We believe home is where the heart is, we know from our own experiences with our elderly relatives that the majority of people feel most comfortable in the comfort and familiar surroundings of home. We believe for someone to grow old with dignity and respect, the care they receive can have a huge impact on whether this is achieved.

Our ethos from the start of our journey in to supporting people was to focus on our Caregivers, these wonderful people are the face of our organisation and the ones who make the difference to each and every client we support. We know that recruiting, rewarding and supporting the right people, leads to excellent care delivery.

We are committed to becoming the employer of choice in Norfolk and in turn know that Clients wil receive care built on Trust, love and compassion.

Thank you for all the care that she has received from your company over nearly five years. The excellent CAREGivers have meant that she has been able to be at home for as long as possible.Thank youMrs M ’’

Mr H - Kings Lynn

The CAREGivers are simply fantastic people, committed to their jobs in an extraordinary way. They are very patient, understanding and I am very happy and consider myself very lucky to be one of your clients.

T - Long Sutton

I would just like to say how delighted I am with the caregivers and care, Mum is so much happier and your caregivers are lovely! It has been a breath of fresh air for me. I cannot thank you and the carers enough, to know Mum is happy and safe is fantastic. Thanks again!

Mrs H - Hunstanton

I didn't get to thank you all for the kindness and care you gave to my husband in the last few weeks of his illness and for all the help you gave me during the day and night. We both appreciated all you did for us.

R - Spalding

I am writing this note on the behalf of my mother. Since we changed to your company and placed our unknown faith in asking you to provide care services for her. My now known faith in you has been rewarded with a very content Mother and as a result you can also claim a well deserved reward for your excellent care staff and the well performed service they have given, which is miles and miles better than our previous company care service!! I close with my Mothers sincere thanks for your great efforts

M - Downham Market

Your company provided professional care and understanding at a very important time and for that we thank you. I would recommend Home Instead Senior Care to anybody interested in the services you provide. Once again I thank you and hope that you would be prepared to attend to mum in the future ahould the need arise.

Jill - Kings Lynn

You have put my faith back in the care sector, My Mum is once again happy in her own home. Keep up the good work!


"I have rarely been so impressed with the services of a care organisation. Previous organisations, for instance, insisted that all her meals should be microwaveable. Home Instead's only concern is that it should be food which my godmother likes!".

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver