Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Stafford Team

Judith Herrod - Owner

Judith Herrod - Owner

I am local born and bred, so know and love the area. I feel passionately about caring and making a difference to our clients’ lives, we enjoy every day and are very proud to be known in the Stafford area for our high standards of care.

Prior to opening Home Instead, I worked as head of fundraising for a well known hospice. Before that I spent 4½ years living in Spain running an estate agency business with my husband. I have a penchant for lovely earrings and I can’t resist gorgeous shoes, so when we go away on holiday, new pairs always come back with me!

Lisa Jenkins - Care Manager

Lisa Jenkins - Care Manager

I have worked in the care sector since leaving full time education, so have more than 25 years experience, across a range of client groups. Starting as a support worker, I became senior support, then progressed into management. I had several positions as Care Manager in residential settings, for both the elderly and people with learning disabilities, eventually running my own care home. I am also a qualified trainer and was an NVQ assessor.

I enjoy my job here at Home Instead enormously, I am so thrilled when we receive compliments about our service, which come from both clients and care professionals. It is very satisfying that we are able to make a difference to so many people.

When I am not at work, I like to relax with my family, especially my four cats and my puppy!

Kerry - Care Managers Assistant

Kerry - Care Managers Assistant

I had been working as a foster carer for some years when I joined Home Instead in September 2012. Rather than working with children, I decided I wanted to make a difference to the lives of the elderly.

As a Caregiver, I had regular clients and I enjoyed building relationships with them. After a year, I became a Senior Caregiver, providing care and also supporting other Caregivers.

I then started to work a few hours in the office, visiting clients for reviews and Quality Assurance. From January, my new role is Care Manager’s Assistant.  I work closely with the Care Manager, meeting potential new clients and reviewing the care we provide to our current clients. It is wonderful to hear how our help changes their lives.

Away from work, my hobbies are card making, crafts, cooking and spending time with my husband and children.

Magi - Quality Assurance Manager  

Magi - Quality Assurance Manager  

Having spent most of my childhood in Stone, I left school to seek employment to follow a career path, so started as an office junior. I had two more jobs after that in the same field but didn't find the job satisfaction I was looking for.

I heard of a residential home that had just been built so I applied for a post as a care assistant and remained there for over 10 years. I then applied for another post in residential care which was closer to my home and stayed there for a further eight years as a senior care assistant.

Taking a break from my care I tried some other careers but did not find the same level of job satisfaction that I enjoyed in the care sector.

There followed a senior position with a domiciliary care company in Stoke, however, due to their policy of attending as many service users in a limited time I felt under pressure and that the clients deserved better.

I met with Judith and was impressed with Home Instead and the service it provides and felt it matched my own beliefs of  what caring for people was all about.  I joined the Stafford office, which had only been open then for a little while and became a Senior CAREGiver after 12 months, then I became a Care Supervisor. Now my job has changed a little more, so I assist Lisa, the Care Manager, working closely with our Senior CAREGivers and carrying out spot checks and quality assurance visits.

I am proud to be a member of the closely knit team at Home Instead and enjoy a high level of job satisfaction.

At home, my guilty secret is shoes like Judith, I love them, but I have far more than she does, 85 at the last count, plus 15 pairs of boots!

Sarah - Senior Care Coordinator

Sarah - Senior Care Coordinator

Before joining Home Instead in November 2010, I was working in incident management for a major retailer. I needed a change and wanted to make a difference helping others.

I started as a Caregiver and really enjoyed supporting our clients. I became a Senior Caregiver and after two years, moved into the office as a Care Coordinator.  I talk to our clients and assign the calls for caregivers. I enjoy it, as I am a very calm person, so usually don’t find it too stressful either!

I am now the Senior Care Coordinator and my role has expanded to include some clients’ reviews and quality assurance visits. It is wonderful to hear their positive feedback and it  helps me to understand their needs when I schedule their care.

 At home, I spend my time with my children, enjoying trips to the park or the cinema.

Helen - Care Coordinator

Helen - Care Coordinator

My career path so far has been very varied, ranging from marketing to teaching.  I had decided that I needed a change and wanted something that would give me the flexibility to work the hours that suited me and my family.

I chose care because I am a chatty person and wanted to brighten someone’s day! I was quite nervous at first, as it was totally different from anything I’d done before, but I loved it straight away. I have only worked with Home Instead since last year, but I now work part time as the Care Coordinator in the office with Sarah and still visit some clients – the best of both worlds!

Away from work I enjoy spending time with my daughters and reading, while drinking a lovely mug of coffee!

Becky - Recruitment Coordinator

Becky - Recruitment Coordinator

I had a job in administration previously and also helped in the office part time, managing the accounts. However, Lisa, the Care Manager, suggested that I would be perfect for the role after unsuccessfully interviewing for the post.

From a very young age I was used to meeting new people at mum and dad’s office when we lived in Spain. I really enjoy finding out what makes people tick and seeing if they share Home Instead’s values.

I am so pleased to be working in my parents’ family business. Working here is fantastic because providing such a high standard of care is something I can be very proud of. I also love working with mum; to see her every day is wonderful. My mum and I are both caring people, which definitely comes from my nan, as she used to work in a children’s residential home and with people with learning disabilities. I enjoy working with the team and helping to develop new CAREGivers.’

In my spare time, I enjoy taking care of my many pets, walking and spending time with my Husband, an engineer. We go on narrow boat holidays whenever we can. 

Lesley - Administrator

Lesley - Administrator

Before I came to Home Instead, I had worked for the Ministry of Defence for 11 years as well as in the sales and buying departments of several national companies.

I had personal experience of care as I supported my mum for 14 years after my dad died, which made me think about finding a post in the care sector where I would have more job satisfaction.

I lived in Scotland for a while, where I worked as a carer for Moray Council and moving back to Stone in 2009, applied to Home Instead. I really enjoyed making a difference to our clients.

As the office grew, I had the right background to take on the role of Administrator and it’s important to have experience of being a Caregiver as I understand about working in the community.  

Away from the office, I enjoy reading, tai chi and going walking with my husband.  

Claire - CAREGiver Support  

Claire - CAREGiver Support  

Before I joined Home Instead, I was the Operations Manager at a local hotel. I had been interested for some time in working in the care sector because my mum was a nurse.  I started at Home Instead in December 2013 and at first, I continued to work a few hours at the hotel.

It was such a huge change that I found it hard in the beginning, but when I could see the difference I was making to people’s lives, I was hooked! Now, I am a qualified Moving and Handling Trainer and also do CAREGiver Support, mentoring the new staff through their first few months.

In my spare time I enjoy baking, treating myself to a spa day and spending time with family and friends

  • UKHCA Registered

I am writing as the daughter of one of your clients to thank you for your friendly, flexible and extremely professional attitude towards the difficult and distressing situation myself and my sister found ourselves in following our father’s recent discharge from hospital.

Clients Daughter, Stafford