At Home Instead we pride ourselves on the quality of the care we provide and the satisfaction we provide our clients and their families. To ensure we continue to improve this we undertake an annual survey of our clients to find out what we are doing well, and what we could do even better.
In the most recent survey (June 2016) 96% of our clients said they would be happy to recommend Home Instead’s service. They said they were receiving dignified, relationship-led, reliable care, which we think is a great endorsement of what we provide across our network.
A separate survey conducted in 2016 by independent healthcare experts LaingBuisson saw Home Instead rated as the UK’s number 1 homecare provider.