Caroline and Stuart Hart – Owners
Caroline and Stuart have lived in many different countries around the world, including Thailand, Indonesia, Cayman Islands and the USA as Stuart pursued his career in banking and financial services.
Having left that industry they have taken over the Home Instead office in Ruislip & Harrow because they want to continue its provision of the highest quality of care in the local community.
Their roles within the business are complimentary with Caroline focusing on the general management of the office working closely with the staff and the management of social media.
As well as the financial management of the business, Stuart is focused on continuing to build relationships with local providers and organisations to ensure that Home Instead Ruislip and Harrow continue to make a positive contribution to the community. Stuart is also the Responsible Individual for the service registered with CQC.
You take care of our clients and we will take care of you!
We are very proud to have a priceless team of dedicated, compassionate and reliable CAREGivers, many of whom go above and beyond on a daily basis to take care of our clients, our CAREGivers are what drives our success.
If you think you could fill this role we are always looking for people with these qualities to join our team. Call 01895 624230 ask for Tracy or Amarjit and they will give you information about our CAREGiver roll.
Tracy Young - Operations Manager
Tracy joined Home Instead Ruislip and Harrow in April 2020 as Head of People. Previously she had worked at the Denham and Stoke Poges Franchise where she completed her Care Certification and provided quality support to clients whilst also supporting the CAREGivers by carrying out their observations, supervision meetings and personal development.
Tracy embraced the experience and completed in-house training on Care Management as well as Train The Trainer courses on Dementia and New CAREGiver Induction Training. This allowed her to deliver in-house training to new CAREGivers and increase their skills set.
On joining Harrow and Ruislip Tracy started working with the recruitment team supporting CAREGivers as Head of People and also took on the role of Office Manager supporting the office based staff and the day to day running of the office.
Before joining Home Instead Tracy had spent over 15 years working in Human Resources Management and Safeguarding, predominantly in the education sector. Tracy’s roles have always related to helping others whether that be students, colleagues or clients. It is where she gains the most job satisfaction.
Tracy said “Working for Home Instead has given me a real sense of purpose, to feel that what I do really makes a difference is invaluable. Each client and each CAREGIver are very different so when you find that perfect match its magical! Being able to find the right CAREGivers to enable our clients to remain in their own homes is a privilege.”
Manisha Fazel - Care Manager
I have previously worked for Home Instead Ealing for nearly 10 years as a Registered Care Manager.
I started my journey in the Care Industry as a Caregiver in 2009 and progressed within the company by taking various roles and responsibilities. Over the years I have gained in-depth knowledge of the Care Industry which enabled me to deliver great quality care to our service users.
I have a willingness to learn and to enhance my skills in order to help the Company grow and to meet its future goals. I have an NVQ Level 4 in Leadership and Management. I am always interested in online courses which can help me to stay up to date with the current legislations / laws.
I believe in the holistic approach Home Instead provide and that the service user is always at the centre of their care.
I strive for excellence. I am dedicated to continually improving the service provided to our service users, facilitating an ideal environment for the staff, clients and their family members.
I am a mother of 2 boys. During my spare time I love to cook, bake, go shopping, socialising with my friends, go out with my family and play family board games.
My belief is “Treat others how you would like to be treated and a smile goes a long way “.
Pauline Mclean. Administrator and Compliance Manager
Pauline joined Home Instead in October 2016. Prior to that Pauline worked as a nursery officer for many years during which time she gained her Level 3 Diploma in childcare. Pauline has gained much experience in her career and has also studied to obtain a number of additional qualifications, including NVQ Level 2 & 3 in Business Administration and a HND in Business.
Pauline manages a number of administrative and compliance duties in the office to ensure Home Instead functions in the correct regulatory manner. She assists the office team and works closely with the Directors. Pauline helps support our CAREGiver’s and makes sure that they have all the data and information necessary to provide the highest quality care to our Clients.
Pauline has continued to study whilst working at Home Instead and has gained qualifications in Medication Awareness and Safeguarding, alongside a City and Guild Accredited DementiaProgram and a Level 2 in Diabetes Awareness.
Ashley Skates - Client Experience Manager
Ashley started working for Home Instead in May 2013 as a CAREGiver and loved the job immediately. She loved the variety of calls, the clients that she visited, the camaraderie between the CAREGiver's and the flexibility of the hours to suit her and her family.
Ashley soon progressed to Field Supervisor, where she was still able to carry on with her clients as well as helping out with office duties. Her ability to handle different and sometimes difficult situations extremely well, led to Ashley being promoted to Field Services Manager, which she held for over a year. After an office restructure and all her hard work and dedication to Home Instead Ashley has now been promoted to Client Experience Manager working closely with our Care Manager, Manisha.
Ashley has always expressed her wish to continue with her own professional development within the team at Home Instead Ruislip and Harrow.
During her time at Home Instead Ashley has successfully completed her NVQ levels 2 & 3 in Health & Social Care and gained City & Guild Accredited Dementia Care. Ashley has also become a qualified Moving and Handling Trainer.
Ashley recently said "how proud she was to be working at Home Instead and loved the fact that we put our clients first in everything that we do"
Emma Mills- Client Service Manager
Emma joined Home Instead in January 2016 as a Caregiver after seeing an advert in a shop window and thought she would have a change of profession after working in transport for many years.
Emma was looking for a new challenge, however it was important that the new challenge was with the right company that was making a difference and providing a high quality service on a daily basis. She enjoys meeting and caring for individuals from all walks of life and has gained experience and confidence in the new challenges that have come her way.
Emma joined the office in the summer of 2017 as a Care Coordinator. Emma has now developed into one of our key players within the office and is now our Client Service Manager meaning that she is responsible for overseeing the care of our Clients and helping our CAREGivers deliver the best service
Communication is a key part of Emma's role and she is on hand to speak with family members regarding their loved one’s care and supporting them with any concerns that may arise to find the right solution.
Emma loves animals, so in her spare time she is a volunteer at a local zoo, Emma says "this is her time so she can switch off and not have to think about anything in particular"
Emma has her Care Certificate and has also completed her QCF Level 2 in Health and Social Care , Level 2 in Diabetes Awareness and is looking forward to starting her level 3 qualification later this year.
Clair Bird - Scheduler
I was lucky enough to join the Home Instead Team in May 2011. It was my first job in the care sector and knew that I had found my vocation. I feel the services that Home Instead provide are completely ‘person centred’. Home Instead has made this approach its own and all the CAREGivers and office team put this into practice every single day.
I have completed my NVQ level 2 in Health and Social Care and The Care Certificate and I am very much looking forward to starting my level 3 in the near future.
I joined the office team in November 2017 as the Scheduler and I have learnt so much over the past 6 months and I hope my time and experience as a CAREGiver helps me to be appreciate the fantastic job our CAREGivers do every day.
Amarjit Bhatti - Recruiter/Trainer
Amarjit started working at Home Instead in March 2018 as a CAREGiver and soon realised that she had found her passion in life. She very quickly started to build great relationships with her clients and colleagues.
Amarjit joined the office Recruitment team in November 2019, her responsibilities are to help recruit new CAREGiver’s and support them throughout their first year and helping them progress. She works closely with Clair our scheduler to make sure that our clients and CAREGiver’s are matched appropriately. Amarjit is also a qualified Moving and Handling Trainer and delivers our induction program to our new CAREGivers
Amarjit has had many years of experience working in customer service within the retail industry and has always enjoyed meeting new people and making a difference to people’s lives.
Amarjit said, “that being a part of Home Instead who strive to go the extra mile is really something that I’m proud of. The level of care that we provide, and compassion given to all of our staff and clients makes it a pleasure to come into work each and every day”
Jacqueline Short - Registered Nurse
Jackie joined Home Instead in October 2020 after working as a NHS Registered Nurse for 30 years. 18 months into retirement Jackie decided that it was not for her and after meeting Caroline & Stuart at Ruislip Bowling Club she was happy to come out of retirement and join the team.
Jackie started as a CAREGiver and now works part-time in the office helping with daily tasks, focusing on and supporting our Live-in Clients and CAREGiver’s.
Jackie has completed our Health Care at Home training at National Office and so, having maintained her nursing registration, she is able to help our Clients with their nursing care needs, as well as training our Senior CAREGivers to provide our Health Care at Home services .