We’re proud to report exceptional levels of client satisfaction in our recent survey.
Here’s some of the #HappyHomeCare stories showing how our CAREGivers have been going above and beyond to help our clients live happy and fulfilled lives.
Caregiver caddies for client
Home Instead in Stevenage and North Herts helped local man Ian Aitken to pick up his golf clubs, when he thought he may never play again.The 74-year-old had been unable to play golf due to ill health. When his caregiver Peter heard about his love of sport and in particular playing golf, he decided to make his wish come true.
He knew it would be difficult for Ian as he has kidney disease and vascular dementia, but he also knew just how much it would mean for him to play again, so he arranged a trip to Chesfield Downs Golf and Country Club.
The duo go to the course in Graveley as often as they can and during their last visit Ian managed to hit 50 balls on the driving range - a real achievement.
VIP visit to Bletchley Park
Home Instead client, Moira was given the VIP treatment on a visit to Bletchley Park, which is famous for being the central site for codebreaking during the war, all thanks to her caregiver Julie Gray.
Moira, 90, has fond memories of her time working as a Bombe Operator at Bletchley Park during World War 2 and regularly talks about those years with Julie. The two ladies have a wonderful relationship, so Julie decided to surprise her with a day to remember.
They were delighted to be greeted at the VIP entrance, before going on a guided tour. Moira was allowed to go behind the barriers and turn on the machines she used to work with – much to her delight.
More than 5,000 caregivers and 5,000 clients across the UK were questioned as part of the annual survey by Smith & Henderson.