Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Northampton Team

Ray Warburton

Ray Warburton

Hello, my name is Ray Warburton and my wife Jo and I own and run the Home Instead Senior Care office for Northampton.


The majority of my working life was spent playing professional football predominantly with Northampton Town FC, Rotherham United and York City. I spent the latter part of my career with Rushden & Diamonds and Aldershot Town FC.  Mother Nature and dodgy knees forced retirement from full-time football in 2005 when I moved into property development.  I spent the next 4 years working for a Property Developer just outside London in the role of General Manager/Buyer.


After being made redundant in 2009 I started exploring the idea of running my own business.  I wanted to do something that was worthwhile and would make a genuine difference to the lives of others in my local community.  In August 2011 we opened the Northampton office.  Home Instead has such a fantastic ethos and has seen phenomenal growth in the last 11-years through doing what it does best: delivering high quality personalised care at home for the elderly.


Out of office hours I enjoy cycling, golfing, watching football, travelling, socialising, eating out, walking our dog and spending quality time with my family.

Jo Warburton

Jo Warburton

Hi, I am Co-Owner of the business, working on a  part-time basis managing the office. 


On leaving school, I worked for a large Corporate Company in Sheffield for 11 years in the Accounts Department before relocating to Northampton in 1994.  Previous to Home Instead I worked for a well-established Recruitment Consultancy in Northampton for 14-years.


Outside of work I enjoys socialising, eating out, reading, travelling and going to the theatre. I love spending quality time with my family & walking our dog Dotty!




Christine Allen - Registered Care Manager

Christine Allen - Registered Care Manager

After working in the Health Care Sector for the past fifteen years, I have finally found a Company which I can honestly say I enjoy getting up for!  The ethos for which Home Instead stands for attracted me to the role I am now in, and could not be any closer to my own beliefs of how care should be delivered.


Due to being interested in Care and being a person who enjoys helping people I was offered a job as a Care Assistant within a well know nursing home in Northampton.  After 3-months I was promoted to Senior Carer and alongside this I studied 'Level 3 BTEC National Certificate in Health Studies' and completed a two year course which I really enjoyed. 


I joined Home Instead in April 2013 and Qualified in QCF Level 5 in Leadership & Management in 2015.


In my spare time I enjoy spending time with my family and all aspects of home life.  Home Instead ticks all my boxes of how my role fits in with my home life and I couldn't be happier.


Chloe Rogers  Training & Compliance Manager

Chloe Rogers  Training & Compliance Manager

Chloe joined the team in August 2012 and completed her level 3 NVQ in Business & Administration (Sept 2013). 

On leaving school in 2011 she worked as a Sales Representative for a year whilst settling into family life and bringing up her daughter Isabella who is now 7.  Chloe initially applied at Home Instead to become a CareGiver as she always enjoyed caring for the elderly and grew up very close to her Grandparents.  After completing CareGiver training in 2012 Chloe was offered the opportunity to become an Apprentice in our office, and eventually went on to win Northamptonshire Apprentice of the Year Award in 2013. 

Chloe is a valued member of our team and knows and understands all aspects in our business.  Chloe recently completed at National Office the Alzheimer's CAREGiver Train the Trainer Programme. She is also a Dementia Friend Champion in the community of Northampton.  Chloe is currently studying for her QCF Level 5 in Leadership & Management.

Outside of work Chloe enjoys spending quality time with her family, socialising with friends, the theatre & eating out.  

As of May 2017 Chloe is on maternity leave.  

Cassy Buzzard - Client Care Coordinator

Cassy Buzzard - Client Care Coordinator

Cassy joined HISC Northampton in April 2014 as a Coordinator and quickly fitted into the office environment.  Having being in care for six years Cassy quickly realised that she had finally found a company that had a different approach to care by putting the client’s needs first and delivering quality care.  Cassy has a real passion for helping people with dementia and has a great rapport with both clients and CAREGivers.

Cassy has recently changed job role and is now a Field Supervisor working closely with clients and CAREGivers out in the community of Northampton.

Cassy has the following qualifications: NVQ Level 2 & 3 in Health and Social Care, Level 3 End of Life Care, Level 5 in Mentoring & Facilitating.  She is also a Dementia Champion and was nominated for Carer of the Year in her previous position.

Outside of work Cassy really enjoys being a mum to her 3 children.

Everybody needs a Cassy in their office …. she is funny, caring and passionate about her job role and genuinely brings the office to life with her dazzling personality.

Theresa Pocklington - Client Care Coordinator

Theresa Pocklington - Client Care Coordinator

Theresa joined Home Instead in April 2017 and brings a wealth of experience with her.  Theresa started her career working in nursing & residential care homes before having a break to bring up her family.  After being a stay at home mum Theresa went to work in retail and progressed quickly up the ladder to a management position, however she soon realised this was not the line of work she wanted to be in.

 Theresa left retail and gained a position as a HCA at a local Doctor’s surgery where she trained as a Phlebotomist.  During her 7-years at the practice she gained her NVQ 3 Health & Social Care qualification and did various courses/qualifications to enhance the role she was working in.

Theresa enjoyed her job at the surgery but felt she had more to offer and wanted her role to be allow her to work with people in the community and build trusting relationships.

 Theresa has slotted well in to the office team and is enjoying the role of Coordinator as she loves interacting with both clients & our CAREGivers.  Part of Theresa’s role is to go to meet with clients and gain an understanding of their needs and what they are looking for compatibility wise so she can plan care visits and introduce our CAREGivers to new & existing clients.

 Outside of work she enjoys spending time with her family, going out with friends socialising, attending gigs and enjoys a G&T on a Friday evening at her local!!

Kelly Mennim - Head of Client Experience

Kelly Mennim - Head of Client Experience

After finishing a Care Diploma at Northampton College Kelly began looking for a job in the care sector which would fit around her young family. Kelly started working for Home Instead in January 2014 as a CAREGiver, working on a part time basis to fit around her home life.  Over time the position gradually grew to full time hours where she was promoted to a Senior CAREGiver.  As her role as a Senior Kelly often helped out in the office learning new skills and gained knowledge on how HISC operated.  

It’s now been nearly 3 years since Kelly started and she has loved every minute and learnt so much, including completing her Level 3 QCF in Care. 

Kelly was promoted in July 2016 to Head of Client Experience and is now office based and looks after the Quality Assurance for all our clients.  This role suits her perfectly because she still has regular contact and visits with all the clients.  Kelly quotes “I love the way Home Instead works and the person centred approach we take with the clients and their care”.

When Kelly is not at work she loves being at home with her 2 daughters keeping up with my mummy duties!

Denise Hill - Head of CAREGiver Experience

Denise Hill - Head of CAREGiver Experience

Denise started her caring career in 2015 in a Residential setting as caring for the elderly was something she always wanted to do.  However whilst she loved the role and the clients she cared for her main concern was that she did not have enough time to spend with the residents and provide the care she was trained to do.  After 4-months Denise left this role as she had noticed an advert for HISC.  Denise quotes “During my interview with HI, I was asked all right question and was made to feel that they really cared about the clients they had and the care they provided for them. I knew instantly that this was the place for me”.  Denise goes on to say “I attended the training and got support from the office and other CAREGivers.  I had my own clients that I visited regularly and built up good relationships with calls being a minimum of 1-hour, I was finally delivering the care that people deserve”.

Denise’s qualities and passion for caring were soon noticed and in June 2016 she was invited to join the office team and was promoted to Head of CAREGiver Experience.  With her office / training background from previous job roles and combined with her CAREGiving experience Denise has the rapport to support, communicate and build lasting relationships with our staff.  Denise still goes out in the community visiting our clients both to support our staff and also to deliver care too.

In her spare time Denise is an avid baker, making lush decorative cupcakes & cakes.  She also likes to knit, enjoys walking and dining out.

Bianca Bounds - Recruitment & Retention

Bianca Bounds - Recruitment & Retention

Bianca joined Home Instead in February 2016 as Recruitment & Retention Manager.  Bianca initially applied for the position as CAREGiver as she was looking for a career change and she liked the ethos of what Home Instead had to offer. 

Bianca is a real people’s person and has a passion to learn new things and new tasks.  Bianca has settled well into the role and is successful in recruiting the right kind of staff that Home Instead pride themselves on.  Bianca also delivers a little bit of care out in the community and feels that she makes a real difference to these individuals lives.

In her spare time Bianca likes to spend quality time with her 2-children and when she has the opportunity she likes to socialise with friends.

Marcia Lawrance - Admin Support

Marcia Lawrance - Admin Support

Marcia joined the Home Instead team in August 2013 as a CAREGiver.  During her time with us she has also been a Senior. 

Marcia’s background until caring was office based working for various companies in accounts, purchasing and sale roles.  With Marcia’s admin skills she was recently asked to joined the office team.

Marcia loves visiting people in their own homes and describes herself as “A kind, patient and caring person who has a lot to offer others”.  Marcia loves spending time in other people’s company and that is why she refused to spend the whole time office based.  She still works as a CAREGiver and spends quality time with her regular clients. 

Marcia is a valued member of the team and is always happy and willing to oblige, however she’s the Chatty Cathy of the office as she loves to engage with people.

During her spare time Marcia loves to spend quality time with her daughter.  She loves animals, reading, knitting, crocheting, sewing, Cinema, Theatre, eating out and most of all, being in the company of others.

Karen Phillips - Senior

Karen Phillips - Senior

The lovely Karen joined Home Instead in the summer of 2014 as a CAREGiver.

Karen lived out in Spain for over 20-years and in the latter few years cared for her elderly parents whom also lived out there.  When Karen’s father passed away both Karen and her mum returned to the UK so Karen could be close to her own family.

Karen needed to work and saw the advert for Home Instead , she was quickly drawn to the ethos of the company.  Karen said “I enjoy meeting and talking to people, especially older people as I feel they have different experiences to share”.  With a minimum of a 1-hour call & your own clients Karen said “You build lasting relationships and are able to give the clients continuity of care and help promote their independence, this gives you a great sense of purpose and makes you feel like you’ve made difference on a daily basis”.

Karen’s written and communication skills were soon identified and Karen was promoted in 2015 to Senior CAREGiver. She is a valued member of the team and still delivers care to all her lovely clients alongside supporting and spot checking care staff out in the field.

Karen is a diva & has lived life to the full.  To enable her to work for HISC Karen had to ditch her high heel shoes and her short skimpy skirts to wear trousers and flat ballet shoes to which her family were shocked and surprised that she adhered to this!

In her spare time Karen loves to socialise with family and friends. She also enjoys reading, listening to music, gardening, travelling and most of all making novelty cakes.

Tina Avis - Senior

Tina Avis - Senior

Tina first joined HISC in 2014 with no care experience but we quickly realised she was a natural in the position of CAREGiver.  After 9-months Tina left to pursue other things career wise.  However Tina approached us in July 2016 and once again started working in the community of Northampton on a part-time basis whilst holding down another job!  After a short period of time we realised that Tina would be a valuable Senior team member as she displayed, passion, understanding and empathy in abundance.

In September 2016 Tina made the decision to join HI on a full-time basis.  It took a little persuasion for Tina to believe she had the qualities to succeed in being a Senior however after 3-months-probation Tina has just accepted the position on a permanent basis.

Tina’s role is to support Denise Hill (Head of CAREGiver experience).  Tina goes out into the community doing Observational Visits with our CAREGivers offering support & guidance.

During her spare time Tina enjoys spending time with her children, walking her dogs and if she gets the chance loves to bury her head in a good book!!

  • UKHCA Registered

Kelly Mennim, Head of Client Experience has just carried out a 6-month review at a client’s house.  When Kelly assessed BA 6 months ago, he did not want care BUT was persuaded by his family to give it a try.

BA said this morning he doesn’t know how he ever managed without HISC and he absolutely loves his CareGivers, especially Alison and Janet. BA now has bacon sarnies most mornings and has started going back to lunch clubs etc because he feels smart and ready for the day once the CareGiver leave.

Kelly said “It was so nice to see him come full circle and be beaming”!

BA also said that “Jess his new addition to his team is doing great and she is very caring and kind”.

Kelly commented “It is always nice to see such a positive difference in a client”.

6-month QA Review, Feedback - 28.02.2018