North Oxfordshire office receives England’s highest care accolade

We are delighted to share the exciting news that Home Instead North Oxfordshire has been awarded the highest possible rating of outstanding by inspectors from England’s adult social care regulator, the Care Quality Commission (CQC).

The North Oxfordshire office, whose service has been described by one client as being ‘the best’, was established by Graham and Elaine Holtom in 2013.

Their philosophy is simple; to provide a service which enables older people to live independently in their own homes for as long as possible, while improving their quality of life. 

Home Instead North Oxfordshire joins a very select group of companies as only three per cent of adult social care providers have achieved this rating since the introduction of CQC’s Ofsted-style approach to inspection and regulation in 2015.

During the inspection, the CQC’s inspectors ‘received overwhelmingly positive feedback from people, relatives, and professionals on how staff had developed caring relationships with people and their relatives.’ They noticed that the ‘culture of the service was one of building positive relationships with people, going the extra mile to make sure people were happy and safe.’

Speaking about the outstanding rating, Graham said, “Elaine and I could not be more pleased with the outcome. Our care services are very different, and we take a unique approach.  

“The care our team provides has to pass the ‘mum test’ – is the care of a standard that would be good enough for our own mums?”

Elaine said, “Our clients and their families are at the centre of highly personalised services developed around their specific needs. We are all committed to changing the face of ageing through the delivery of high quality care and support and the CQC report reaffirms that we are absolutely getting it right.”

The Outstanding Rating CQC report can be viewed here: Home Instead's Outstanding report