Top grade for Home Instead East Lothian and Midlothian

Home Instead East Lothian and Midlothian are celebrating receiving a Grade 6 or ‘Excellent’, for the quality of care and support it provides to their clients. They also received a Grade 5 ‘Very Good’ for the quality of their staffing.

The grades were awarded to Home Instead following an inspection by the Care Inspectorate who regulate and inspect care services in Scotland to make sure that they meet the right standards. 

The inspectors received outstanding feedback from clients and family members who use the service, and commented that the ‘service received from Home Instead was valued and had made a positive impact on their clients’ lives and the lives of their relatives.’

The Care Inspectorate’s report states that ‘All service users and relative/carers were overall very happy with the quality of care and support provided by Home Instead.’ 

One client said, “My CAREGiver is always on time, supports me in every way and is very caring and I’m not so lonely anymore.”

A client’s relative said, “I find it difficult to fault any of the personnel or the efforts that were made to support my relative. This is a worthy and wonderful service that deserve recognition and I add my thanks for their help in caring for my relative.”

There were several examples shared in the report about how the personal dignity of an individual was enhanced through the care and support provided. In one instance, a client was no longer ‘ashamed to have visitors in their home and were no longer so lonely.’ The support given to promoting the general well-being of the client ‘enhanced their feelings of self-worth and of being valued had made a significant change in this person’s life.’

Commenting on the Care Inspectorate’s report, Brian Johnstone, owner of Home Instead East Lothian and Midlothian said, “I am really proud that we have achieved such an excellent rating and it’s lovely to have done it with my daughter Charlotte at my side.

“As a team, we are all totally committed to providing the highest possible care. And for us that means care that is companionship-led and built around each of our client’s individual needs and the wishes of their families.”

Brian continued: “The fact that we have received such a wonderful report from our regulator for the quality of care and support as well as our fantastic team, reassures us that we are getting it right.”

Speaking about the high rating for the care staff, Charlotte Johnstone said, “Our CAREGivers are recruited for their caring and compassionate nature. We look for people with strong family ideals, the type of people you would want to care for your own family members.

“We take great care to match clients and CAREGivers based on shared interests and care visits are never rushed. By doing all of this we make a huge difference to people’s lives.”

Martin Jones, managing director of Home Instead said, “Since 2013, Brian, Charlotte and their dedicated team have been providing the highest quality care to their clients, and we are delighted for the team to have achieved such a glowing report from the Care Inspectorate. Congratulations to everyone at Home Instead East Lothian and Midlothian for their success.”

To read the report in full, click here