence. That’s what Home Instead does. My aunt hates to see her CAREGivers go. There are times she probably would like to see them more than me.”- Ryan K, Client’s nephew“We all know how much she disliked hospital and are so pleased that your organisation with such committed carers, made it possible for her to stay at home for so long.”- Mr.D, Client“We have used other companies and they told us what they needed, we had no say in the matter. It’s a lot different now we have changed to Home Instead, they treat us like individuals and ask what we want.”- Mrs S, Client.“I’m very pleased with Home Instead. They are always punctual and they are the first company to keep sending the same person. I would definitely recommend them.”- Mrs M, Client’s daughter