Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"The company care for my aunt who has early stage dementia. We recently took her away for a family wedding and then to stay with her niece. Circumstances meant that we changed the timings of events but these were..." Mr W (Client's nephew)
"We have been extremely impressed and satisfied with the service Home Instead offer. It enables my aunt to live independently in her own home, but provides us with the comfort of knowing she is being looked after and..." Ms C (Clients niece)
"To all the wonderful staff at Home Instead! Without you it would have been even harder to keep Dad in the comfort of his own home until the end of his long and wonderful life. An enormous Thank you to Nick, Fiona,..." Mrs G - Clients daughter

"Home Instead has been of great assistance with providing carers for my wife's rapidly changing and unpredictable needs. Home Instead has given me the confidence that they will be available with a reliable solution to a problem, such as providing care at very short notice to allow any multiple of things. Carers have been pleasant and competent giving friendly help to an old person finding it difficult to adapt to new circumstances. "

Mr L (Clients Husband)

"Home Instead senior care has provided very caring and professional support for my husband. All the staff, both administrative and caring that I have encountered have been friendly, confident and efficient, all without being "Starchy"  They are always ready to give time to discuss any problems and this listening ear is very important, especially for long term carers. "

Mrs G (Clients Wife)

"Home Instead is an extremely friendly & reliable organisation able to give a personal service. We have an excellent rapport with our caregiver."

Mr A (Client)

"We have found that Home Instead is particularly user-friendly. The company is easy to contact and quick to come up with solution to problems. My father's carer arrives early to organise and stays to tell us how these activities were enjoyed. Regular and continuing checks are made as to the suitability of the carer and this is reassuring. A very professional company!"

Mrs Mc (Daughter of Client)

"The care for my friend has improved significantly since Home Instead have taken responsibility for her day to day needs. The obvious improvement has been in her appearance, her home surroundings and being taken out for the occasional shopping trip. These plus visits to the local hairdressers and other places have all contributed to her quality of life. Despite her great age she possesses a lively and enquiring mind that need stimulating and the extended care now provided gives every opportunity for that to be addressed. The team of carers, now provided, have in their various ways complement her care needs and have her best interests at heart, chief among these is her independence and over arching need to stay in her own home for as long as possible. Home Instead has made this possible."

Mrs M (Friend of Client)

"I have found all the staff at Home Instead to be efficient, considerate, helpful and kind. I am happy to be one of their clients. "

Mrs W (Client)

"I have been very satisfied with the care provided for me. All the care providers have been very kind and courteous. All the arrangement made by Cathy were excellent at the beginning of the care. Having Debbie, Sarah and now June has made it easier for me to cope and they have encouraged me a great deal."

Mrs T (Client)

"Home Instead are attentive, supportive and ready to listen to my problems at all times. I find them very understanding and helpful. "

Mrs Y (Client)

"The carer knows exactly how to manage my mum, who can be difficult at time, and mum always enjoys herself. We are so pleased with the service that we are now adding another regular slot each week. Furthermore Home Instead helped me out on a last minute care need with less than 24 hours notice. Great Service!"

Mrs T (Clients Daughter)

"Wendy has been an invaluable to my Mum over the last 12 months... As well as the level of service I was also impressed with all the records that are kept and the attention to detail. "

Mr D (Clients Son)

"I feel now I have Home Instead Senior Care that I can stay in my home. My Caregivers are always on time, reliable and friendly. "

Mrs G (Client)

"The agency and the most wonderful male carer, Andrew, have enhanced my life. Once a week I am now able to go out for a few hours with no worry and my husband is able to enjoy the company of another male instead of all my girl friends. All the staff I have met or spoke to have been most pleasant and helpful. "

Mrs M (Clients Wife)

"The family would very much like to express their appreciation of the care you have taken of our parents, particularly over the last few months. From the beginning you have been hugely accommodating, meeting us a few times before care was implemented and introducing us to the main carer Kate, who has taken such excellent care of both my parents. Even when scheduling was very complicated, you managed to meet our needs brilliantly and show great flexibility. All the carers who have visited our parents over the last four months have been highly skilled and very respectful of both our parents. We would also very much like to mention that Cathy Dyer has always incorporated our changing needs superbly and has given some very useful and pragmatic advice. We hope that it will be some time before we need to employ a live-in carer but when the time comes, we have every confidence that Home Instead will provide an equally smooth service then too. Thank you so much for making the care of our 90 year old parents so much easier and worry-free!"

Mrs S (Clients Daughter)

"Thank you again for your wonderful support and care you are giving to my Mum- she is doing amazingly well. "

Mrs S (Clients Daughter)

"Just to say a big thank you to you all for the very enjoyable Christmas party that you arranged for everyone. I'm sure we all had a very good time, thank to all your hard work. "

Mr and Mrs C (Client and his Wife)

"Thank you so much for the care you have taken with Dad. You have "lifted" him each day. It has made a difficult time possible! "

Mrs H (Clients Daughter)

"Your carers are dedicated and well-trained and clearly, you are caring employers who I would have no hesitation in using again in the future, or recommending to friends and acquaintances. "

Mrs E (Clients Daughter)

"I wanted to take the opportunity to say how pleased Mum is with the care she is receiving, and happy with the carers who call. I haven't met them but Dana and Valerie always get a special mention so thank you so much. It is good to know she is being well cared for and still able to stay at home. "

Mrs H (Clients Daughter)

"I don't know what I would do without Home Instead. "

Mrs E (Clients Daughter)

"I just wanted to acknowledge all the superb care we have received from Home Instead over the past year... All the carers have shown great respect to both my parents and treated them at all times with dignity, enabling them to stay in their own home. "

Mrs S (Clients Daughter)
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