Outstanding is a fitting tribute to Symone

Earlier this year, Home Instead sadly lost one of our much-loved family – Symone Salwan franchise owner of Tunbridge Wells, Sevenoaks & Edenbridge.

Symone was truly dedicated to improving the lives of older people and leaves behind a legacy of truly exceptional care. This legacy has seen her office achieve a CQC Outstanding for the second time, very much a fitting tribute to show the impact of the successful business Symone built up with her team.

The report

The report highlights how the office is ‘at the heart of its communities’ and involved in a number of initiatives, particularly supporting people living with dementia. Glowing testimonials are featured from clients throughout – from comments that CAREGivers feel like ‘part of my family’ to relatives talking about the services as exceptional and distinctive.

The report also detailed positive feedback from the office team with one member of staff saying ‘Can I just say I love working here. It's the best company I've ever worked for. We are all a team, even though each care call is an individual. I'm really happy.”

Sara Grist, operations manager at the office, said, “I am absolutely delighted with the rating, Symone would have been so proud. She was so well thought of, not only here at Home Instead but in the wider community, where she did so much to champion people living with dementia. We continue to honour her memory and everything that Symone set out to do.  Her ethos, passion and devotion to caring shone through and we are continuing with all her good work.”  

Many examples of compassion, kindness, dignity and respect are shared in the report. In one instance they heard how a client was admitted to hospital and was anxious that her cats were cared for, so the team stepped up and looked after them. They took videos each day and took them to their client in hospital to reassure her that all was well before she was able to return home.

Also highlighted was how Symone and her team had established outstanding links with local health and social care services, as well as other local organisations to provide support for their clients. Working alongside Kent County Council, Alzheimer’s Society, Westerham Town Council, Age UK and other care providers. 

Martin Jones, CEO of Home Instead UK, added: “This achievement really is a fitting tribute to Symone an all that she did to improve the lives of the elderly. A force of nature, Symone leaves behind a legacy of exceptional high-quality care which the dedicated office team are working hard to uphold. Our sympathies are with Symone’s partner, Graham, her children, and the many clients, CAREGivers and office team members whose lives Symone touched.”

To read the report in full, please click here

Tunbridge Wells team with outstanding sign