Meet the team

Office Staff Team

Our CAREGivers

We have a fantastic team of committed, reliable and compassionate CAREGivers who provide invaluable support to our clients. Many of our team draw on their own personal experiences to assist our clients with a wide range of daily activities that help maintain their independence and quality of life.

Our CAREGivers love what they do, here's what they say...

"Amazing clients and a friendly team"  "I would recommend working for Home Instead, the team are very welcoming"  "Having time with each client", "Well organised and lots of support from my Supervisor"

We are always looking for people with these qualities to join our ever expanding team. Please call the office on 01727 895941.

Office Staff Team

Franchise Owners - Fiona and Nick Harrall

Nick and Fiona run the St. Albans office between them and are passionate about delivering the highest quality of care to clients in the area. We are both committed to developing long term relationships with the local health and social care professionals, building awareness and trust within or local communities  to enable us to do this.

We are keen to help local charities, support groups and their carers to make a real difference to the family support network. Going that extra mile and providing a personalised holistic approach to care is what makes this such a rewarding role. We share our drive and enthusiasm with our Care Manager, Office staff and extraordinary team of CAREGivers to create a real team spirit.

We both love cooking and like nothing better than preparing a feast for friends and family over a glass of wine of course at the weekend. We have also started a new exercise regime to help keep us fit and we both love to ski and look forward to the winter months so we can escape to the mountains for some R and R.

Office Staff Team

Care Manager - Kate Court

Kate started in the care industry as care worker over 20 years ago.

Since then she has worked in various care settings, including day centres and specialised care and has spent the last 8 years in domiciliary care. 

Previously a Training Manager she moved into Operations in 2013 and joined us as the Care Manager in July 2014. As the Care Manager she is responsible for the overall day to day running of the service.

Kate is a keen foodie, and her husband has banned any more cook books as they are taking over the house!

Office Staff Team

Care Coordinator Red Team - Tasha Grove

Tasha has been with us since early 2015 and has worked in the Care industry since she achieved her Level 3 extended diploma in Health and social care 3 years ago.

Tasha has always been passionate about Care and wanting to do something rewarding.

“At the end of the day I love the feeling of going home and feeling I had done something really worthwhile. I love meeting new people and knowing that what I’m doing is helping and making their life that bit easier”.

Following many years of Care work Tasha joined us a “Care Coordinator” ensuring our clients have care at the right times and managing our CAREGiver rotas. She still visits clients and says she “loves getting out and seeing clients and being close to our CAREGivers”.

If you’re thinking of a Care career Tasha says “GO FOR IT, it really is a fun and rewarding role and you get to meet some fabulous people”.

Tasha's famous homemade Scotch Eggs are loved by everyone in the office!

Office Staff Team

Care Coordinator Blue Team- Zoe Mesmain

Zoe joined our scheduling team in December 2017 and prior to working with us she had experience of scheduling within transport industry.
Zoe was interested in joining us as she previously had 8 years’ experience within the care sector as a Care Assistant and within a supported living environment.

In her spare time Zoe enjoys going to festivals, socialising with friends and she “loves a bit of Ed Sheeran”

Office Staff Team

Q.A and Office Manager - Dana Cox

Dana Cox joined Home Instead as a CAREGiver in August 2011 and quickly became an invaluable member of the team. She was promoted in December 2011 to Senior CAREGiver and was also responsible for the weekend On Call duties. In January 2013 Dana decided to join the rest of the staff in the office as our full time Administrator. Dana is the first person you will speak to if you ring the office and if she doesn’t have the answer to your query she will know someone who does!

In her spare time Dana likes to travel, cook and eat!

Office Staff Team

Head of CAREGiver Experience - Michele Johnson 

Michele joined Home Instead in December 2013 as an Administration Assistant, and is now responsible for training and supporting our new CAREGivers through the 12 week Care Certificate process. Michele has previously worked in the Charity and Retail sectors in various roles.  Michele was prompted to apply to Home Instead as she was excited by the ethos of Home Instead and the caring and friendly image the company projects.

Michele has a partner and 3 children who she loves to spend time with.   

Office Staff Team

Care Supervisor - Gail Stainbank 

Gail hails from the land of sun and braaivleis (barbeques in English), which is South Africa.  She has been in the UK for the last 6 years where she started her career with live in caring positions. 

She then moved into the hospitality industry and although she enjoyed this she soon realised that it was the Caring profession which really fed her soul.  She was thrilled to discover Home Instead and recognised that their ethos was exactly what she was looking for.

Gail joined the team here in October 2015 as a CAREGiver and was promoted to Care Superviser and joined the office team at the beginning of November 2015.

In her spare time Gail enjoys being a granny to her son’s 3 children who live in Windsor, riding horses, and taking in the beautiful landscape of England and all its history.


Office Staff Team

Recruitment, Marketing and Social Media-Fal Patel

I joined the team here in February 2016. My background is in HR, Communications & Marketing, working mainly within the Telecoms industry. After a career break I wanted to return to a role that was “less” corporate, more community focused and would allow me flexibility to work around my family.

I was interested in Home Instead St Albans as they fit the bill and the passion Nick, Fiona and the team have for delivering quality care really appealed to me.

I am responsible for recruitment marketing, social media (Facebook) and finding lovely carers to join our growing team.

In my spare time I'm kept busy by my daughter! I also enjoy spending time with family and friends, travelling and all things fashion.

Office Staff Team

Recruitment Administrator - Cassy Holland

Cassy joined Home Instead in September 2014 as a CAREGiver, a role she thoroughly enjoyed. In February 2015 she was promoted to Care Coordinator, supporting CAREGiver and client scheduling. This year Cassy has moved in to the role of recruitment administrator, supporting the internal recruitment process for new CAREGivers.

Cassy is an avid climber and enjoys travelling the world on climbing holidays.

Office Staff Team

Lotte - Therapy Coordinator

Lotte is a wonderfully good natured German Shorthaired Pointer who joined the Home Instead family just before Christmas 2012 and has settled well into office life. Her training is going well and she loves going to meet our clients when she can persuade us to take her to see them! 

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady