Survey reveals happy clients and CAREGivers

Home Instead’s caring services have been rated ‘first class’ in a recent survey to thousands of its clients and CAREGivers UK wide.

Each year, we carry out an annual survey to capture the feedback of thousands of clients receiving care and the CAREGivers who look after them.

We’re thrilled to announce that once again we’ve been given a big thumbs up with 96% of our clients and 97% of CAREGivers recommending the services of Home Instead.

The independent survey of more than 4,700 clients and nearly 7,000 CAREGivers also shows that our CAREGivers are happier than ever. 95% of CAREGivers surveyed said they felt motivated to go the extra mile for clients, up 1% from last years’ survey results.

In addition, 92% of our CAREGivers said that they would recommend Home Instead as a great place to work. 

What our clients say about Home Instead 

The survey revealed that our clients feel they are receiving dignified, relationship-led, reliable care which they would personally recommend. And what better endorsement of the care we deliver than comments directly from clients themselves? 

Here are just a few of the fantastic client comments we received:

“We are very fortunate to have found a care provider as good as Home Instead - from the management team to the CAREGivers, the support they have provided is first class.” Hazel H

“The visits from our CAREGiver are the highlight of our mum's week - she is a wonderful companion who provides stimulating, interesting conversation that brings out the best in our mum.” Sarah T

“I'm very happy with the service we receive. The CAREGivers are all wonderful and have a lovely way with my dad and report any concerns to the office, who in turn keep me fully updated.  It feels like we have a whole team on our side, there to help, guide and support us all.  I would definitely recommend them.” Yvonne C

“A truly first-rate enterprise. Haven’t regretted for one moment choosing Home Instead. All the staff are excellent, conscientious and go the extra mile. Both my parents have dementia and it’s such a relief to be able to rely on the care and genuine affection they provide.”  Mark T.

What our CAREGivers say about Home Instead

We’re passionate about changing the perceptions of working in care and are proud to see that our CAREGivers love their role and see the valuable contribution they make.

Matching clients to CAREGivers is something we pride ourselves on at Home Instead and so it’s fantastic to see that 95% of CAREGivers feel well matched to their clients.

On top of this, 96% of CAREGivers said they are proud to work at Home Instead and also understood why we’re different from other care companies.

We’re proud to see that 91% said they received enough support from their supervisor and 95% said they had access to the training they need to do their job well. 

A further 92% of CAREGivers said that the office team were responsive to any queries they have.

Changing the face of ageing in the UK

These results help to shape the way we continue to deliver care right across the UK. 

Martin Jones, CEO of Home Instead said, “We’re proud to see that as our franchise business has grown to 200 offices UK wide, the levels of satisfaction have remained at the highest levels. We are pioneering a shift in how home care is implemented and the fact that 96% of our clients are happy with the care they receive is a testament to the hard work and dedication of our amazing teams. Likewise, it’s fantastic to see that our CAREGivers value their role and are extremely proud to work with us in the Home Instead family.”

Find out more about home care for a loved one or take a look at our services.

If you’re interested in joining the company as a CAREGiver see our vacancies in your area.

National Office PEAQ 2019 Infographic