The Southport, Formby and Crosby Team
Anthea Pilkington and Irene Hough - Franchise Owners
Anthea and Irene have been friends for over twenty years. They decided that they would like to start a business together, they wanted to start a business that would give them a sense of satisfaction at the end of the working day.
The partnership has proven successful because they both have different skills that they have brought to the business, but ultimately sharing the same vision, which is to become the most trusted source of home care services in Southport and surrounding areas.
Both ladies are working mothers who understand how difficult it can be for family members who have to work but also have a loved one who needs support and care throughout the day.
Leanne Squires - Registered Manager
Leanne’s role involves managing the services that we provide and supervising the office team to ensure that the care we provide is always of a high standard. Leanne ensures that everything we do is in line with what is expected by The Care Quality Commission. This helps to ensure that all of Home Instead's clients are cared for in a safe and dignified manner. A lot of Leanne's time is spent ensuring that everything is in place for each client and that where appropriate referals to other health and social care specialists, are made. Leanne also goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. Having had personal experience of caring for a loved one with Dementia, Leanne understands the challenges faced by family members. Leanne is passionate about ensuring that the care provided to every single one of our clients, is consistent, reliable and adaptable to meet peoples changing needs.
Leanne has gained a qualification in care management and leadership and wishes to make a career in this field. Prior to this In 2008 Leanne gained a BSc honours in Therapy Radiography, however she did not pursue this career as she felt that she did not have the opportunity to spend enough time with her patients and she did not feel that she was making a difference to the quality of peoples lives. Prior to joining the office team Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that at last she has found a company that has time to care for its clients and provides a quality service.
Charlotte Baines - Client Care Co-ordinator
Charlotte joined Home Instead as a CAREGiver in 2010. Charlotte was a family friend of one of our client's who told her that she would be a good CAREGiver. That client was right! and Charlotte, despite having no formal care experience went on to become not just a good but a great CAREGiver. Charlotte found that she could combine this new role with her job at a well known supermarket chain and with her 2 young children. She soon established a reputation for delivering a first class service. That is why in 2012 Charlotte became a senior CAREGiver after making the decision to leave her role in the supermarket to concentrate on building a new career with Home Instead. Charlotte has now taken on the role of Client Care Co-ordinator and she works very closely with the registered manager, to ensure that all of our clients and CAREGiver's needs are fully met.
Charlotte has also taken on the responsibility for delivering our Alzheimer's and Dementia training programme, which is accredited by City and Guilds. She has delivered a number of work shops for family members and members of the local community, who wanted to learn more and be better able to support people with dementia.
Caroline Purcell - Care Quality Supervisor
Caroline joined us in May 2009 and is an experienced CAREGiver with over 6 years of experience assisting our clients. In February of 2015 she has taken on a part time role in the office as one of our Care Quality Supervisors. Caroline has taken on the role and executed all of her duties without flaw, she is now a valued member of the office team. Outside of the office Caroline has several hobbies including that of gardening which she is very passionate about.
Nicky Pickersgill - Scheduler
Nicky first started at Home Instead as a CAREGiver in 2012, she then joined us in the office in 2013 as part of the scheduling department. Nicky is an established part of the team, making every effort to ensure everything is completed in terms of scheduling for the CAREGivers and covering calls for the clients. Nicky is also still a CAREGiver on the weekends looking after several clients. In Nicky’s spare time she likes to spend time with friends, family and of course her beloved puppy Yogi.
Sandra Beswick - Recruitment Coordinator
Sandra joined the team as part of the HR department, focusing primarily on the recruitment of CAREGivers. Previously she has worked as an overseas area manager for a holiday company where she was positioned around the world for over 20 years. Sandra is an avid traveller and during her travels has experienced people in need of help and support. During her time in Mexico, she personally supported an orphanage and assisted them directly alongside her job. When she settled back into the UK she was adamant to work in a HR role in recruitment within a care company. Sandra was delighted to join Home Instead Southport and has proved herself to be a real asset. She is passionate about what we do and she looks for the same passion when recruiting our CAREGivers. Her role involves considerable administration and Sandra always ensures the right CAREGiver is appointed for the position, including having 6 references and an enhanced criminal record check.
Liz Farrell - Training and Retention Coordinator
Liz joined Home Instead in 2009. She has a background in social care and has gained experience in a number of settings. Liz has undertaken a qualification in order to deliver our induction and ongoing training for our CAREGiver's. Liz works closely with the scheduling team to ensure the right CAREGiver is assigned to each client by matching their experience, background and personality, to ensure that they have a little something in common and are more able to forge a long term relationship. Once a new CAREGiver has started in their new role, Liz provides support and will arrange enrolment onto further training and qualifications relevant to their role and ensures that they receive as much support as they need to carry out their new role and really make a difference to the older people we serve.
Jane Short - Office Co-ordinator
Jane joined us in December of 2014 as our Office co-ordinator. Jane is responsible for ensuring the office is supplied and stocked with all equipment and necessary paperwork. In her position she makes sure that the office runs as smoothly as possible and is the first point of contact if anything needs replacing or repairing. Jane has embraced her role and is now a valuable member of the team. Outside of her duties she enjoys a spot of reading and spending time with her children.
Mia Higgins - Admin Assistant
Mia became a member of the Home Instead team in July 2014 on an Apprenticeship scheme, within the Administration department. Mia graduated from high school last year and spent her time trying to attain a position in the care industry, which Home Instead were quite happy to invite her to join. Mia has been a real asset displaying skills such as pro-activeness and the ability to adapt to all situations. She has also become well established in office co-ordination and coercing within the scheduling department. Mia has recently completed her apprenticeship at Home Instead and has been given a permanent position within the team.
The heartbeat of Home Instead Senior Care Southport office is the wonderful team of CAREGivers.
Anthea and Irene are really pleased to have what they feel are extraordinary CAREGivers, who are making a real difference to their clients lives, by providing care and support with empathy and compassion.
Comments from latest CQC report:
“The staff provide a level of care and support above my expectations”
“They treat us well; no matter who comes here they are all well mannered and respectful”
Excellent service, kind thoughtful and caring staff, which reassures the family that she is being well cared for. Office staff courteous and any issues resolved courteously.Mrs M - Homecare.co.uk 23rd April 2015