Anthea Pilkington and Irene Hough - Franchise Owners
Anthea and Irene have been friends for over twenty years and when they decided that they would like to start a business together, they knew it had to be something that would give them a sense of satisfaction at the end of the working day.
The partnership has proved to be a success as they have both brought different skills to the business whilst ultimately sharing the same vision, which is to become the most trusted source of home care in Southport and Formby.
Both ladies are working mothers who understand how difficult it can be for family members who have to work but also have a loved one who needs support and care throughout the day.
Jan Anderson - General Manager
The General Manager is responsible for successfully directing and implementing the business strategy and fulfilling the team's goal of being recognised as the best home care provider in the UK.
Leanne Stubbs - Registered Care Manager
Leanne’s role involves managing the services that we provide and supervising the office team to ensure that the care we provide is always of a high standard. Leanne ensures that everything we do is in line with what is expected by The Care Quality Commission. This helps to ensure that all of Home Instead's clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members. Leanne is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.
Leanne has gained a qualification in care management and leadership and in 2008 Leanne gained a BSc honours in Therapy Radiography. Prior to joining the office team Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that she has found a company that has time to care for its clients and provides a quality service.
Charlotte Baines - Deputy Care Manager
Charlotte joined Home Instead as a CAREGiver in 2010. Charlotte was a family friend of one of our client's who told her that she would be a good CAREGiver. That client was right! and Charlotte, despite having no formal care experience went on to become not just a good but a great CAREGiver. Charlotte found that she could combine this new role with her job at a well known supermarket chain and with her 2 young children. She soon established a reputation for delivering a first class service. That is why in 2012 Charlotte became a senior CAREGiver after making the decision to leave her role in the supermarket to concentrate on building a new career with Home Instead as a Client Care Co-ordinator.
Promoted to Deputy Care Manager in 2016 Charlotte is passionate about supporting as many clients as possible and has also taken on the responsibility for delivering our Alzheimer's and Dementia training programme, which is accredited by City and Guilds. She has delivered a number of work shops for family members and members of the local community, who wanted to learn more and be better able to support people with Dementia.
Liz Farrell - Head of CAREGiver Training
Liz joined Home Instead in 2009. She has a background in social care and has gained experience in a number of settings. Liz has undertaken a qualification in order to deliver our induction and ongoing training for our CAREGiver's. Liz works closely with the scheduling team to ensure the right CAREGiver is assigned to each client by matching their experience, background and personality, to ensure that they have a little something in common and are more able to forge a long term relationship. Once a new CAREGiver has started in their new role, Liz provides support and will arrange enrolment onto further training and qualifications relevant to their role and ensures that they receive as much support as they need to carry out their new role and really make a difference to the older people we serve.
Caren Pask - CAREGiver Engagement Coordinator
Caren joined us in May 2017 as a CAREGiver and quickly went on to join our office team to help and support in scheduling calls for CAREGivers & Clients. Caren now supports our team of CAREGivers with training, support, supervisions and general queries. Caren has become a valuable member of the team in a short space of time.
Sarah Marshall - Client Relationship Assistant
We are pleased to welcome Sarah to our office team based in Southport.
Sarah joined Home Instead Southport & Formby in March 2016 as a CAREGiver and has thoroughly enjoyed supporting clients over the last 2 years.
By working in the office full time Sarah is able to provide support not only to Clients but also our wonderful team of CAREGivers who are making a difference to peoples lives daily.
Kathryn McNally - Finance Assistant
Kathryn joined the team in May 2016 after applying to become a CAREGiver, whilst looking through Kathryn’s application we spotted that she had studied accountancy and not one to let an opportunity pass us by we recruited Kathryn to work in the finance department and haven’t looked back since.
In addition to her finance duties Kathryn is also fully trained to step in as a CAREGiver when needed which she thoroughly enjoys.
In her spare time Kathryn enjoys women’s football, spending precious time with her family and looking after her two adorable dogs Milly & Max.
Kate Jenkins - Client Relationship Coordinator
Kate joined Home Instead in 2015 as a CAREGiver having worked in Health & Social Care for approximately 12 years. Ater some time out to raise a family Kate was keen to work for the best and had set her sights on working for Home Instead Senior Care. After 12 months as a CAREGiver Kate joined the office team in the Client department.
Kate is passionate about getting things done right first time and like the rest of the team has very high standards which show through in how she goes about her day to day job supporting clients and their families.
In her spare time Kate likes to keep active but admits she enjoys her sleep. Her passion is her family and she spends as much quality time with them as possible.
Michaela Navis - Networking & Events Coordinator
Michaela joined the team as Networking and Community Events Coordinator in September 2018.
Michaela previously worked in communication and events at a large mental health charity in Northampton, where she successfully managed large scale events and campaigns helping to make new & memorable experiences for staff and patients alike.
She is very passionate about making a difference and providing a quality service in her role and is keen to build Client and CAREGiver engagement at our Southport and Formby office.
Michaela will be out and about in the community engaging with as many people as possible to spread the word about our mission to change the face of ageing.
If you would like to get involved with one of our events or indeed would like us to help support you with information about Home Instead Senior Care then Micheala would love to hear from you.
In her spare time Michaela enjoys socialising, family time and travelling to new holiday destinations, always living up to the moto of you only live once.
Jane Short - Recruitment Coordinator
Jane joined us in December 2014 as the Office Coordinator and did a great job of making sure the office ran smoothly and everyone had what they needed.
Jane quickly progressed into the Recruitment Department and now keeps very busy recruiting new people into our CAREGiver team. Jane is instrumental in making sure we have enough amazing CAREGivers who care passionately about our Clients and their needs.
Outside of her duties, Jane enjoys a spot of reading and spending time with her family.
The heartbeat of Home Instead Senior Care Southport office is the wonderful team of CAREGivers.
Anthea and Irene are really pleased to have what they feel are extraordinary CAREGivers, who are making a real difference to their clients lives, by providing care and support with empathy and compassion.
Comments from latest CQC report:
“The staff provide a level of care and support above my expectations”
“They treat us well; no matter who comes here they are all well mannered and respectful”
Caroline Purcell - CAREGiver Engagement Coordinator
Caroline joined us in May 2009 and is an experienced CAREGiver with over 6 years of experience assisting our clients. In February of 2015 she has taken on a role in the office as one of our CAREGiver Engagement Coordinators. Caroline is passionate about supporting our CAREGiver team in their initial months into their role and beyond. she is now a valued member of the office team. Outside of the office Caroline has several hobbies including gardening, which she is very passionate about.
Nicky Pickersgill - Scheduler
Nicky first started at Home Instead as a CAREGiver in 2012, she then joined us in the office in 2013 as part of the scheduling department. Nicky is an established part of the team, making every effort to ensure everything is completed in terms of scheduling for the CAREGivers and covering calls for the Clients. Nicky is always happy to stand in for the CAREgiver team when needed. In Nicky’s spare time she likes to spend time with friends, family and of course her beloved puppy Yogi.