Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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Quality Care


Each year we run an independent survey of our clients and CAREGivers. Our Clients are surveyed on many aspects of the service we provide. Our clients also have the opportunity to make comments on ways we could improve our service

What our clients said:

  • 97% said their CAREGiver was properly introduced before they started working with them
  • 97% said their CAREGiver was well matched to their needs
  • 100% said their CAREGiver arrives on time
  • 97% said their CAREGiver takes an interest in me as a person
  • 95% said their CAREGiver goes the extra mile to make a positive difference to their life
  • 97% rated the overall service as good or excellent

Here are just some of the positive comments that we have recently received from our clients about our service

‘The service you provide for my mother is excellent. I personally cannot think of anything more you could do’

‘Always a friendly, polite person answers the phone. My enquiries are dealt with efficiently. They always get back to me if I request extra care for mum’

‘Always friendly, helpful, prompt in getting back to me’

‘Carers are punctual, polite, friendly and caring and we have come to think of them as family! They are always well dressed and clean and perform their duties responsibly and efficiently - and respect our privacy’

‘From the very first time I contacted the office to put care in place f or my mum the staff and care givers have been nothing but awesome people. I can carry on with my daily life knowing that mum is well cared for.’

‘Have nothing to complain about either the carergivers or office staff, the caregivers use their initiative and do what needs doing without question.’

‘I find all of the staff I have had contact with to be very professional and caring in their approach to my mum. They have gained her trust and are very patient with her. They are helping her stay as independent as she can for as long as she can.’

‘Mum's CAREGiver has made a huge difference to our lives. Someone to give Mum a shower and a little companionship during her hour, gives me a small break. I have already recommended Home Instead to a friend, who's own mum has just had a stroke.’

‘The quality and personality of the caregivers is excellent. I think the quality of selection is very good.’

We're recommending you to everyone we've spoken to - including the Alex hospital commissioning staff.

Your company gives the standard of care that gives the family confidence that t heir elderly relation is safe, happy and needs are met in a caring way, and a close relationship is formed.


  • UKHCA Registered

Thankyou so much for the work you put into providing the lovely CAREGivers who looked after Mom so well

l recommend Home Instead to everyone I talk to, l'm quite sad that we couldn't continue with Mom in her own home but the situation was just not sustainable as she was so frightened when left alone.

 Anyway I wish you all well and please pass on my thanks and gratitude to all the girls that cared for Mom, you do a great job in your recruitment as they were all lovely.

Mrs C. Bromsgrove