Home Care in Colwyn Bay, Old Colwyn and The Heights

Are you looking for high-quality, personalised home care in Colwyn Bay, Old Colwyn or The Heights? At Home Instead North Wales, we specialise in delivering trusted in-home support to older adults who want to remain independent in the comfort of their own homes.

As a family-run home care provider, led by Matthew and Samantha Murray-James, we believe in doing care differently. Our approach focuses on building real relationships, providing consistency, and tailoring every service to meet the individual needs of our clients and their families. With us, home care is about more than just help—it’s about enhancing quality of life.

We offer a broad range of home care services in Colwyn Bay, Old Colwyn and The Heights, designed to support your loved one’s independence and wellbeing. Our services can be arranged for just a few hours a week or delivered as part of a comprehensive, daily care plan.

Our support includes:

• Personal care, including help with bathing and dressing

• Home help and housekeeping

• Specialist dementia support

• Medication reminders and monitoring

• Companionship and emotional support

• Assistance with shopping and errands

• Transport to appointments, activities and social events

• Live-in care, providing 24-hour assistance for those with more complex needs

Each care plan is built around the unique needs of the individual.

All our care professionals are directly employed by Home Instead—we do not use agency workers. This means you can count on a reliable, experienced team who are passionate about providing care and committed to our high standards.

What we provide:

• Full training in accordance with CIW and Welsh RISCA regulations

• Ongoing support, supervision, and performance checks

• Managed staff scheduling, including cover for holidays and sickness

• Safe and consistent care delivery, with regular reviews and quality monitoring

If you’re seeking dependable home care in Colwyn Bay, Old Colwyn or The Heights, we offer a team you can trust—backed by regulation and led by compassion.

Beyond daily care, we offer social support that helps older adults remain active, engaged, and connected with their community in Colwyn Bay, Old Colwyn and The Heights.

Our companionship-led services can include:

• Support with hobbies such as gardening, crafts or puzzles

• Walks along the seafront, visits to cafés

• Help attending community events

• Simply spending quality time together to reduce loneliness

We also work closely with families to help access Direct Payments and other local authority funding options. These can be used to contribute toward your care costs.

For more continuous care, our Live-in Care option allows clients to stay safely in their own homes with round-the-clock support.