Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"The care given by the carers from Home Instead has been such a relief for us as a family. Mum's low-level dementia meant that she needed carers who were warm and friendly but 'savvy' enough to realise when Mum was..." Mrs HN
"Home instead were appointed to me through my insurance company. Following a spinal fusion back operation. The Lady they sent me, Liz, was a lovely, caring woman who did everything I asked her to do during the first..." Mrs B
"I would like to thank you for looking after my Father, and supplying helpful and caring home helpers to look after him. " Mr TH

"The service and in particular care given to my sister who suffers from early onset dementia was first class. From the initial meeting with Sally we knew we had found the right people to help us with our immediate needs to help with my sister’s wellbeing. Nothing was too much trouble and we were always kept informed if there were any changes to the schedule or if the caregivers were swapped for any reason for any of the visits. I would recommend Home Instead to anyone who is looking for help and support for someone who needs it whilst in their own home environment."

CC

"As a family we came to rely more and more on the carers. They treated Mum as if she was their own Mother; always going the extra mile when necessary. We felt that we were being kept well informed of anything that we needed to know. We were particularly impressed with the overall reliability of the service, any staff absences were well covered, by carers that had already been involved with Mum. Thank you to everyone involved in Mum’s care."

Mrs G

"Without exception, all the carers I had, provided excellent care and kindness with a lot of patience during some difficult times, which helped me cope with my wife’s condition of Alzheimer’s."

Mr H

"Home Instead have been an enormous help to Mum during the interim development of her Alzheimer's condition. It has been a difficult time for my brothers and myself and you have been a great help in reassuring us and guiding us through a difficult time. Thank you."

Sally C.

"Your advice and practical help was supportive from the word go. We were anxious about keeping our Mother at home but this was what she wanted. Your services enabled us to do this with reassurance and confidence, with the added bonus that our Mum made some new and valuable friends along the way - something we just could not have anticipated. Your relaxed and friendly approach enabled a very independent woman to accept the help she needed. Looking back, its hard to explain how glad we are that we chose you to help when we did and we shall remain forever grateful to those who helped her and befriend her."

Lesley

"My Grandad has Alzheimer’s so it was hard to ask him how it was. What I would say though is that Home Instead are incredibly reliable and extremely helpful. With little notice we often provided, you were still able to meet all of our needs. We will definitely be using your company again in the future."

Mr K

"I always felt confident in the care given to my Mother, I was involved in every aspect of her requirements Home Instead delivered a perfect service with sensitivity and compassion."

Mrs EJS

"I found Carol my CAREGiver to be excellent in all aspects. I came to depend on her and at times she was a life saver. I can't speak too highly of her. I shall miss her company."

Mrs D.H

"Ameila is excellent in all ways. I would recommend your organisation to anyone."

Mrs G.

"Home Instead have been fantastic helping my Mother. She looks forward to their daily visits and without their care she wouldn't have been able to stay at home. They always keep me informed and are there to help in an emergency. I hope when I get to 84 there will be a Home Instead carer for me! Thank you again."

Ms J H

"I would like to say thank you to my carers who are wonderful. The service I receive is 100% and I really appreciate all you do."

Mary

"The care given by Paula, who became my Fathers regular carer, went far beyond and above what would have been adequate.  I only wish I could have persuaded my Father to accept a regular carer sooner. I also appreciated the flexibility of having his carer visit him in hospital and the Nursing home, to provide continuity and familiarity while he adjusted to residential care. I have been more than satisfied with all you have done!"

Mrs LD

"The girls were always friendly and cheerful which made such a difference for my wife. They were very careful and professional in the way they carried out a difficult job at times."

Mr JL

"I found that the carers were caring, helpful and willing to perform all the tasks I asked them of them."

Mrs PG

"Mum is so happy with her Carers and thoroughly enjoys their company and help. I am glad I acted on the recommendation given to me at Good Hope and would like to see Mum have many more years of your excellent care."

Elizabeth

"The service was excellent, communication with me was very good. The Carers were very caring and understanding and not judgemental. Knowing I could rely on the Carer to take my Mum to the Docters, Dentists, hospital etc was tremendous"

Lewis

"After experienceing a poor standard of care for 5 years it was wonderful to find Caregivers who were briefed on my Mothers condition, arrived on time and stayed the whole hour. It was a pleasure to see the Caregivers with my Mother every day and her face lit up when they walked in to see her."

Jane

"Without doubt speeded up my recovery when my hip and leg muscles were weak."

DHW

"All the ladies who have been to help my sister have been so helpful and pleasant. My sister could not have received more care and kindness and I would have no hesitation in recommending your company to anyone in need  "

Mrs H

"There is no doubt in my mind that Home Instead carers contributed to Dads improved health after his discharge form hospital. Dad said that he considerd his Caregiver as a 'third son'"

Mr G.P

"Your Caregiver is being a great success with my Father and very helpful in every way so thank you for your choice of carer!"

Mrs D.

"Myself and my Sisters would like to thank you for all the help we received from Home instead. We are sure that without your help, our Father would not have been able to stay in his own home for as long as he did."

Martin

"Thank you for providing an excellent service to my late Wife and to me. I would unreservedly recommend your company to anyone who finds themself in a similar position."

Stephen

"I would have no hesitation in recommending 'Home Instead'. Our key criteria of having the same team of carers who were reliable, punctual and efficient was delivered 100%.In additon the carers were genuinely kind, considerate and very thoughtful."

Mr S
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