Living angels are rated outstanding by CQC

Home Instead Senior Care, Bristol North has become our 26th outstanding office and according to proud owner John Moore, it’s all down to his amazing team.

CAREGivers were described in the report as ‘living angels’ showing just what an important role they play in the lives of their elderly clients.

Inspectors said that the service was exceptionally caring and that they had heard endless heartfelt comments. They also found a highly motivated team led by registered care manager, Kirsty Hirst and owner John Moore, who shared the same vision, values and culture.

John, set up his local office of Home Instead in 2015 and was keen to pay tribute to his outstanding team. He spoke of the pride he felt and said, “To read the wonderful comments made by our clients, CAREGivers, and local professionals made me realise that we are providing care as it should be. Our team are indeed living angels and everyone has played their part in enabling us to receive this outstanding rating.”

Clients spoke fondly of their CAREGivers. One said, “Our CAREGiver has become a friend.” Another said, “Their kindness and generosity is unyielding, I don’t know what we would do without them.”

One client, who had moved to Bristol to be near her children, had a talent for needlework and painting. Her CAREGiver was aware of her passion and arranged for her to go to a stately home equipped with pencils and sketch pad. The client had a lovely afternoon and later admitted to her CAREGiver on their way home that this was the first time she had sketched in 12 years.

A group of Home Instead CAREGivers talking
Family welcoming a Home Instead care manager into their home