Build a career by making a difference
Excellent support from a small and friendly team
We have an exciting opportunity for a talented, enthusiastic and ‘can-do’ Care Coordinator / Scheduler to join our award-winning team. Because of our growing reputation, we are expanding rapidly throughout the South Manchester and North Trafford area and are looking for the right person with excellent administrative, IT and people skills to help drive our highly regarded care business forward. This role offers great career prospects and the chance to be part of a strong supportive, friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home. All our visits with clients are for at least an hour, often more and our CAREGivers visit the same clients providing consistency and the opportunity to develop, meaningful, trusting and long term relationships. It will be your job to ensure all these visits are planned and organised and that our CAREGivers are coordinated to turn up on time, every time.
The Care Coordinator / Scheduler is responsible for the allocation of CAREGiver working hours whilst ensuring our robust quality standards are met. . You will need to be able to develop excellent relationships with both clients and CAREGivers, creating client schedules and records and supporting the Care Team by working with families, professionals and other CAREGivers to achieve the very best outcomes.
You will be expected to:
Organise all rotas and staffing requirements
Ensure all staff and clients are aware of working schedules
Develop excellent relationships with both clients and CAREGivers, creating client schedules and records and supporting the Care Team by working with families, professionals and other CAREGivers to achieve the very best outcomes.
Be responsive to changes in the schedule and liaise with relevant team members
Provide other administrative and project support as required by Franchise Owner or Care Manager
Be able to adapt quickly to emergencies and / or other unforeseen circumstances ensuring all visits always take place
Provide timely response to client requests and ensure they are constantly updated with new and changing information
Provide out of hours “on call” assistance on a rotational basis
Support delivery of care visits in times of need which may include out of hours
You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment providing ‘superior’ customer service.
You will have experience in delivering or managing /coordinating care delivery and exceptional organisational skills
High levels of computer literacy with strong Word and Excel skills
A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment
A persuasive, responsive and professional telephone manner; a smiling personality and empathy for others
An outstanding eye for detail and a ‘right first time’ attitude
The ability to multi-task and prioritise conflicting deadlines
The ability to make friends and influence people!
To have pride in your work; the want to work ‘above and beyond’ and have high standards of commitment and achievement.
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
Salary £19,500-£22,000 dependant on skills and experience
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.