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Do you like the thought of being a CAREGiver but have some concerns about aspects of providing care? Take a read of some of our CAREGiver FAQs which address some of these common thoughts: https://www.homeinstead.co.uk/626.do/caregiver-faqs

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There was good evidence within the records seen to show people using the service were 'matched' with suitable Caregivers in order to promote compatibility. For example, one client had been 'matched' with a Caregiver who could converse in her native language, which was considered to be good practice. Another person had indicated they preferred female Caregivers and this request had been accommodated. Records showed the service was flexible, so that people using the agency were able to alter the times of their visits, if they wished to do so and their requests were accommodated. Policies and procedures were in place in relation to autonomy, privacy, dignity, equal opportunities and independence and people we spoke with told us they were always respected by kind and polite staff. One person commented, "They (the staff) have been really good up to now" and another told us, "It is very good at the moment. I have only been using the service for a short time but I have no complaints so far. I like it because I get the same person coming on each visit and she is very nice."

CQC Report: Respecting and involving people who use this service