The St. Albans Team
Franchise Owners - Fiona and Nick Harrall
Nick and Fiona run the St. Albans office between them and are passionate about delivering the highest quality of care to clients in the area. We are both committed to developing long term relationships with the local health and social care professionals, building awareness and trust within or local communities to enable us to do this.
We are keen to help local charities, support groups and their carers to make a real difference to the family support network. Going that extra mile and providing a personalised holistic approach to care is what makes this such a rewarding role. We share our drive and enthusiasm with our Care Manager, Office staff and extraordinary team of CAREGivers to create a real team spirit.
We both love cooking and like nothing better than preparing a feast for friends and family over a glass of wine of course at the weekend. We have also started a new exercise regime to help keep us fit and we both love to ski and look forward to the winter months so we can escape to the mountains for some R and R.
Care Manager - Kate Court
Kate started in the care industry as care worker over 20 years ago.
Since then she has worked in various care settings, including day centres and specialised care and has spent the last 8 years in domiciliary care.
Previously a Training Manager she moved into Operations in 2013 and joined us as the Care Manager in July 2014. As the Care Manager she is responsible for the overall day to day running of the service.
Kate is a keen foodie, and her husband has banned any more cook books as they are taking over the house!
Q.A and Office Manager - Dana Cox
Dana Cox joined Home Instead as a CAREGiver in August 2011 and quickly became an invaluable member of the team. She was promoted in December 2011 to Senior CAREGiver and was also responsible for the weekend On Call duties. In January 2013 Dana decided to join the rest of the staff in the office as our full time Administrator. Dana is the first person you will speak to if you ring the office and if she doesn’t have the answer to your query she will know someone who does!
In her spare time Dana likes to travel, cook and eat!
Trainer & Mentor - Michele Johnson
Michele joined Home Instead in December 2013 as an Administration Assistant, and is now responsible for training and supporting our new CAREGivers through the 12 week Care Ceritficate process. Michele has previously worked in the Charity and Retail sectors in various roles. Michele was prompted to apply to Home Instead as she was excited by the ethos of Home Instead and the caring and friendly image the company projects.
Michele has a partner and 3 children who she loves to spend time with.
Field Supervisor & Mentor - Jade Neville
Jade became a CAREGiver with us in November 2015. Having worked in care previously she was attracted to Home Instead as she liked what we stood for.
She says "my clients are like my friends and I enjoy making their lives easier and listening to their interesting stories and learning from them"
Jade was promoted to Senior CAREGiver in December 2016 and more recently has moved in to the role of Field Supervisor/Mentor, providing support to new CAREGivers through the 12 week Care Certificate programme.
Jade loves socialising and is an avid dog lover, regularly attending Crufts.
Recruitment, Marketing and Social Media-Fal Patel
I joined the team here in February 2016. My background is in HR, Communications & Marketing, working mainly within the Telecoms industry. After a career break I wanted to return to a role that was “less” corporate, more community focused and would allow me flexibility to work around my family.
I was interested in Home Instead St Albans as they fit the bill and the passion Nick, Fiona and the team have for delivering quality care really appealed to me.
I am responsible for recruitment marketing, social media (Facebook) and finding lovely carers to join our growing team.
In my spare time I'm kept busy by my daughter! I also enjoy spending time with family and friends, travelling and all things fashion.
Care Coordinator Blue Team - Cassy Holland
Cassy started at Home Instead in 2014 as one of our CAREGivers. She thoroughly enjoyed caring and was eager to ensure that all of our clients received a high standard of care. Therefore, when a full time position became available in the office Cassy decided to expand her knowledge in the care sector and joined the office team as a Scheduler. Cassy is now responsible for the Blue Team of Clients and CAREGivers and ensures that all of her clients enjoy a fantastic service every day and her CAREGivers love their job.
Cassy studied Psychology at Liverpool University, and has worked in various roles whilst in Liverpool. When she returned to St Albans a year ago she wanted a job that she could enjoy and found Home instead which she believes fits in with her ideals and provides a high level of care. In her spare time she enjoys climbing and is a very active person indoors and out.
Care Supervisor Red Team - Gail Stainbank
Gail hails from the land of sun and braaivleis (barbeques in English), which is South Africa. She has been in the UK for the last 6 years where she started her career with live in caring positions.
She then moved into the hospitality industry and although she enjoyed this she soon realised that it was the Caring profession which really fed her soul. She was thrilled to discover Home Instead and recognised that their ethos was exactly what she was looking for.
Gail joined the team here in October 2016 as a CAREGiver and was promoted to Care Superviser and joined the office team at the beginning of November.
In her spare time Gail enjoys being a granny to her son’s 3 children who live in Windsor, riding horses, and taking in the beautiful landscape of England and all its history.
Care Coordinator Red Team - Tasha Grove
Tasha has been with us since early 2015 and has worked in the Care industry since she achieved her Level 3 extended diploma in Health and social care 3 years ago.
Tasha has always been passionate about Care and wanting to do something rewarding.
“At the end of the day I love the feeling of going home and feeling I had done something really worthwhile. I love meeting new people and knowing that what I’m doing is helping and making their life that bit easier”.
Following many years of Care work Tasha joined us a “Care Coordinator” ensuring our clients have care at the right times and managing our CAREGiver rotas. She still visits clients and says she “loves getting out and seeing clients and being close to our CAREGivers”.
If you’re thinking of a Care career Tasha says “GO FOR IT, it really is a fun and rewarding role and you get to meet some fabulous people”.
Tasha's famous homemade Scotch Eggs are loved by everyone in the office!
We have a fantastic team of committed, professional, reliable and compassionate Caregivers. Many of our team draw on their own past personal experiences to encourage, assist, and stimulate our clients over a wide range of daily activities that help improve their quality of life and help them maintain as much independence as possible.
We are always looking for people with these qualities to join our ever expanding team. Please call the office on 01727 895941.
Lotte - Therapy Coordinator
Lotte is a wonderfully good natured German Shorthaired Pointer who joined the Home Instead family just before Christmas 2012 and has settled well into office life. Her training is going well and she loves going to meet our clients when she can persuade us to take her to see them!
I have been very satisfied with the care provided for me. All the care providers have been very kind and courteous. All the arrangement made by Cathy were excellent at the beginning of the care. Having Debbie, Sarah and now June has made it easier for me to cope and they have encouraged me a great deal.Mrs T (Client)