The Oldham and Saddleworth Team
If you've ever wondered what real Superhero's look like; here you go!
Our dedicated team of CAREGivers are the true heartbeat of Home Instead Senior Care. We search high and low for people with the right personal qualities to ensure that all our Clients receive the best care and support. It's not always about professional experience; there are lots of individuals in our team that have supported family, friends and loved ones, and they make excellent CAREGivers.
Our aim to provide care and support to all our Clients as though they are an extension of our own family. Dignity, Independence and respect is at the core of everything we do.
Owners - Mick and Jenny Sheehan
Mick and Jenny Sheehan live in Uppermill, a short distance from their High Street office, with their two children. Both Mick and Jenny went to Saddleworth comprehensive school. Jenny went on to do A levels before starting her career with the NHS where she works as a Nursing Sister in Oldham. Mick did 5 years' service in the Army before getting involved in the health and fitness Industry where he owned and ran two fitness centres.
Back in 2009 when the time was right for a new venture Mick and Jenny set out their criteria; ‘run a business that supports the local community and makes a real difference’.
Eight years on and the team have supported over 570 clients with over 190,000 hours of care; had four excellent CQC (Care Quality Commission) inspection reports; received many thank you cards, letters and words of praise and currently employ a team of 60 and growing.
Mick works on a voluntary basis, with a consortium of services from the public and private sectors, on increasing the awareness and importance of Dignity in care and high quality Dementia services.
Over the last six years the quality of services provided by the Oldham and Saddleworth office have been recognised by winning two national awards and receiving nominations as finalists in another four awards.
“Hopefully we’re getting it right and if we are it’s because we employ a team of Superhero's who really care and are willing to go the extra mile. We don’t run a care company; we are a company that cares.”
Care Manager - Helen
Helen was previously care manager at a residential home in Huddersfield working with adults with learning disabilities, a post she held for 8 years before deciding it was time for a change. She then moved to a post at a residential care home for the elderly but soon decided that the job wasn’t for her, she didn’t feel that she would be able to make a difference.
In 2010 Helen was delighted when Home Instead owners Mick and Jenny Sheehan approached her to come and join the team. Helen said that she knew as soon as she spoke to Mick that the company ethos was in line with her personal beliefs and this would be a role where she could actually make an impact of other peoples’ lives.
Commenting on her position, Helen said: “I have joined Home Instead Senior Care because I wanted to work in care for a quality driven provider with a genuine passion for the work that they do. I am very proud of the quality service that we are delivering and we are receiving fantastic feedback from both clients and caregivers. Mick Sheehan from Home Instead said, "Helen has a wealth of experience and is passionate about her work and the service we provide. She supports the team to ensure we deliver the highest possible level of customer care".
HR & Training Manager - Debra
I am the HR and Training Manager for Home Instead Saddleworth where I oversee the recruitment of Caregivers who support people to continue living independently in their own homes. This role is essential in ensuring the cared for and caregiver are compatible which in turn will give the cared for a sense of continued independence, safety and dignity. I truly enjoy meeting and training new and existing caregivers and watching their ‘journey’ with Home Instead. Ensuring we offer the CAREGivers the best experience is very important to me
Formally I have a certificate in teaching in the lifelong learning sector (PTTLs) and Level 5 in Health & Social Care, along with the management certificates gained through my years in Management.
All our CAREGivers have the opportunity to complete training in the Home Instead Dementia Care Programme. This training runs alongside the Dementia Family and Scam Awareness Workshops we run throughout the Oldham Borough. Along with all the other training we offer our CAREGivers and supporting them through supervision & appraisal I am kept very busy.
Previous to this role I have worked with Oldham Carers Centre supporting natural carers and their families, this would include one to one emotional and practical support. At some point in our lives every one of us will be involved to some degree in looking after an older relative, a sick friend or a disabled family member. Caring can take its toll on finances, health, careers, family and social life so getting support and respite is essential for natural carers.
I have also worked with Age UK as a Shopping Service Manager and for many years in the retail field as an Optical Practice Manager and a Retail Customer Service Manager have a CIPD Certificate in Human Resources which helps me to support the Management Team.
Personally; I am married to Peter and have one son Jacob, I am from a large family, so very much enjoy getting together with my family and friends. I enjoy a good book, a good bottle of wine and love to cook.
Office Manager - Emma
My name is Emma I am Home Instead's Office Manager. I manage the wages, invoicing, oversee scheduling, the office generally and assist the Managing Director in the development of our service.
I began work with Home Instead in early 2013 as a CAREGiver, then progressed to Weekend Supervisor and then to Recruitment and Retention Co-ordinator and now Office Manager. I began working for Home Instead as I have a passion for helping people and strongly believe in their values and ethos as a company and putting the individual first. My background covers many areas. I have worked with adults with special needs and challenging behaviours assisting in accessing services, the community, at home and managing finances. I have also worked at an events management company in sales, events and as a PA to the Managing Director. I also worked part time at The Haggate pub in Royton managing food service, events and general duties. Plus other shorter terms jobs in accountancy and estate agency.
I am currently in the process of completing my Level 5 Leadership and Management in Health and Social Care and have completed my level 3 in Health and Social Care. I have AS levels in Psychology, Law, Social Care and Drama along with medals in L.A.M.D.A (London Academy of Music and Dramatic Art). One of my biggest achievements was being awarded a Chief Constable Commendation Award for talking a woman out of ending her life on a bridge in Failsworth. From this I was also awarded a Best Magazines Bravest Woman Award and came runner up in The Pride of Oldham Awards.
Personally, I am married to Lynton and have a little boy called Keelan and we live in the Boundary Park area. I have a brother Scott who has Down’s Syndrome and my brother in Law James has Autism we see and support the both regularly. I come from a large family and enjoy girls nights out with my mum, aunts and cousins. I am a generally happy and caring person who works very hard and enjoys a good chat.
Assistant Care Manager - Natalie
I started work for Home Instead as a CAREGiver in September 2011. Before this I was working for a local authority service that was decommissioned.
In that role I worked closely with clients to support their independence and to help them to continue to live in their own homes. Home Instead has the same ethos which appealed to me.
I was an Independent Living Support Worker working with a diverse client group. For the two years prior to this role ending I was also a trusted assessor which enabled me to carry out functional assessments on individuals and prescribe equipment that would promote independent living and offer preventative measures.
I have level 3 NVQ in Social Care and since coming to Home Instead have completed my Moving & Handling assessor’s course and have completed the Home Instead City & Guilds Dementia Programme, along with all the regular training we receive.
I have a passion for animals particularly my horses, which takes up most of my spare time!
Staff Co-ordinator/Scheduler - Laura
My name is Laura and I started at Home Instead in April 2018 as the Scheduler.
I worked for the Ring and Ride Service for 22 years and held a number of roles including, Customer Advisor, Scheduler, HR Administrator and Call Centre Assistant Manager. I left Ring and Ride as my mum developed Dementia and I wanted to assist in her personal, everyday care so I went to work nights for a chauffeur service. Once mum’s Dementia became advanced she moved into a residential home so I then decided to look for a day job again.
I was informed that the role of Scheduler became available by an existing employee and after looking into the Home Instead values and ethos thought this would be a very rewarding career and decided to apply.
I have 2 children, a daughter, Elyse 21 and a son, Daniel, 28 who live with me in Stalybridge along with Tyler the Chocolate Labrador. Elyse and I are both avid Manchester City fans and until recently held season tickets and followed them everywhere, this can sometimes cause arguments as my son is a Manchester United fan. I also follow the darts and attend a number of tournaments throughout the year. I love to organise nights out with friends and enjoy travelling as often as possible.
Recruitment Officer - Lynn
My name is Lynn, and I started working as Home Instead’s Recruitment Officer in September 2017.
My background is in social housing, where I worked for 38 years – starting in a local authority that subsequently transferred all its stock to a new registered social landlord in March 2000. I started off as a junior after leaving school, and had several roles including that of a rent collector, and an estate management officer, before taking on several management roles. I was fortunate enough to have been able to take early retirement in 2013 which gave me the freedom to do some of the things I’d always wanted to do.
I like to support people to achieve the things they’d like to do and I have several coaching qualifications, plus I’m also a Certified NLP Master Practitioner and a Certified Language and Behaviour Profiling Practitioner.
Following my ‘retirement’ I set up my own coaching practice to specifically coach small local businesses and I did this for around 3 years. I got a lot of pleasure from helping others to grow their businesses, but realised I missed the camaraderie of working in a team, and I specifically missed working to support older people to live independently as my last role had been as the Care Services Manager, where I was responsible for the health, well being and the support to older people and vulnerable adults with learning disabilities across 23 sheltered schemes, 1 extra care scheme and 2 learning disability schemes.
Having met Mick through my previous role when he’d come to talk at one of our team meetings, my only thought as to which company I’d like to work for was Home Instead as they’d stood head and shoulders above all the other companies I’d come across, and this is obviously reflected in their CQC ‘Outstanding’ rating.
Outside of work I’m a keen walker and on most of my days off and weekends I can be found up some hill or another with a great bunch of friends and Kizzy, my gorgeous rescue lurcher who I adopted following my retirement.
I also like to travel – preferably in the UK since I got Kizzy as I like to take her with me everywhere I can. I’m a very sociable person and have a great set of friends who I see regularly for dog walks, meals out, weekends away and holidays.
Admin Assistant - Sharon
My name is Sharon. I am the Administrative Office Assistant at Home Instead Senior Care Oldham and Saddleworth.
My background covers many areas from secretarial, banking, senior sales and working as a community carer. I also spent eight years living in Spain where I set up my own business running an internet cafe.
Personally I have two beautiful daughters Grace and Alice, both of whom I am very proud of. My partner is a Police Officer and works in the Firearms division of Greater Manchester Police. All of my spare time is devoted to my four huskies Storm, Blaze, Arctic and Kita which are my absolute passion. I quite often go ‘urban mushing’ with them which is classed as an extreme sport. I am a happy person and love to keep busy with an optimism and zest for life.
The Home Instead team provided exceptional service to my mother. They provided not only basic care, but a level of companionship and friendship which went well beyond the call of duty. Each member of the team was exceptional and I thank them for their wonderful service. I wouldn't hesitate to recommend Home Instead.David G (Son of Client)