Home Instead Tavistock ‘brings joy’ to people’s lives

Home Instead Tavistock and Tamar Valley has been awarded ‘Outstanding’, the care industry’s top rating, within 18 months of opening its doors.

The company is the first domiciliary care provider to achieve an ‘Outstanding’ rating in Tavistock following an inspection from the Care Quality Commission (CQC) and joins a very select group of companies, with only three per cent of adult social care providers having achieved this most coveted rating. 

Owner Lynn Roddy first launched the Tavistock and Tamar Valley office in July 2018, after personally experiencing the difficulties in finding quality and consistent care for her mother. 

As part of the inspection, the inspectors spoke with clients, relatives, staff and external health and social care professionals. CAREGivers ‘showed a love of their jobs and a passion for the people they supported, keeping them at the very heart of the service.’

Inspectors noted how care plans were ‘tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.’

Reigniting independence for clients

In the report, inspectors documented one example about how a local family called upon Home Instead to help their elderly relative move out of a care home and back into their own home in order to regain independence and overall well-being, after the concerned family observed a ‘decline in independence’. 

Home Instead worked closely with the client, the local authority, occupational therapy team and their family.  Lynn and the care team created a ‘bespoke care package to meet the individual needs of the person’.  

The report states, ‘Because of the extensive and high-quality package of care being offered, the client was able to move back into the community. Since staff have been supporting this client, their social engagement and overall wellbeing has greatly improved. They are now able to spend quality time with their family and engage with the local community.’

Lynn commented: “We work extremely hard to carefully select staff in order to build trusting relationships with our clients and family members. We have an incredibly motivated team who live the values and ethos of Home Instead.”

One staff member said, “I love the feeling of being able to look after people. I love going that extra mile, they really appreciate it.” Another staff member said, "It is a lot about attitude and the way you treat people. You go in there with personality and love and try and bring joy into their life.”

Building community connections

The inspectors noted that the team maintain links with their local community and provide opportunities for clients to enhance their physical ability and wellbeing.  For example, clients are encouraged to try the 'cycling without age' scheme, 'Music Mends Minds' and local dementia memory cafes.  

Lynn concluded, “We are thrilled to have received an ‘Outstanding’ rating from the CQC. This result is because of our hard-working team and I am so pleased to see their passion and true dedication recognised in this way. I know my mother would be so proud of the work we are doing to bring personalised home care to the community.”

You can read the full inspection report by clicking here.