Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Solihull Team

David Dunn: Owner

David Dunn: Owner

Hi I’m David, owner of the Home Instead office in Solihull. Up until this time in my life I have had a career in Engineering where I have worked as a Product Manager / Project Engineer for a number of international companies during which time I have been fortunate enough to travel all over Europe and as far as Japan. It is through personal family experience that I understand the challenges of finding the right care to support a loved one. This experience encouraged me to open the Solihull office. Our aim is to change the face of ageing in the local community. We are totally committed to quality and believe this can only be achieved by having the right systems in place, together with a team of appropriately trained people who share our values and aims of enriching the lives of our clients.

 It’s wonderful to be part of a team that make a difference to the clients they care for, and to be able to provide employment opportunities within the community. In my spare time, I enjoy a variety of sports including taking part in triathlons, golf, table tennis and hill walking

Tracey Westwood. Care Manager

Tracey Westwood. Care Manager

Hi, I’m Tracey, I joined Home Instead after working as a Care Manager for a large home care company. I have worked in the care sector for a number of years and have gained my QCF Level 5 qualification in Health and Social Care.

In my personal life I am a full time carer and therefore, have empathy and understanding of the difficulties faced on a day to day basis not only for the client but also for their next of kin.  I know how hard it can be to source the appropriate care and support for your loved ones, so am passionate about providing the best quality person centred care with dignity and respect.

Kerry Williams. Recruitment and Engagement Manager

Kerry Williams. Recruitment and Engagement Manager

Hi! My name is Kerry, I am the Recruitment and Engagement Manager. Recruitment is so important to Home Instead Senior Care, as it is vital that we employ the right people to look after our clients. We only take on CAREGivers that I would be happy taking care of my own loved ones.

My role is to attract and recruit our wonderful CAREGivers, ensuring they share our passion to provide the highest standards of care. Making sure they are happy and informed throughout the whole recruitment process. Also to make sure that once part of the team they are kept happy and feel secure and valued in their role.

I come from a background of recruitment, but I have always loved speaking to people and that feeling of making a difference. Using my Creative Writing degree I was always looking for new ways to attract and to improve my candidate’s experience.

I was drawn to Home Instead’s ethos and dedication to quality. I have a great sense of pride in my job and love that the people I am recruiting make a real difference in someone’s life. If you are interested in joining our team, just give me a call!

Kathy Carter. Learning and Development Co-Ordinator

Kathy Carter. Learning and Development Co-Ordinator

Hi, I’m Kathy. I am the Learning and Development Co-ordinator. I joined Home Instead in 2015 as a CAREGiver. This was a complete career change for me as I had been teaching children for 20 years. I wanted to regain more of a work life balance and do something more with my caring skills. When my nan became ill, and needed more care, it became clear that my new path was to work with the elderly.

I soon fell in love with being a Home Instead Caregiver. Not only did I feel valued and appreciated but I soon learned how amazing our seniors are and how varied and rewarding the role can be. What can be better than seeing the difference you make on a daily basis?

When I was promoted to being an Area Supervisor I liked the responsibility of maintaining our high standards and supporting new CAREGivers.

Now I am responsible for welcoming and training newcomers to become Home Instead CAREGivers and acheive their Care Certificate. I use my teaching skills and my wonderful care experiences to inspire others.

I also organise ongoing training to help us understand the different needs and conditions our clients have and how we can help them. It is great to be part of a professional team all working to be the best at enabling our elders to remain safe and happy in their own homes.

I would not want to do anything else!

Alice Jarvis. Care Coordinator

Alice Jarvis. Care Coordinator

Hello, I am Alice and I am the Care Coordinator for Home Instead Senior Care in Solihull.

I grew up in Knowle and attended Arden School and Sixth Form College.

I enjoy taking part in volunteer work and fund raising and for the past 2 years I have volunteered at a homeless shelter in Birmingham. I decided I wanted to volunteer to make a real difference to other people’s lives, and in turn I have learnt a lot out of the experience too.

That was one of the reasons I joined the Home Instead team because I wanted to feel I was making a difference. I began with Home Instead as the office administrator, which gave me a great opportunity to build relationships with our CAREGivers before I moved into the role of Care Coordinator. Now I ensure that our lovely clients get the right care at the right time.

In my spare time, I like to go walking with my Jack Russell, Humphrey, and enjoy spending time with my family and friends.

Jo O'Grady. Recruitment Coordinator

Jo O'Grady. Recruitment Coordinator


I’m Jo and I am the Recruitment Coordinator for the Solihull Branch.


My role with Home Instead is to recruit fantastic CAREGivers who are passionate about supporting and helping others within the home environment and having previously worked in the care sector I understand the qualities and high standards we look for in CAREGivers.

I was really drawn to Home Instead as I feel they are passionate about delivering a high quality service.


I currently live in Solihull and in my spare time I enjoy riding my horses and walking my dogs

Home Instead Senior Care are providing fantastic support and care for my Aunt which is so reassuring to know as I do not live close by. The staff are magnificent and always go the extra mile to ensure my Aunt has what she needs. I would not hesitate to recommend this company to anyone looking for care for their relatives/friends.

John - Bromsgrove