Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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    Job Description

    At Home Instead Senior Care we are renowned for the quality of care we provide to clients and our support for CAREGivers. It’s award winning, it’s consistently excellent. We’ve built this reputation because at Home Instead we love to care and that’s because we only recruit people that love to care too. We work hard to exceed our clients’ and CAREGivers' expectations and make them feel highly valued, this is very important to us, we like to say, ‘To us, it’s Personal’.

    We are now looking for a Care Co-ordinator or Deputy Care Manager who can help ensure our ethos is being consistently delivered. We are looking for someone who has good organisational skills and wants to work for a care company that puts the highest quality care first. What sets you apart is your natural compassion for people and wanting to make a difference to the quality of older people’s lives. Your manner is warm and approachable and you are keen to be a part of a care business that is working hard to change the face of ageing and eager to take on the responsibility that comes with it to drive us on to greater success. You will be working as part of a professional and compassionate team and so your own professionalism as well as your compassion are critical attributes we will be looking for. This exciting role offers future career progression within our successful and growing team structure.

    Purpose of this role: This role is critical to ensure we provide continuity and consistency to our clients and CAREGivers, maintaining our promise by providing the highest levels of companionship based care.


    The successful applicant will be expected to perform a variety of duties. You will work as part of a team who are responsible for supporting Clients and CAREGivers in order to provide the highest quality service to clients.

    • Develop and maintain positive relationships with clients through quality assurance visits, phone calls, cards and special events.
    • Update Care Plans when necessary.
    • Deliver some elements of training to Caregivers.
    • Deal with the day to day queries relating to Client and CAREGivers wellbeing.
    • Liaise with / support the Care Manager with new client enquiries and assessing client needs.
    • Being part of our on call team.
    • Supervise a team of CAREGivers.

    Key attributes & requirements ;

    Motivation: At Home Instead our drive to improve the quality of living for each of our clients sits at the heart of everything we do. The successful candidate will be equally driven by a passion to help improve people’s lives. This role requires an ability to prioritise and sometimes work at a quick but thorough pace to ensure clients and CAREGivers are well supported.

    Knowledge: You will need to have a good understanding and experience in the Health & Social Care field and the needs of the elderly.

    Communication Skills: Working with our clients requires diplomacy, good listening skills as well as being a clear and concise communicator. CAREGivers require support, direction and understanding.

    Personable: Working with elderly clients requires great time keeping, excellent listening skills, patience, calmness, politeness, empathy and compassion and being highly professional. Organised: This role requires someone who has excellent organisational skills, is unflappable, able to prioritise, focus and has a sense of urgency, whilst remaining calm under pressure. Technology: It is expected that the individual is confident in using mobile technology, Excel, Outlook and willing to be trained on our in house database People Planner.

    Working hours: Monday to Friday 9 till 5.30pm and occasional weekends on a rota basis. From time to time it may be necessary to work outside of these hours.

    Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence /access to a vehicle and live within half an hour travelling time to Taunton.

    Holiday: 20 days and bank holidays

    Job Type: Full-time

    Salary: £19,000.00 to £25,000.00 /year

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  • Care Manager

    We currently have an exciting new opportunity to join the Taunton Home Instead team as a Care Manager, where you will be expected to apply for Registration with CQC.

    Home Instead Taunton is an award winning service and we are looking for someone who shares our vision for person-centred care to lead our growing team and drive forward our business.

    As a Care Manager you will manage the day to day running of the office, ensuring compliance with the Essential Standards of Quality and Safety and adhering to The Health and Social Care Act 2008 (Regulated Activities) Regulations 2009 in all aspects.

    You will be responsible for acting in the best interests of our clients and CAREGivers and ensuring that they implement systems to monitor quality and performance.

    You will oversee scheduling, ensuring continuity for clients. As well as maintaining compliance with all policies and procedures and overseeing the 24 hour On Call rota.

    As the Care Manager you will be accountable for the growing of the business in a compliant manner. Including client consultations, care planning and risk assessments. Also taking part in recruitment of office staff and accountable for retention of the team at large. When necessary taking legal advice for involvement in HR activities such as disciplinary investigations.

    The Right Person –

    • Will have or be working towards a Level 5 QCF in Health & Social Care.
    • Have a thorough knowledge of the Health and Social Care Act 2008.
    • As we expect you to apply for registration it is essential that you have experience in a Care Manager role.
    • Share the Home Instead vision for outstanding person-centred care
    • Must have outstanding people management and leadership skills.
    • Have a sound understanding of Safeguarding with vulnerable adults.
    • Good IT skills.
    • Be an excellent communicator.

    Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence / access to a vehicle and live within half an hours travelling time of Taunton.

    Job Type: Full-time

    Salary: £25,000.00 to £32,000.00 /year

    Apply Now

  • Companionship and Home Help in Taunton

    We have many elderly clients in the Taunton & Wellington area with varying needs, who need assistance each day. If you have a few hours to spare on most days, why not join a small team of dedicated kind people, to bring sunshine into their days. Full training and great job satisfaction provided! Ring in office hours, speak with Vanessa on 01823 211121

    Apply Now

  • Experienced Carer

    We have opportunities for experienced carers to join our team. The role would include caring for our elderly clients with specialist needs. Client specific training will be given. There may also be opportunities to be responsible for supervising other caregivers. If you would like to join our growing team in providing quality, bespoke care to our clients, Please call Vanessa on 01823 211121 or complete an inquiry form and we will contact you.

    Apply Now

  • Ladies or Gents who make breakfasts

    We are on a mission to find Ladies or Gents Who Do Breakfasts! A little part time work in your local village perhaps? Can you cook, have looked after someone before, are you a morning sort of person and can put a smile on a special someone's face. We offer a competitive rate of pay, mileage, flexible hours so you can fit this around your other commitments, on going training and best of all - a chance to feel brilliant about helping someone! So, if you can boil an egg, maybe do a traditional weekend cooked breakfast as a treat, and are looking for regular part time hours as a little local job first thing in a morning, please do call Vanessa on our office number 01823 211121. Not before 09.00 though - we will probably be helping our clients with breakfast!

    Apply Now

  • Evening and weekend work

    Do you have a partner working and want work in the evenings and weekends to fit around them? We are looking for kind and compassionate people to join our team of carers who provide support to elderly clients in the Taunton area. Please call Vanessa for more details on 01823 211121 or complete an inquiry form and we will contact you.

    Apply Now

  • Wellington Carers Wanted

    Home Instead is looking for dedicated carers in the Wellington area to visit elderly clients and provide personal care and support. The applicant will generally visit the same group of clients and will have the opportunity to build relationships with our one hour minimum calls, Please call Vanessa on 01823 211121 or complete an inquiry form and we will contact you.

    Apply Now

  • CAREGivers Wanted

    We currently have vacancies for CAREGivers in our region. Click here to apply for a position with your local office.
    Apply Now

'Just want to let you know how happy we both are with the care you provide. S & L are really lovely and R feels very comfortable with them. They are a pleasure to have in our home'

Mrs W - Client's wife