Home Instead is thrilled to reveal we’ve secured a ninth ‘outstanding’ rating from the Care Quality Commission (CQC) following the inspection of our Oldham and Saddleworth franchise.
We’re celebrating this latest outstanding rating with franchise owner Mick Sheehan and his team
Home Instead Oldham and Saddleworth has received the highest rating possible from the CQC for the quality of its service thanks to the hard work and dedication of Mick, his management staff and CAREGivers.
This ninth outstanding rating is a testament to our mission to change the face of ageing in the UK.
A former soldier and Gulf War veteran, Mick founded Home Instead Oldham and Saddleworth, along with wife Jenny, an intensive care sister. This new rating puts his franchise in the top one percent of homecare providers across England.
Mick, 45, set out with the ambition to create a company that gave something back to his local community. He was inspired to go into elderly care after having concerns about the care received at home by Jenny’s grandmother, Beryl Colson.
Father-of-two Mick said: “We felt that the carers who helped support Beryl weren’t given enough time to do their job. They generally didn’t take their coats off and only had time to make microwave meals. Most of all what Beryl would really have benefited from was a brew and good chat.
“I was sure that there must be a better way of delivering care – one that took into account people’s personal preferences and gave them the chance to form relationships with their carers.
“Home Instead’s ethos of relationship-led, person-centred care really chimed with how I felt care should be delivered. And it wasn’t just an ethos, it was put into practice every day in every single care visit. I felt they were much more in tune with our values, and our experience since has vindicated that.”
The CQC report on Home Instead’s service gave particular praise to the genuine care shown by Home Instead’s caregivers for their clients. In a recent survey 98 percent of clients agreed that their caregivers take a real interest in them as a person.
The inspectors stated in their report that: “The service was extremely caring. Feedback from people was unanimously exceptional, with people confirming they were treated with compassion, patience and respect by staff who had built mutually trusting and meaningful relationships with them.”
One client who has felt the benefit of Home Instead’s personalised approach to care is 96-year-old Second World War veteran Elijah Debnam.
His caregiver Kathryn Mills, who helps widower Elijah with things like shopping and collecting his pension, spotted a photo in his house from his time as a Royal Engineer in Belgium during the war. Elijah couldn’t remember the name of the building in the photo and so Kathryn turned sleuth and hunted down the details for him in her spare time. She was able to print off a photo of the building along with its name to take to Elijah on one of her visits.
Elijah was delighted with the photo and said: “I love Kathryn coming round so we can reminisce. We went back 72 years the other day to 1944 when I arrived on the beaches of France.”
Mick Sheehan continued: “We have stayed true to the Home Instead ethos from the start and that has been the driving success behind the business. We’re not a care company, we’re a company that cares. Our visits are always at least an hour which means caregivers have the time to truly get to know their clients and form meaningful relationships with them. We’re thrilled to receive an outstanding rating from the CQC – it’s a real testament to the dedication of our caregivers and management team and the companionship and quality of life they give to clients on a daily basis.”
Home Instead MD Martin Jones said: “The achievement of an outstanding rating from the CQC is testament to the absolute dedication of Mick and his team to delivering top quality care. It’s fantastic to see Home Instead Oldham and Saddleworth join our ever growing list of ‘outstanding’ franchises.”
Home Instead’s Outstanding Ratings timeline:
1) Jan 2015: West Lancashire and Chorley Gail and Robert Godson
2) February 2016: Wimbledon and Kingston Clare Jefferies
3) February 2016: Durham Trudi Jameson
4) May 2016: Exeter and East Devon Mark and Vanessa McGlade
5) July 2016: East Nottingham and Melton Mowbray Richard and Jo Aram
6) August 2016: Rugby Sarah Slater
7) October 2016: Cheltenham and the Cotswolds Amanda Hamer
8) November 2016: Coventry South Phil Wright-Howarth and Phil Maundrill
9) December 2016: Oldham and Saddleworth Mick Sheehan