The Norwich Team
Franchise Owners - Chris & Akie Carter
Chris began his career as a community pharmacist and opened the Norwich office of Home Instead Senior Care in February 2010. Akie is a UEA graduate with experience of working with vulnerable adults in the voluntary sector.
Chris and Akie are dedicated to raising the standards of care provision in the UK and want the Home Instead Norwich office to lead by example in providing top quality care that maintains the independence and improves the quality of life of all clients. They are committed to providing the same level of care to their clients as they would for their own parents.
Chris is responsible for the overall management of the Norwich office and building relationships within the local community to support individuals, families and professionals to access suitable care.
Operations Manager - Vikki Becwith
Vikki is responsible for managing the day to day delivery of our care services ensuring they meet the high standards that clients expect of Home Instead. She keeps our services under review to ensure we continually learn, improve and follow best practice.
Vicki has many years experience of operational management in a range of sectors. Outside of work she enjoys spending time with her friends and family.
Assistant Care Manager - Claire Collingsworth
After caring for elderly relatives, Claire decided to put her experience to good use and have a change of career. She joined Home Instead Senior Care in 2012 and proved herself to be a talented CAREGiver working with a variety of clients. Claire has developed her career at Home Instead becoming a Senior CAREGiver and Scheduler and more recently Assistant Care Manager. In 2014 she reached the Eastern Regional finals of the Great British Care Awards.
Claire is responsible for setting up new clients and liaising with their families where appropriate to ensure that they receive a great care experience from the outset.
Claire's passion for helping others continues outside of work. She is an enthusiastic fund raiser for cancer charities and over the past couple of years with the help of her family has raised over £4000 for the Big C and Macmillan.
Care Quality and Compliance Lead – Anne Walker
Anne is responsible for ensuring our clients are delighted with the care they receive and that the services we provide meet regulatory requirements. Anne visits our clients at home every three months to check the service continues to meet their needs. She also visits clients whenever their circumstances change to agree changes to their care package.
In her spare time Anne is a long-standing volunteer for St John’s Ambulance and enjoys making dolls.
Care Quality and Compliance Lead - Keri-Anne Rackham
Keri-Anne is responsible for ensuring our clients are delighted with the care they receive and that the services we provide meet regulatory requirements. Keri-Anne visits our clients at home every three months to check the service continues to meet their needs. She also visits clients whenever their circumstances change to agree changes to their care package.
Keri-Anne has worked in the care sector since leaving school. Outside of work she enjoys socialising and exercising.
Scheduler – Amanda Smith
Amanda joined Home Instead Senior Care in 2012 as a CAREGiver before taking on the role of Scheduler. She is responsible for coordinating client and CAREGiver schedules ensuring that clients receive continuity of care with a suitably matched CAREGiver at the times they require.
Amanda has over 15 years experience in the care sector and outside work she enjoys swimming and spending time with her children and grandchildren.
Scheduler – Egle Miliunaite
Egle is responsible for coordinating client and CAREGiver schedules ensuring that clients receive continuity of care with a suitably matched CAREGiver at the times they require.
Egle was a CAREGiver before taking on the role of Scheduler. She is also our catheter and stoma champion and provides training for CAREGivers working with these devices.
Egle enjoys the great outdoors and in her spare time is sometimes seen canoeing with her daughter on the waterways of Norwich.
CAREGiver Training & Support Manager - Michelle Craig
Michelle is responsible for training, developing and supporting our CAREGivers to ensure they provide the highest standards of professional care. She delivers all aspects of CAREGiver training including the Care Certificate, Medication, Moving and Handling and our City & Guilds accredited dementia training.
Michelle also provides one to one coaching with CAREGivers and is responsible for ensuring they have a great experience of working for Home Instead Senior Care.
Michelle joined Home Instead in 2011 as a CAREGiver and has progressed through the company taking on a range of responsibilities including Senior CAREGiver and On-Call Supervisor. In 2014 she was a regional finalist in the Care Trainer category of the Great British Care Awards.
Caregiver Training & Support Lead – Emma-Jayne Wilson
Emma joined Home Instead Senior Care in 2013 as a CAREGiver and fully understands the joys and challenges of the role. She works with Michelle to provide training and support including regular support meetings and field based support visits with CAREGivers. Her aim is to ensure they provide care of the highest professional standards.
Emma plays a lead role in organising team events including our staff summer party, Alzheimer’s Society Memory Walk and annual staff survey. In 2017 she was a finalist for the Motivational Leadership Award at the Norfolk Care Awards.
CAREGiver Recruitment (Mon to Wed) – Lesley Freeman
Lesley is responsible for recruiting new CAREGivers and supporting them as they join the team. She ensures that the CAREGivers we employ are caring and professional and that all related training and administration is completed including gaining six references and an enhanced criminal record disclosure.
Outside of work Lesley can often be found doing the salsa and exploring the UK and Europe on the back of her husband’s Harley Davidson motorcycle.
If you would like to find out more about joining the Home Instead Senior Care team, Lesley can answer all your questions and would love to hear from you.
CAREGiver Recruitment (Wed to Fri)- Hannah Cornell
Hannah joined Home Instead Senior Care in 2013 and is responsible for recruiting new CAREGivers and supporting them as they join the team. She ensures that the CAREGivers we employ are caring and professional and that all related training and administration is completed including gaining six references and an enhanced criminal record disclosure.
If you would like to find out more about joining the Home Instead Senior Care team, Hannah can answer all your questions and would love to hear from you.
Finance & Office Administration - Shirley Soanes
Shirley has over 30 years experience in finance, administration and customer service. Shirley is responsible for many aspects of day to day administration including invoicing, payroll and bookkeeping.
In her spare time Shirley enjoys walking on the North Norfolk beaches and Norfolk Broads and spending time with her grandchildren.
Community Relations Manager – Mark Johnston
Mark is responsible for creating awareness of the full range of services available from Home Instead Senior Care in Norwich. He also delivers our community education programs including our free public dementia care workshops, senior fraud protection training and annual gift giving scheme “be a Santa to a senior”.
Mark spent the majority of his career in nursing and has over 30 years experience in the health and social care sector. In his spare time he enjoys playing the keyboard and the occasional pint of real ale.
We are very proud to have a priceless team of dedicated, compassionate and reliable CAREGivers, many of whom go above and beyond the call of duty to take care of our clients. These are people who really care.
We are currently looking for people with these qualities to join our team. Compassion, reliability and enthusiasm for helping others is more important than experience as full training and support is provided. Our CAREGivers come from a variety of backgrounds, as do our clients.
If you would like to find out more call Hannah on 01603 482116 or visit www.homeinstead.co.uk/norwich/Being_A_CAREGiver.do
The service is very reliable and staff always pleasant and on time.Mrs M, Norwich