Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"Thank you for the care in 2016. Dad loves the company and it makes our lives so much easier knowing your girls are there each day." Mrs P - Sutton
"I would like to thank you and your carers for the support that you provided for my Dad whilst he was at home. My Dad grew very attached to all his carers and talks about them fondly and certainly misses the one to one..." Mrs P, Wallington
"Mum clearly really trusted 'D' and it was great for us to know she was in such good hands during a very difficult time." Mrs H

"Thank you for all the support and care you gave my father and our family. Home Instead's reliable service and superb, understanding caregivers enabled Dad to enjoy living at home for as long as possible. The records kept and phone calls were very helpful and useful. I was able to see changes is Dad's abilities and adjust care accordingly. As Dad's condition deteriorated in September and October, I phoned the office many times. Communication was excellent and staff were always understanding and helpful. Dad is now in residential care and I was delighted when Sutton Home Instead agreed to continue with supporting Dad once a week. He is very lucky!"

Mrs B

"I cannot praise or thank Home Instead and L and S enough for their calm professionalism at all times - I would have absolutely no hesitation in giving a reference to anyone who wishes to contact me - please do not hesitate to ask. They have helped us and my mother tremendously- acting with care , sympathy and understanding and we cannot thank them enough.    "

Mr H

"Dear Laura and team, just a line to say a big thank you for the excellent care and service you provided for my Mum for the past year or so. Without you she wouldn't have managed for so long! Kay is an absolute gem!"

Mrs T

"We'd like to thank you and your team very much for all your kindness and consideration over the last few years. Its always been a pleasure dealing with you all. And of course a special mention for lovely Kryssie who's been a real gem! (September 2015)"

Mr & Mrs E

"I've been working with them since April 2015, I have to say I love all of my clients I work with, such a rewarding job and nothing is to small, all my ladies are super and I look forward to seeing them all. Zoe - CAREGiver."

"I am very happy with the excellent care and attention received daily"

VB Wallington

"The most important thing is you send the same carers which is vital to some people. Your carers always go above and beyond and I'm sure they really do care. It's lovely that A has been with us from the beginning and much appreciated"

PH Wallington

"Thank you so much for all your care and support for the past year. We wouldn't be able to manage without your kindness and help."

Mr. and Mrs. M. Carshalton

"Special thank you for all the care you have delivered for my Mother in law. This has given her quality of life in her own home, which she so dearly wants. I only hope in the future more families will benfit from this high quality of care."

Mrs. M.E. Purley

"Thank you for all being so helpful and at the end of a phone"

Mr. and Mrs. A. Carshalton

"My grateful thanks to the wonderful Home Instead team who have helped me to stay here and taught me how to look after things. My family would like to send their gratitude as well."

Mrs. R.I. Sutton

"Thank you from us all to you all for your kindness, patience, time and work with Mum over the past few months and for enabling her to stay at home with the extra help you provided so well. Special thanks to L for her calmness and professionalism on Friday 15th March!"

C & K Carshalton

" Thank you very much for all your care and support, you have all been fantastic."

 J.W. Carshalton

" I am very happy to act as a referee for you at any time, please do not hesitate to contact me."

 J. London SE 23

" My sister and I would like to thank you for the excellent care your provided for our parents. The reliable and personalised service they received enabled them to remain at home for as long as possible and gave us peace of mind, for which we are very grateful."

J and A Wallington

"Thank you, your Easter gift was so appreciated, what a lovely thought."

 P.P - Sutton

"I would like to take this opportunity to say how impressed I am with the swift and efficient service that you and your organisation have provided to give help and companionship to my Mum F T. You were able, in under a week, to visit and assess Mum's needs and introduce and place A, her Caregiver. Mum has gone from being doubtful and sceptical about receiving care from outside of her family, to being very happy and satisfied with your service and she really looks forward to A's visits. Thank you very much for your care and attention to detail with regard to Mum's needs and I really appreciated your contact to keep me informed and updated in the early stages of "the match." We have been very satisfied with all the help you have given so far, many thanks. We have been very satisfied with all the help."

Mrs C.O. Carshalton

"Thank you for sending such a lovely carer to Mum. She liked her very much and I found her most efficient and helpful."

Mrs G. T. Sutton

"Dear A, Thanks for the update. I have noticed an improvement in Mum in the last few days. I think now that she is getting the added care and attention in the afternoons it is making a difference, along with the excellent service provided by yourself."

Mrs P. C. (Australia)

"I feel I should write to you to thank you and your staff for the wonderful help you have given me. All four ladies that have been involved, C especially, have made my recovery from major surgery easier and more pleasant than it otherwise would have been. They adjusted to all my whims and I am most grateful to you all."

Mr M W H Cheam

"Please convey my thanks to all your staff, especially A and L, for their help with B, particularly over the over the last few weeks. I have been very pleased with the service that B has received and would not hesitate to recommend Home Instead to others that require care in their home."

Mr P F B Carshalton

"Thank you so much for the care your team are providing for me. S and N are two of the kindest women I have ever met."

V.S. Sutton

"A huge thank you to you and all your team for your kindness, help and flexibility in looking after my lovely sister W.B. With your help W was able to stay at home which was her dearest wish. All your carers were first class but I would particularly like to mention S who I spent much time with. It's amazing how quickly your care staff became part of the family and W loved their company."

Mrs A.H. Cheam

"H was marvellous! She worked well with Mum- my husband and I were impressed with how she hit the ground running so to speak. H even had Mum at Church before I got there on Sunday and she looked lovely! Thank you so much for getting the right person for Mum. It was so comforting to know that Mum was in good hands while D was away."

Mrs S.L.
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