Our care is tailored to meet the needs of each of our clients and to provide continuity of care, we send the same CAREGiver to each call. For more information about our care services please speak to one of the team. Read more about Our Care Services.
The Southend on Sea office offers home care to the following areas:
- Leigh On Sea
- Great Wakering
- Foulness Island
- Thorpe Bay
You asked me for my impressions of the service provided by Home Instead. I would put my comments under three headings: 1. Professional I have been really impressed with the efficiency, and professional assurance of the service. It is clear that the Caregivers you use are properly vetted, trained and supervised. Care is taken around home health safety issues, proper information is sought in regard to the health and social needs of the client. There is open record keeping following each visit which remains in the client's home. There is also follow-up to ensure service is working well. Lee has been scrupulous in ensuring that our particular needs are met. 2. Personal You make every effort to build a relationship between one caregiver and a client so that confidence and sensitivity is built up. That ensures that the family carer also has confidence and knows that personal information and sensitivity is built up over time. In our case the companionship aspect has been the vital element of this service and has really made a difference. Brian was really very worried indeed about a stranger coming into his home to be with him. He now very much looks forward to Ray's visits. I also feel confident that You will respond should a particular unexpected need or crisis emerge. 3. Flexible You have been extremely helpful and flexible with the times so that Brian can have some company during the irregular days when I have outside commitments. That flexibility has meant that the service is there when we need it rather than to fit in with your organisational needs. To sum up so far I have genuinely felt that the service puts the needs of clients at the core of what it does. I wish I could say this about my other experiences in seeking help. Thank you. I hope and trust that as your service grows you are able to maintain these high standards. Katherine KKatherine K