Home care in Southampton

I do not know where we would be without Home Instead and their wonderful carers. Everyone is without exception caring and kind. Also so professional, noticing changes in Mum’s condition speedily so that we can be proactive in seeking early help from GP/District Nurse etc. They are there in times of crisis and always supportive and going over and above what you might expect. I cannot recommend you highly enough. You are enabling Mum to stay as safe as she can be in her own home which is what she wants. Well done Home Instead.

My father has been part of the Home Instead ‘extended family’ for over two years. As his needs have changed the service that he receives has been adjusted to enable him to live well in his own home. As a whole family, we continue to be reassured and impressed by your genuine care, friendliness and high professional standards. We additionally hear of much enjoyment and humour during the visits each day! I admire the way that through the portal notes I can also get to know your exceptional team – whom you have carefully matched to my father’s needs and interests. Through some challenging years, I congratulate Home Instead for providing such a steady presence in my father’s life. Thank you so much!

Home Instead have been a lifeline. They have provided excellent care and support for my Dad since 2018. They have also been there for us, Dad’s family, offering help, comfort and peace of mind if needed. I have the highest of praise for all the staff at Home Instead. From the managers to the support team at Headquarters to the dedicated care givers who have looked after Dad so well. Over the years they have maintained a very high standard of service including the very difficult Covid period.

I can say that since Home Instead was introduced her life has significantly changed for the better. From being depressed and in danger of eating out of date food to being happy and more confident and by finding not only helpers but new friends. The service has proved reliable and with continuity maintained. The staff have kept her safe and have shown great kindness, even going above and beyond in making sure she enjoys her shopping trips and other little treats. I am impressed with the leadership and am grateful that I am kept up to date and that we can share opinions and thoughts. When required any action is taken straight away.

From our first conversation with staff at Home Instead we felt comfortable with their client-centred approach towards Dad’s needs. The practical advice they gave to us (his family) about getting him to accept the care was superb, as we knew Dad would not want this… “he was fine”.
Since Home Instead started to visit my dad for an hour per day on weekdays, the positive changes in his physical appearance, eating/drinking habits, and general outlook on things has been dramatic. Makes our visits more focussed on Dad, and not about cleaning, washing, etc.
Well done, your input here is fantastic and very much appreciated.
I would strongly recommend the Home Instead service, but in addition to that one of my biggest clients who are also a franchise domiciliary care providers have told me that Home Instead are very well respected in the industry, and my wife’s colleague (NHS) has used them for her mother.

All of my family have been consistently impressed with the high level of service and care provided by both the staff delivering care to our mother at her home and also the office support staff. Being able to deliver the flexible care our mother needs as well as being so genuinely caring is very reassuring to us as a family as we all live some distance from Mum. The Annual Review just undertaken again demonstrated that Home Instead provide the care that is needed with compassion and professional standards that are of the highest quality.

My review reflects the ongoing care that Home Instead have provided for my Mother and Father (Latter RIP 2018) over the last 8 years and continue to do so. It’s wonderful; Very carefully sensitive and very warmly done whilst being very efficient and thus reassuring for my siblings and I, who all live at least 90 minutes away. The team have been quick to spot and flag up any changes in behaviour that might need addressing e.g. UTI. as well as helping my Mother to get her Covid vaccinations despite backlogs at the GP. Thank you very much.

The standard of care Mum consistently receives is just exemplary. The caregivers are amazing, and have improved the quality of Mum’s life so significantly. As well as her personal care and support with daily living, they take her out on walks and outings and do craft activities and baking with her; all the things she used to love so much. They are so gentle and patient with her, and so understanding of the struggles she now faces. I never have to worry when a caregiver is with her because the quality of care is so high. We have excellent support from the Care Manager and Head Office staff, and the communication is brilliant.
We absolutely love our time together at the Memory Café! I consider it to be the best quality time I spend with Mum now, where we laugh and have fun together, and she is just like my old Mum! I am so grateful for this resource, and the support it gives me as a family Carer.

I would highly recommend Home Instead as a result of their wonderful care for my nan. All the staff went above and beyond many times, always providing a high level of professionalism and excellent care.
The caregivers were all so lovely and made my nan feel very special and loved, in what was a difficult time for her. Our family could not have asked for more. I know my nan was incredibly grateful for everything the Home Instead team did for her.
As a family, if we ever had a query, there would always be a reassuring and friendly voice at the end of the phone.
Thank you so much to everyone.

I am very pleased with all aspects of my care plan. All the carers help me a great deal and if there is something that needs doing they will do it for me if they have time that is allotted to me. If not they will do it on their next visit.

Home Instead has supported and cared for my mother, who is 94, for the last six years. The caregivers have always been reliable and caring towards my mum. She would not have been able to stay in her own home without the help of Home Instead. It has been well worth the expense.

Home Instead is the best, caring, consistent, professional, reliable. Seeing my caregiver is the highlight of my week. Without them, I would be in a terrible pickle.

Very happy with the level of care and service provided. Very friendly and caring staff who have helped my grandparents immensely.

My Dad has Dementia and is recently widowed. His general health is OK, for his age, but his eyesight and hearing are both poor. As I live over 40 miles away, I was finding it difficult to look after my dad’s needs and fit in with work and family commitments. Home Instead was recommended to me by a work colleague and they have been an absolute Godsend.
The quality of the care my dad gets is excellent, it is noticeable that his general well being has improved as a result of the regular care visits he has been receiving. For my part, I have found that both the carers and the management team have been very well organised and we have a superb working relationship. As Dad’s needs have changed, Home Instead have been quick to both inform me and adjust the care support provided. I am now able to not have to worry about how Dad is. I would strongly recommend Home Instead as an excellent care support agency.

We have found Southampton Home Instead to be a thoroughly professional and caring company. The management has shown great organisational skill to provide the level of care that we believed my mother required, at a time when they were already heavily committed. The level of patience and dedication of the careers has been exceptional over the seven months that we have been using the Home Instead services. We are very happy that we managed to persuade them to take on the care of my mother at a time when we were finding it very difficult to find a solution to our needs.

The care and support that my Dad gets from the team of Home Instead is excellent. Dad feels safe and comfortable in his own home with their help and support and I am very grateful for their help as it enables me to work. They are also very kind and helpful if we have any problems.

Home Instead have provided care for my mother for the last few years and I honestly don’t know how mum would stay living independently in her own home without them. The carer team give amazing continuity and their care is second to none. They add so much to mum’s life and ensure she is happy and content. The office staff too, are always so helpful and understanding and oversee the whole service really well. Thanks again to everyone!

Since contacting Home Instead, the whole family have been really impressed at the friendly and adaptive approach to providing care that Home Instead have provided since the middle of last year (2018). We initially contacted them to provide care to my mother-in-law and father-in-law, as my mother-in-law was discharged from hospital with terminal lung cancer and my father-in-law has dementia. Since taking them on, all the carers have provided a sympathetic, calm and friendly approach to the care they provided. Since then, we have sadly lost my mother-in-law but they continue to provide a high level of care and compassion to my father-in-law, in particular with his dementia, they are patient and understanding with him. When you hear of some, quite frankly alarming stories about carers, I can say hand on heart, Home Instead provide a level of care that we, as the family, feel happy and confident that we chose the right team to provide the care that my in-laws deserve. We rate them highly.

Mum has been extremely pleased with the service received. The ladies that visit have taken time to chat with Mum and get to know her better. They listened to Mum during a period of loneliness. They will also undertake household chores as directed my very houseproud mum.

I first made contact with Home Instead at the end of Aug 2018 with a view to putting morning care in place for my mother. It started in September and from day 1 they have been a pleasure to deal with. We are now over 3 mths into this arrangement and they have never let my mother down. When I’ve asked for additional help (e.g. hospital visits) they have gone out of their way to accommodate her requirements. Two ladies were nominated to supply care to my mother and both, as far as she is concerned have become ‘friends’. She very much looks forward to their ‘visits’! Care is never cheap and I’m sure Home Instead are not the cheapest in the area, but as with most things, you get what you pay for. From my perspective, my mother is getting value for money, not that she values the care she gets in monetary terms – from her perspective she now has 2 new ‘friends’ who are helping her with her daily needs. I can not praise or thank Home Instead enough. I am very happy to recommend them! 5* service!!

Carers are very punctual and reliable – never actually known them to be late, let alone not turn up! Know the routine, the client seems very comfortable with them, nice having the same carers.

The Home Instead team are compassionate and caring. They help Mum with her aches and pains and suggest ideas to make her life more comfortable. They are also extremely professional. They take responsibility for day-to-day activities and chores and use initiative when they see something that needs doing. Mum would certainly not be able to stay at home without the support of Home Instead.

Myself and my family have been very pleased with the level of care provided by Home Instead, we have faced one or two challenges since they have been looking after Mum and they have been brilliant.
Everyone is always very friendly and helpful in the office, nothing is too much trouble. The carers on Mum’s team regularly go above and beyond to look after Mum and she gets on well with them which is the main thing. Mum’s happiness and safety is our main priority and keeping her in her own home for as long as possible.
The portal is invaluable with all the notes from the carer’s visits as my Mum has dementia this is absolutely crucial and if there are any concerns raised by the carers the office will always contact me if the matter is urgent.
The best decision we ever made engaging Home Instead.

Home Instead provide an incredible service to my dad, regularly going above what is expected. They are quick to respond to any change in needs and regularly review to ensure the right level of care is in place. But most importantly the caregivers care and always do what is best for dad.

Over the years, Home Instead has provided excellent carers who have given me great service along with friendship and care. I could not remain in my house without them. I can recommend this company to anyone needing help in their home.

The team at Home Instead (Southampton) have supported my parents for almost a year and a half now, and in that time have shown huge compassion and care towards them, really getting to know them, and treating them as the individuals that they are. When my mum sadly passed away recently, the Care Professionals worked hard to support her, my dad and us as a family, often adapting her care at short notice to meet her increasing needs. They treated her with great kindness and dignity, making her final weeks easier for us all. They continue to support my dad, adapting to his new needs and showing genuine empathy. He told me recently that they’re like family to him – this gives us huge peace of mind. I can’t recommend Home Instead highly enough. They’re marvellous.

Making the decision to move from another home care provider to Home Instead (Southampton) was the best decision I could have made.
I have been particularly impressed and grateful for the team’s responsiveness to Dad’s needs when the team have gone above and beyond on a number of occasions.

Dad has been using Home Instead (Southampton) for well over a year now and as a family, we have been delighted with the care he has received. He has a regular team of carers who are all lovely, kind and very professional their care has enabled Dad to stay in his own home and still live independently. I would like to thank everyone for all their hard work and dedication in looking after Dad.

I’ve been using Home Instead for personal and general care for over four years. The carers they send are all extremely good. They’re friendly, professional and reliable.
I’d recommend Home Instead (Southampton) wholeheartedly.

The managers, staff, and carers at Home Instead Southampton are really good. My mother had used them for a couple of years. She had a fall 10 weeks ago, ended up in hospital, and went to a care home.
She seemed well enough to go back home after about 9 weeks. Home Instead did a fantastic job helping to get her home but unfortunately it became clear my mother was not fit enough, even with three visits a day. I was physically and emotionally exhausted keeping an eye on her after the first night, they could not have been more caring or understanding for me and my mother. The management were clearly more concerned about our well-being than the loss of business. I could not recommend them more strongly. I would like to thank them all for their loving professionalism.