Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

""Just a note to say thank you all so much for the care you have given to "Pop" over the last few years. The care has been second to none and we could not have managed without you"  Roger and..." Thank you's
"Thank you very much for all your help over the past years- it looks as though my Mother will be going into a care home. Home Instead has been very caring and efficient-with reliable, helpful carers-who have always..." Susan & Janet
"To Stuart and the team who cared for Mrs P. We would like to express our thanks for the care you provided to our mother during her illness. In particular, Ginette, thank you for always understanding my Mother's needs..." Kalpana & Family

"I would like to take this opportunity of thanking you and your team for all your assistance - you have all been very kind and accommodating- we will miss you!"

L Wythe

"My husband was a very independent man now reaching the end stage of a difficult illness. He wished to die at home and to make this happen we needed support. Home Instead developed an excellent relationship with him enabling him to accept personal care and look forward to their visits. The carers were always respectful and very competent but also provided some fun and laughter in a difficult time. They did exactly as I asked in making me aware when they noticed something that needed a doctors advice. When I needed to increase the care visits and do this urgently so my husband could come home from hospital the management made this happen. Management and carers were supportive to me and continued their sensitive care until my husband died."

Jacky L

"We thank you for all the help and support for Viv-especially Ashley, Junko & Sue. Viv is settled in her new home and at least has lots of company and activities. It would have been nice for her to continue to live in her own home but as her memory deteriorated we think the move to the home was the only option. You offer a great service and we happily recommend you. Thank you."

Mr Williams & Family

"I would like to thank you all for your assistance in helping my Mum to stay in her home, over the last few months, with special thanks to Sylvia and Minaz, Mum's carers, for all their kindness in dealing with Mum. They have been wonderful!"

Mrs Dwelly

"Dear Graham & team Thank you for all the wonderfull help you have given to Maurice and me over the last year! You've suceeded where many have failed! Love Freda"

Freda-Pinner

"Just to say thank you SO much for all your support in sorting out equipment and Carers so Dad can come home. We really appreciate your time, effort and kindness with us all as a family.xx"

Diane

"We all just wanted to pass on our thanks to all the staff who took care of mum.  Everyone was so caring and understanding and it made a big difference to mum and her family.  "

Mrs Wilson-Pinner

"My Mother was cared for by Home Instead from when my father passed away in 2013 until the end of August 2017 when we took the decision to move Mum to a care home. Throughout that time the carers provided really took their time to look after Mum and I know she appreciated it greatly. For my part, I was confident that Mum was in safe hands at all times. I can't recommend Home Instead highly enough."

Chris L

"Jacquis care for Jill has been outstanding and also thank Jill's other longstanding carers Bismah, Roxanne, Anita and Sharon as well. I am very grateful to all of them for their devoted attention to Jill and working together with the live-in carers."

Caroline

"Having just spent the whole day inducting staff at Home Instead Ruislip and Harrow, I would like to thank them for hosting the most organised sessions I have attended. The staff were helpful and on the ball all day. I want to come back!"

Adrian Kelly-Learning Curve

"My father, who is 88, looks forward to his care visits. The carers supply him with much needed social contact (he is housebound) and ensure that there is a much needed watchful eye on his overall health. This certainly gives peace of mind to myself and my sister, who reside some distance away. Good care company, with good staff and good quality service."

Andrew

"Many Thanks, to you and all your team. You gave us great support and we are very grateful-please pass on my best wishes also to Julie & Edyta. I would add it is only with your support that Mum has been able to stay at home in the flat for these past few years and that this has meant a great deal to her and to all the family."

Mrs Kelleher-Harrow

"Thanks to everyone involved in making my wife so happy. Your service is excellent and good value."

Mr A-Ruislip

"To date I am very happy with your service. Others have commented that my Mother even looks a little better. The aggression that my Mother, supposedly, showed to the previous morning carers has reduced with your morning carers so that is very pleasing and shows they have the "right" approach to my mother and have been well trained in how to deal with her Alzheimers. I am especially pleased with the service when you phone the GP surgery directly to arrange a home visit. That is especially valuable to me. Thanks."

Mr Jones - Ruislip

"I would like to thank Home Instead Senior Care for the help that they gave us during my wife's illness. The Caregivers were kind, helpful and punctual. Your office was very efficient and always notified us if there were any unexpected delays or substitutions due to traffic conditions or sickness of Caregivers. Home Instead was the only organisation we encountered that was able to respond quickly when our circumstances and needs changed, and showed a concern for our welfare and a willingness to help that went beyond what I would have expected in a business relationship."

R Merrifield-Eastcote

"Many, many thanks for your care and kindness during the last few years. We will miss our cheerful daily carers, but, who knows? we may need your help again in the future."

Mrs Phillips-Eastcote

"I can't thank you enough for all you did for Albert, you gave us extra time with him at home. Again thank you all."

Mrs W-Harrow

"I want to thank you and your many excellent carers for all your help over the last couple of years (I can't quite remember when we started). I've said it before, but the likes of the "regulars" Lorraine, Kim, Roxy and Hilary have been absolutely stellar (plus other more occasional carers like Junko). I don't know how they cope with their demanding roles and all the travel. And Marie has been an experience - ultimately a very positive and supportive one."

Mr Watson

"I just wanted to say "Thank you" to you and your team for the continual support, care & genuine kindness shown to both my Mum & Dad. Please let the care team know how grateful I am. Also thank you for your wonderful support during my Dads recent episode."

Mrs G-Ickenham

"Sadie was lovely and cared for Mum well. She made it very easy for us all as it was our first encounter with care. Mum was very relaxed in her company and she looked after her with confidence and understanding."

J Marshall-Ickenham

"Thank you to all the staff for looking after my mother. Being punctual and in a routine was a big help."

Mrs H-Hillingdon

"I contacted Home Instead when I could no longer look after my wife (with Alzheimer's) on my own. They were never late, I always had the same carer and they were such a pleasure to have in my home. I would have no hesitation recommending this company and their very pleasant staff."

Mr Godfrey - Eastcote

"Home Instead met all the expectations that their website showed. A kindly service to a mentally frail Mum, the carers were considerate and compassionate, even though there were days when Mum was aggressive and unkind. I felt supported and was well informed as to what was going on with Mum, which was difficult as I lived 50 miles away. Thank you Home Instead for all your care."

Mrs Matthews

"When 'Happy' comes in the mornings it is like a great load lifted from my shoulders. I think she is fantastic, she makes my day!"

Mrs S - Pinner

"I am very happy with the service provided, my caregiver just gets on with it to a high standard, I would recommend without a doubt."

Mrs L- Ickenham

"I found your services excellent and Roxanne was so friendly and caring. She treated me with such respect and kindliness and I did appreciate the fact that she came each day so that she got to know exactly how I wanted things done. She was lovely and I knew I was in safe hands. "

Mrs W-South Harrow

"I am quite happy and the Carers are helpful, I have already recommended to a friend."

Mrs F-Ruislip

"This is the second time I've had Home Instead, the girls are really helpful and willing to do what's important in your home. All the girls are friendly and make you feel special. I have recommended them to friends who are also very pleased with the service."

Mrs A-H

"Home Instead Senior Care have rescued my family twice in the last year. They have combined a very professional approach with a very caring and considerate approach. And they have never been patronising to either of my parents. I would not go to anyone else."

A Etkind

"I cannot say how grateful we all are for all your help and advice with my mother. Now that she is no longer at home, we appreciate even more the kindness, dedication and affection that she received from your carers. They were always prepared to go just that little bit farther than they needed to..... so very kind. The whole family extends their thanks and please accept my kindest wishes."

Katia

"Thank you so much for looking after Mum recently. Linda was wonderful, and Mum thoroughly enjoyed her company. Mike and I had a wonderful break with friends whilst everything ran smoothly at home - perfect!"

J Neave-Eastcote

"I wanted to thank Home Instead for all their support for my father over the last 2 years. He has just gone into residential care but without the help from the carers at Home Instead it would have happened a lot sooner. The carers we had were all very well trained and friendly and Dad greeted them as old friends. They got here whatever the weather (through last winter's snow) and were able to accommodate any changes required such as additional visits."

Deirdre Tobin & Chris Cullinane - Uxbridge

"As I live a great distance away, I appreciate the efficient and reliable contact with Home Instead staff which means that I keep up to date with what is happening. I am very pleased that my concerns are acknowledged and acted upon. My aunt likes the carers who go in to her so that too is very important."

Mrs Frew - Bury, Lancashire

"Home Instead looked after my mum at home for three years prior to her being taken into residential care. They are very conscientious at all times in the level of care they provided and I found them to be very flexible in their working arrangements. I could call on them at a moment's notice if circumstances changed and there was never any problem. I would highly recommend them to anyone. Thank you Home Instead."

Mr D Green - Eastcote

"The Moyse's family would like to thank Home Instead for the excellent care her husband is receiving by Marie and the staff."

Moyse family - Ruislip

"All my friends who I recommended Home Instead to have been delighted with the service and that goes for me too."

Mrs F - Northwood
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