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Information & Resources

Take a look at our Scam Proofing Checklist to protect yourself and loved ones from falling victim to fraud and scams.


Are you struggling with some of the challenges that Alzheimer's brings when trying to care for a loved one?

Take a look at our handy approaches to help unpaid carers and family members manage challenging behaviours.


Alzheimer's disease: What is and what isn't? It's sometimes difficult to tell.

Read he following information page for 10 warning signs of Alzheimer's.


There are many challenges for Older Adults in later life. It can be difficult following the loss of a loved one or close friends, the need to move areas to be closer to family, or difficulties in accessing the community due to ill health or poor mobility.

Here is a motivating document around making friends in later life - pulled together by our friends at @OddfellowsUK for Friendship Month - It’s well worth a read!


Home is where an older person should feel the safest. Scammers, however have found a way to invade the secure lives of seniors by targeting older people's post, the internet and telephone, as well as unsecured documents.

Through the provision of this information, we aim to raise awareness of the risks facing older people so that we can do everything we can to prevent these distressing and devastating crimes.

If you want to look at or print our Senior Fraud Toolkit please click on the PDF link below:


Use some of these useful resources provided by the #NHS on how YOU can #SelfCare https://www.nhs.uk/selfcare/Pages/self-care-week-2017.aspx 

December 2017

Welcome to the latest edition of Senior Snippets: the advisory column with the older members of our community in mind, brought to you by Home Instead Senior Care West Norfolk.


It's a well-known fact, in Britain we absolutely love talking about the weather, so when better to discuss than in the midst of the big freeze in the UK at he moment. We’ve compiled a list of top tips to help you stay warm throughout the winter months.


Boiler check-up. This time of year is perfect for your annual boiler service to make sure it’s in tip top condition. The last thing you need in the middle of winter is a broken boiler, and a freezing cold house.

Draught excluders. It is important to make sure all windows and doors are in good condition. If you have old, cracked or broken frames you may want to seal the gaps or use draught excluders to stop the cold weather from creeping in!

Keep your pipes warm. Burst pipes are common during winter due to rapid freezing and thawing which could cause significant damage. The best way to prevent this from happening is to keep your pipes warm with their own foam cardigan (called lagging), which will reduce the heat lost and insulate the pipes to stop them from freezing.

Several thin layers. Try wearing several thin layers of clothing, rather than one big jumper – the layers trap hot air keeping you warmer for longer. To keep heating bills down, consider wrapping up in a blanket or wearing more layers, rather than turning up the thermostat.

Keep your feet warm. There’s nothing worse than cold feet! To keep yourself warm this winter, wear thermal or thick socks and sensible shoes if you’re venturing out. Wear boots with a thick lining and consider buying specially designed shoes, in case the weather turns icey!

Hot water bottle. Consider using a hot water bottle throughout the day if you’re at home and during the night in bed. They are relatively inexpensive and very useful, quickly heating up your bed without using electricity or fuel.

Bleed radiators. Trapped air in your radiators can prevent hot water from circulating effectively, which could be the reason your home isn’t as warm as it has been previously. Bleeding your radiators releases the trapped air and allows your central heating to work once again, keeping you and your property warm.


What Makes a Great CAREGiver?


If you have ever cared for a loved one before or if you enjoy interacting with older individuals and want to pursue an opportunity to make a difference in the lives of older people, CAREGiving might be the career for you.


To kick off the New Year, we’re looking for people to join our team with a desire to build great relationships with our clients. As part of our campaign, #youcancare, we’re encouraging people to consider working in care who may not have before.


If you’re thinking about it, here is a list of top qualities that make a great CAREGiver:


Patience. Those who provide care to others need to be patient. Sometimes, things may not go as quickly as planned, and there may be a little hesitation at times on the part of the person receiving care. Remaining calm and patient no matter how stressful the task at hand is a really important skill.


Kindness and empathy. A little kindness goes such a long way. Being kind often requires courage and strength and there are many opportunities to practice kindness when caring for clients.


Attentiveness. It is important when providing care to people in their own homes to be attentive to the needs and changes that might take place. The very nature of care means that things can change quickly. Listening, noticing changes in routine or behaviour and taking action are all crucial to providing high quality care.


Dependability. Someone who is in need of care has lost some degree of independence and they have to be able to depend on the person or people providing care to them. A dependable CAREGiver is someone who arrives on-time and provides the highest level of care, every time.


Integrity. Having a strong moral compass means that you do the right thing, not the easy thing. Being trustworthy, honest, and compassionate are key traits to have as a CAREGiver.


At Home Instead, the central and most important part of a CAREGiving role with is offering companionship and conversation. Each CAREGiver is matched to a client based on mutual interests and hobbies to encourage a strong relationship to develop.

We provide a wide variety of support to our clients including, companionship, home help, personal care, shopping and food preparation.

British Red Cross: Tips of Preventing Hospitalisation. At Home Instead Senior Care West Norfolk, Holt and Dereham we believe with the right care and support you can live independently and safely at home for as long as possible. 

Reduce your risk of hospitalisation

A British Red Cross report last week revealed a startling increase in the level of hospital readmissions. Figures showed a 22.8% increase since last year with the number of people being readmitted to hospital within 48 hours accounting for one in five emergency readmissions.

It is often the case that vulnerable people reach a crisis point before they receive support and this is something we at Home Instead want to help prevent. We want to help older people to live well at home for longer and reduce the risk of them being hospitalised.

Here, we offer FIVE ways to help keep your loved one out of hospital.

Get a good GP

Having an excellent GP is essential but equally important is making sure that older people follow their GP’s direction. Our CAREGivers are trained to spot ‘red flag’ changes in health such as worsening chronic conditions or unused medication, and can act to remedy this. They can also assist with transportation to appointments and help with medication management.

Keep physically and mentally active

Encourage your relative to keep active where possible. Walking for just five or 10 minutes at a time several days each week is a great way to begin. Keeping the brain active through activities such as drawing, doing a puzzle or learning something new are great ways to stimulate the connections between nerve cells.

Maintain a healthy diet

Often our appetite diminishes as we age but maintaining a balanced diet is essential. Encourage your loved ones to eat a diet containing plenty of fresh fruit and vegetables, oily fish and starchy foods such as wholegrain bread, pasta and rice. Extra vitamin D and calcium should be on the menu to combat osteoporosis

Keep hydrated!

It is important that your family member stays hydrated, even if they say they’re not thirsty. It is advisable to drink 6-8 glasses of water a day.


Research shows that loneliness and social isolation are harmful to our health so it’s important to encourage social activities such as attending a lunch club or memory café or joining a social club. Home care such as Home Instead can help you with all of the above – from companionship visits to preparing healthy meals – so that your family member can live life well and reduce the risk of going into hospital.

We believe that with the right care, the number of unnecessary hospital admissions can be reduced.

If you’d like more information, get in touch with us here: Home Instead Senior Care West Norfolk, Dereham and Holt on 01553 764664. 


Click on the PDF link below to consider the most common signs that an ageing parent or loved one might benefit from some care or support.



You have put my faith back in the care sector, My Mum is once again happy in her own home. Keep up the good work!

Jill - Kings Lynn