“ The service received from Home Instead Senior Care was always excellent, from my Mum's initial assessment to the matching of the caregivers and the support shown by all the staff in the office and at home. The whole team always seemed to go that 'extra mile'. How lucky were we to have a caregiver accompanying my Mum to hospital in an unexpected, admission, stay with her till we could be with her, we can't praise the caregivers enough for the kindness shown to Mum. Thank you. ’’
Fiona W - Daughter of Client
For the past year, my elderly mother has received care, twice daily, from a dedicated team at Home Instead Senior Care (South Devon). This support has enabled her to continue living independently and safely in her own home. She receives assistance with physical care, light housework, laundry, food shopping, preparation of meals and supervision with medications. Home Instead Senior Care (South Devon) also arrange all necessary GP/pharmacy liaison on behalf of my mother as I live abroad. My mother is treated respectfully and with kindness and likes the continuity of care by her 3 dedicated carers. Home Instead Senior Care (South Devon) keep me updated by text and emails and regularly review the quality of service provided and the satisfaction of the clients. Overall, I have found the Home Instead Senior Care (South Devon) to be a reliable and professionally run organisation which we can trust to provide high-quality care and support for my mother. I would whole-heartedly recommend Home Instead Senior Care (South Devon) to others.
Debbie T - Daughter of Client
Home Instead provide a companionship service for my mum and I honestly cannot fault them. From our initial phone call to present day, they have been amazing. Mum's companion is like a breath of fresh air, she is so full of life and exactly what mum needs. Not only have they been fantastic with mum but also with me. My husband suffered a cardiac arrest suddenly and when I phoned the office to inform them so they could let mum's carer know, the lady I spoke to was fantastic, so kind and caring. It was just like speaking to a friend. Nothing is too much trouble and you just know you're in good hands.
Pat P - Client
Very pleased with Home Instead Senior Care. Professional/ help introduced to me/ owners very professional. My lady helps with domestic work etc. shopping etc. Hope I do not have to have nursing care but if I do I know it would be first class.
Gerard C - Client
My carer and his car are things I look forward to. Our trips out are humorous and stimulating. I feel safe and confident with my carer and enjoy stopping for coffee and feeling part of normal life again.
Stephen T - Son of Client
Home Instead arranged for a lady to visit my mother for 1 hour on a Tuesday, Wednesday and Thursday afternoon. This is first to relieve my mother's partner (& carer) so that he can do some jobs and have some time to himself and secondly to provide female company just for a chat. The lady who visits is lovely, my mother really looks forward to seeing her and enjoys her company. Home Instead did really well to provide just the right person, based on questions asked at the outset.
Tracy F - Daughter of Client
Excellent care given at all times.
Excellent communication between all parties.
Thank you to the manager and our care giver.
Jackie C - Daughter in law of Client
My Mother-in-law (M-I-L) required extra care at home following a fall. Home Instead were caring and professional with their help ensuring the care plan was tailor-made but more importantly, matching care givers to my M-I-L's personality. This approach was so important and refreshing. Care was given for personal care and companionship. Home Instead always go the extra mile and this applies to the whole support team.
Theresa L - CAREgiver
I have really appreciated such a warm and encouraging approach to care, within the training. The whole ethos seems to be on genuine caring and support for all involved within a very supportive team.
Marilyn R - Daughter of client
Home Instead Senior Care Paignton came to the rescue in July 15. I had over the years employed (on my Mum's behalf) several Personal Assistants but over time they had moved on to further their careers - although we still have one dedicated P A who has been with us for four years. I was very nervous about going to an Agency as I had heard many horror stories of people turning up late or not turning up at all - amongst other things. I had spent several months trying to find an agency that could "take us on" and then one day someone mentioned "Home Instead" who were just starting up in Torbay. I made contact with them that afternoon and they came to do an assessment that day. I was very impressed with their ethos and that the service they would provide would be tailor-made to suit Mum and I and that it would be truly personalised. They have more than lived up to this by providing lovely, regular, prompt, caring, dedicated, compassionate, well-suited, care-givers who we value enormously. The Director, Manager or Office staff are always available to sort out any queries of changes to care and take their time to ensure that an efficient and effective service is being delivered. We may well pay that little bit extra for the service but it is worth its weight in gold knowing that I and Mum can depend on them totally. As a full-time carer, this is a must - life is stressful enough as it is without the extra worry of "what time are they coming - if at all" or are they in such a rush that they can't deliver that personalised care that every cared for person and their carers deserve. So, in conclusion, a big Thank You to Home Instead for helping me to continue caring for Mum at home in her twilight years - the alternative would have been a Nursing home.