The Ruislip and Harrow Team
Caroline and Stuart Hart – Owners
Caroline and Stuart have lived in many different countries around the world, including Thailand, Indonesia, Cayman Islands and the USA as Stuart pursued his career in banking and financial services.
Having left that industry they have taken over the Home Instead office in Ruislip & Harrow because they want to continue its provision of the highest quality of care in the local community.
Their roles within the business are complimentary with Caroline focusing on the general management of the office working closely with the staff and the management of social media.
As well as the financial management of the business, Stuart is focused on continuing to build relationships with local providers and organisations to ensure that Home Instead Ruislip and Harrow continue to make a positive contribution to the community. Stuart is also the Responsible Individual for the service registered with CQC.
Pauline Mclean. Administrator and Compliance Manager
Pauline joined Home Instead in October 2016. Prior to that Pauline worked as a nursery officer for many years during which time she gained her Level 3 Diploma in childcare. Deciding that she wanted a career change she felt the domiciliary care would be an area that would interest her. Pauline has gained much experience in her career and has also studied to acquire a number of additional qualifications, including NVQ Level 2 & 3 in Business Administration and a HND in Business. Pauline manages a number of administrative duties in the office, including assisting the Trainer and working with the Directors on recruitment and regulatory compliance.
Graham Cooper-Godman - Trainer
Graham joined our team as a CAREGiver in February 2011. Prior to joining Home Instead Senior Care he had worked in various office environments before deciding to change his career after assisting with the care for his mother in law.
Graham currently continues as the Trainer/Assessor and he also covers the induction training for new CAREGivers and refresher training for existing staff.
Graham has completed his NVQ Level 2 & 3 in Health and Social Care and has his NVQ Level 2 in Team Leadership, NCFE Level 2 in Mental Health Awareness and Safe Handling of Medicines and OCR Level 2 in IT User Skills (ITQ). He is now studying for his Level 5 qualification in Health & Social Care.
Graham says about his previous role as a CAREGiver "I love my job as it feels like I am going out to visit my friends."
Ashley Skates - Senior Field Supervisor
I have been working for Home Instead for just over 5 years. I started as a CAREGiver and loved it immediately. I love the variety of calls, the clients and my colleagues and the flexibility of the hours suit me.
Thanks to Home Instead I have successfully achieved 2 new qualifications, my NVQ levels 2 & 3 in Health & Social Care. I have now been promoted to be a Senior Field Supervisor and I am very proud, excited and enthusiastic about my new role and I want to continue my professional development with the team at Home Instead in Ruislip. I love the fact that we put the client first in everything that we do.
We are very proud to have a priceless team of dedicated, compassionate and reliable CAREGivers, many of whom go above and beyond the call of duty to take care of our clients. These are people who really care.
If you think you could fill this role we are always looking for people with these qualities to join our team. Call Pauline on 01895 624230 or email her on email@example.com and she can talk you through what we can offer you and what you can do for us.
Misti Toms Caregiver Care Coordinator
Misti originally joined us in 2013 as a new CAREGiver and after a year was promoted to be a Senior. Misti rejoined us in December 2016, having taken a break and is now one of our Care Coordinators.
Misti says "I knew from my first day of training that the care industry was for me. I enjoy the work so much and I wouldn't want to do anything else".
Misti has completed her NVQ 2 in Health & Social Care and is currently studying for her Level 3 qualification.
As a Care Coordinator, Misti is responsible for the experience and well being of our CAREGivers, including the maintenance of the supervisory processes.
Emma Mills Client Care Coordinator.
Emma joined Home Instead in January 2016 as a Caregiver. She has worked in various office roles and felt she needed a fresh start in a totally new job direction. She enjoys meeting and caring for individuals from all fascinating walks of life and has gained experience and confidence in the new challenges that have come her way.
Emma is currently working through her QCF Level 2 in Health and Social Care qualification and has recently joined the office team at Ruislip to assist with client care and to carry on her caring duties.
Clair Bird - Scheduler
I was lucky enough to join the Home Instead Team in May 2011. It was my first job in the care sector and knew that I had found my vocation. I feel the services that Home Instead provide are completely ‘person centred’. Home Instead has made this approach its own and all the CAREGivers and office team put this into practice every single day.
I have completed my NVQ level 2 in Health and Social Care and I’m hoping to start my NVQ level 3 this year.
I joined the office team in November 2017 as the Scheduler and I have learnt so much over the past 6 months and I hope my time and experience as a CAREGiver helps me to be appreciate the fantastic job our CAREGivers do every day.
As I live a great distance away, I appreciate the efficient and reliable contact with Home Instead staff which means that I keep up to date with what is happening. I am very pleased that my concerns are acknowledged and acted upon. My aunt likes the carers who go in to her so that too is very important.Mrs Frew - Bury, Lancashire