Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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About Home Instead South Lakes

Welcome to Home Instead Senior Care South Lakes.

Home Instead South Lakes is owned and operated by Judy and Will Clay. Together with our team we are committed to delivering high quality care to older people in their own homes to help them feel happy and comfortable. We aim to provide the support they need to remain independent for as long as possible. Whether it’s just a listening ear to share memories with, company for a walk to the shops or park, help with house work and meals, or more personal care. We provide the assurance to them and their families that they are being looked after with respect and empathy allowing them to maintain their dignity and most importantly to remain in their own home.

Our decision to start Home Instead South Lakes was influenced by our own personal experiences of the care sector.

Will’s involvement with care came about when his mother, a fiercely independent lady who lived at home, started to struggle with day to day tasks. Like many people Will didn’t know where to start or who to go to for advice. He personally experienced how difficult it was to find quality and consistent care. Rushed visits were the norm with different stressed carers focussing on completing set tasks rather than his mum’s very real need for companionship…someone to sit and have a cup of tea and a chat. He knew that she deserved so much better.

Judy’s experience in the care sector has included working for a high quality residential care home group and managing a retirement development where she worked with many older people and their families, helping them to live happy and fulfilled lives.

She saw how difficult it could be for families to juggle their day to day roles with caring for an elderly relative. It was whilst working at the retirement development that Judy first came across the local Home Instead office and was impressed to see some of the ways in which it is different from other traditional care companies:

  • Taking time to get to know their clients and matching CAREGIvers based on personality, hobbies and interests so they could start to form lasting relationships.
  • Care is not task based – it is all about the person as an individual.
  • Carefully selecting compassionate, friendly CAREGIvers and ensuring that they are trained to the highest standards so they support clients with confidence.
  • Home Instead is the only care company in the UK to have been granted the Queen’s Award for Excellence (Innovation) and to hold over 20 “Outstanding” ratings from the Care Quality Commission

Together we decided that Home Instead’s mission of aiming to be the most admired care company by changing the face of ageing was one that resonated with us and echoed our own values. We are therefore very proud to be bringing Home Instead to the South Lakes - including the following towns and their surrounding villages - Kendal, Windermere, Ambleside, Grange Over Sands, Carnforth, Ulverston and Barrow in Furness. 

We aim to provide the high quality care that we believe everyone has the right to receive. Our personal pledge is a simple one, we must provide the type of care that we would want for our own loved ones – nothing less.

Whether you are enquiring about care in the home or you are interested in joining our compassionate and dependable team of CAREGivers, please give us a call on 01539 267220

Judy Clay
Home Instead Senior Care
South Lakes
CAREGiver assisting client with phone