Outstanding news: A London first from CQC for Home Instead

Home Instead Senior Care Wimbledon and Kingston has become the first London homecare provider to receive an Outstanding Rating from the Care Quality Commission (CQC).

As a quality homecare provider with a mission to change the face of ageing, we couldn’t be more proud of this news. It’s a first that recognises commitment to quality homecare provision in the country’s capital. It also pays testimony to the personal passion for our relationship-led care model demonstrated by our Wimbledon and Kingston owner Clare Jefferies.

To us it’s personal

After losing her father to Motor Neurone Disease and her mother to cancer within seven months of each other, Clare wanted to make a stand for quality homecare provision. Having seen an endless stream of different faces visiting her parents, carers with little time, who didn’t know her loved ones, their strengths and weaknesses, she was inspired to become part of the Home Instead care network.

Today, Clare has 130 elderly clients and as a local employer has a team of almost 100 CAREGivers who deliver care the ‘Home Instead Way’.

Celebrating the Outstanding news, Clare said: “My parents would be so proud of the fact that the homecare company I’ve built in their memory has been officially rated Outstanding by the CQC. Receiving the highest rating possible, and becoming the first homecare provider in London to receive an Outstanding rating, is a dream come true for what I set out to do, to change the face of ageing.”

“When my parents needed care, I often dreamed of having another me, a ‘carbon copy daughter’ who could help look after them just the way I would do, with kindness and dignity. That’s the kind of care we deliver at Home Instead Senior Care each day.”

The ‘feel good factor’

Clare has become a champion of the wider community in turn. Together with her CAREGivers, they have been combatting loneliness amongst the elderly by starting a series of social clubs to give people a special diary date to look forward to with afternoon tea, lunch, and theatre clubs.

The CQC report recognised the difference this has made: ‘These clubs gave people the ‘feel good factor’ and a sense that they were being supported which helped them in their day to day life.’

When Clare started Home Instead, she had a dream of making a dementia friendly community too. She’s achieved that goal by launching memory cafes for people living with Alzheimer’s and dementia, social events with activities designed to stimulate reminiscence conversations. And when the Alzheimer’s Society lost its funding for an initiative called Singing for the Brain, Home Instead stepped in to sponsor the group.

Sally Warren, CQC's Deputy Chief Inspector for Adult Social Care, said:

“We are delighted that Home Instead Senior Care is the first London home care provider to receive an Outstanding rating.We were particularly impressed with the provider’s work to ensure meaningful and positive experiences for people who use the service and the commitment of all staff to continuously seek improved outcomes for service users.

“People we spoke with were very positive about the service and the ability of staff to respond to their changing needs. Staff demonstrated a sound understanding of the differing needs of the people in their care and reflected these needs when planning and delivering services. This is a great example of what outstanding care looks like.”

Our second Outstanding Rating to date

This is Home Instead Senior Care’s second Outstanding Rating from the CQC. Our West Lancashire and Chorley office run by Gail and Robert Godson was one of the first three adult social care providers to receive an Outstanding Rating in the CQC’s ‘Ofsted style system in January 2015.

Home Instead Senior Care Chief Executive Trevor Brocklebank brought the homecare model to the UK 10 years ago after experiencing poor care for his grandfather Frank.

He said: “Huge congratulations to Clare for bringing this Outstanding first, a significant marker for quality homecare provision in the capital, back home to our brand. Clare’s parents were her inspiration to become part of our mission and we’re proud to have her office team, CAREGivers and clients as part of the Home Instead family.

“We know that we are doing outstanding work every day across the UK with our person-centred approach.  We are delivering 6 million hours of homecare the Home Instead Way each year. We respect and value our caregivers and we respect and listen to our clients. On this basis, I am confident that in addition to Clare, Gail and Robert’s fine achievements - we can bring further Outstanding Ratings back to Home Instead.”

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home