Outstanding rating for Croydon’s ‘kindness and compassion’

Home Instead Croydon & Dulwich has been rated outstanding after impressing Care Quality Commission (CQC) inspectors with its dedication to helping clients live life to the full.

The branch was praised for the ‘kindness and compassion’ of its care – and inspectors were particularly impressed with the way clients are matched with CAREGivers who have similar interests, personalities and cultural backgrounds.

This allows them to form close relationships, and there is a strong focus on helping clients maintain their independence by encouraging and supporting them to pursue their passions and take part in activities they enjoy.

The report states: “People were supported in creative ways to live full lives and do activities that were important to them.

“People were supported to maintain their independence and were treated with privacy, dignity and respect.”

The service was also praised for its work around dementia, encouraging staff to do diplomas in dementia and providing training in the community.

Croydon & Dulwich is the 31st office in our network to be rated outstanding, and owner Bhavin Patel said he was ‘beyond thrilled’ with the result.

“It is important to us that our clients are encouraged to maintain their independence and keep doing the things they love,” he said.

“Our staff are careful never to lose sight of the person their clients are, and this result is a testament to all their hard work and dedication, so a massive thank you to them.”

Only two per cent of adult social care providers have achieved an outstanding rating since the introduction of the CQC’s new Ofsted-style inspections in 2015. Home Instead are proud to hold more outstanding ratings than any other care company.

Martin Jones, managing director at Home Instead, said: “Congratulations to Bhavin and the team on yet another outstanding result.

“Getting the highest possible rating at a first inspection is particularly impressive, so well done to the whole team.”


Home Instead Croydon & Dulwich owner Bhavin Patel and wife