Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The West Norfolk Team

Director - Jeannette McEwan

Director - Jeannette McEwan

Jeannette McEwan first opened the office in September 2008 alongside one other member of staff, with the aim of a steady growth in order to maintain a high level of continuing care. Her aim is to make a difference to the quality of care to all the individuals who entrust their care with Home Instead. She is now proud to employ in excess of over 60 staff on either a part-time or full-time basis. Home Instead can make a real difference to peoples'  lives in their own homes.

Operations Manager Tom McEwan

Operations Manager Tom McEwan

Tom has a passion for providing quality care.  "Ever since our family experienced the effect that poor care can have on a family member, I have been driven to build a team of CAREGivers that truly want to provide the best care possible. I think people can see that we are unique in our approach to care. Our CAREGivers tell us that we're unlike other care companies that they have worked for previously. With the minimum of an hour long call, and continuity, our CAREGivers are confident that they can build relationships, trust and a great bond with our clients."

Tom manages the office team and meets potential clients who are interested in hearing about how Home Instead Senior Care can help them and their families.

In his free moments Tom enjoys spending time socialising with friends and playing golf. 

Kings Lynn Head of Clients - Laura McEwan

Kings Lynn Head of Clients - Laura McEwan

Laura Atkinson rejoined the Home Instead Senior Care West Norfolk office in July 2014. Laura originally joined the team in June 2013, she had a break from the company to pursue a career in politics, however after she decided that she missed working in Senior Care, she returned to the company and the office team were more than happy to welcome her back.

Laura's first encounter with Home Instead Senior Care came when she was studying Social Policy and Sociology at Sheffield University, She noticed an advert for a caring position and felt that she could do it. She never looked back and after obtaining a 2:1 in her degree she decided that she would like to pursue a career in care.

Her role within the office is to support new and existing CAREGivers. Laura enjoys her role "I love to see new CAREGivers joining the team, it's great when we get positive feedback once they start".

Laura is married to Tom McEwan, the couple wed in October 2017 and have recently had a baby girl Millie, Laura works part time hours (Mon-Wed).

Care Quality Support - Julie Collins

Care Quality Support - Julie Collins

Julie Collins joined Home Instead Senior Care as a CAREGiver in July 2013, she had previously working in a residential home as a chef and enjoyed the daily interactions with the elderly people within the home. After more than a year as a CAREGiver, due to expansion within the business a role as a field supervisor was created, Julie had the experience of providing support to clients and also a professional attitude which made her the ideal candidate.

In her role Julie spends most of her time out in the community visiting existing clietns of Home Instead Senior Care, she will also support new and existing CAREGivers in their day to day challenges of being a CAREGiver.

Scheduler - Emily Kitchen

Scheduler - Emily Kitchen

Emily started with us in March 2017 as a Scheduler for Home Instead. She is now a key member of the office team, organising and fine tuning the weekly schedules for all of our clients and CareGivers. This role has allowed Emily to get to know our clients’ requirements and ensure their needs are always met by the right CareGiver.

In previous roles, Emily has worked most recently for the NHS and the private health care sector. As a result, her experience of providing services in the community offer an understanding approach to care.

“I’ve always had a keen interest in providing an excellent level of care which is what drew me to Home Instead and I am very excited to be part of such a dedicated team.”

In her free time, Emily enjoys travelling , watching films and spending time with family.

Community Services Representative Pauline Porter

Community Services Representative Pauline Porter

Pauline has been a crucial part of our team since June 2013 firstly working as a CAREGiver covering the Swaffham Area. Pauline was a fantastic CAREGiver always going above and beyond for her clients and the office. This is highlighted through her achievements during this time winning in consecutive years the Silver and Gold Above and Beyond award and the CAREGiver of the month award twice.

Pauline has a very friendly, calm but confident nature which enabled her to be adaptable and allowed her quickly build a trusting relationship with her clients.

Due to this and her other people skills, Pauline was promoted to our Community Services Representative mid 2017. This role is focused around our involvement in the community, which varies from fundraising for local charities, attending care events or providing Free Dementia information sessions around the local area.

 

Administrator- Phoebe Kelman

Administrator- Phoebe Kelman

Phoebe started with us in July 2017 as an Administrator for Home Instead Senior Care. She is now a crucial member of the team and the friendly voice at the end of the phone when you call into our office. Phoebes role includes, ensuring all staff files are up to date, filing and ordering/managing all stationary, greeting CAREGivers and clients, providing admin support for office team and keeping all of our caffeine levels up! She makes a great cup of tea!

Phoebe left full time education in June 2017 and will be working alongside completing her apprenticeship in Administration.

In her spare time, Phoebe enjoys running and keeping fit, particularly in taking part in the park run on a Saturday. She also enjoys spending time with family and friends.

CAREGivers - Our Team

CAREGivers - Our Team

We are very proud to have a priceless team of dedicated, compassionate and reliable CAREGivers, many of whom go above and beyond the call of duty to take care of our clients. These are people who really care.

If you think you could fill this role, we are always looking for individuals with these caring qualities to join our team in King's Lynn, Downham Market, Swaffham and Hunstanton areas.

Call our office on 01553 764664 or email tom.mcewan@homeinstead.co.uk and we can discuss what you can do for us and, as a valued employee, the career opportunities we can offer you in return.

I didn't get to thank you all for the kindness and care you gave to my husband in the last few weeks of his illness and for all the help you gave me during the day and night. We both appreciated all you did for us.

Mrs H - Hunstanton